Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
good but not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good noise cancel. however, the performance is worse than xm4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YeQ1,
We appreciate your feedback regarding the noise cancellation on your WH-1000XM5. While these headphones feature an Auto NC Optimizer designed to automatically adjust to your environment, we understand that this can feel different compared to the manual settings of the XM4. To ensure the strongest performance, please verify that you have a firm seal around your ears and consider disabling Adaptive Sound Control in the Sony | Headphones Connect app to prevent the headphones from automatically switching to Ambient Mode.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones with great sound and noise cancellation. Very expensive though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great I love it. SOund Quality is Amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Varun, we're glad you love the sound quality of our product. Thanks for choosing Sony! ~Earl
Home run
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no problem with this device, it actually, is, it performs very well for it, to be the previous generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Game,
We're so glad you're enjoying your WH-1000XM5 headphones. We're proud of the quality we put into every generation of our products, and it's great to know that your experience reflects that. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
From XM3, nice upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid upgrade from the XM3 and still maintained my favorite features for long haul travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GioA,
You made the right choice upgrading to the Sony WH1000XM5! We're thrilled that these headphones are perfect for your travels. Thank you for choosing Sony!
-Ralph
Quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my son and he loves them Only challenge on my end is if you don't switch on the outside sound, the headphones are truly quiet and you won't hear any outside noise, including your parents yelling for you to come down to dinner......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeyPro,
Thank you so much for the 5 stars! It sounds like the WH1000XM5 headphones were the perfect Christmas gift for your son! With that top-notch noise-canceling, it’s no surprise he’s fully immersed—but we understand how it might make dinner time a challenge! Thank you for choosing Sony! -Maria
- Pros mentioned:Sound quality
Sony WH-1000 XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my nephew for Christmas he loves them. Had Beats before and likes these better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CDUBS,
That's great! We're glad to hear that your nephew loves the Son headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew loved his birthday gift. He says they have a good grip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griz,
That's lovely to hear! We're happy your nephew is enjoying his new WH-1000XM5 headphones and finds the fit so comfortable.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Not good for heavy exercise or on a hot day because headphones are not waterproof. They would do well during winter and fall when temperatures are lower.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RegularConsumer,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. They can still be used while doing light exercises. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Definitely an upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good upgrade coming from 2018 Bose quite comforts! Although the sony app to control the headphones is very basic and not very user friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ojog,
You've certainly made a great choice! We are extremely pleased to hear your satisfaction with the superb performance of your WH-1000XM5. We greatly appreciate your input with the Sony | Headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
If there's something we can do to help or you may need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase, and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Review
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing headphones, sound great, connectivity is good, only thing is they get uncomfortable to wear after a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CesarG,
Thank you for your feedback and we're glad that you are pleased with the sound quality and awesome connectivity of our WH1000XM5. If you wearing the headphone for a long period of time makes you feel uncomfortable, you may need to limit your headphone usage to avoid this. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love my Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones so far. Looks great, feels great. Sound quality is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianS, We're glad that you are enjoying the audio quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound and quality
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphines were purchased as gift. They have great boise canceling. Great product dirnthe price
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, 1nOnly! We're glad that you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig
- Pros mentioned:Battery life
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery lasts a while you really don't have to charge it that often I can get sweaty during a workout and it can get annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seanlash, we're glad you are enjoying the battery of your new headphones! We appreciate your feedback regarding the earpads. The headset is not waterproof. If the headset is charged while it is wet with rain or sweat, etc., this can result in burnout or malfunction. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558776.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great! They have great sound and are perfect for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanT,
Thank you for the purchase! We're glad to hear you like the sound of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Superior sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality - well worth every penny! Better than my previous Bose!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathleenS, We are thrilled to know that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW!!! outstanding performance. Cant ask for a better set of noise canceling Headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkA, Amazing! We're thrilled to hear that you like the noise canceling and overall performance of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise reduction works great. Don’t use it for phone calls but music sounds great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillS, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
great headset
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to wear while biking. great sound quality and easy to use functions. voice call quality is also great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chronic, Amazing! We're delighted to hear that you are enjoying the sound quality, voice quality, and ease of using the functions. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Portability
Not what I expected. XM4’s are Better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried out these headphones for about 3 days and I will say they do have premium feel and look to them. From my experience with the past XM4’s, theses new headphones surprisingly lack the control of noise cancellation. A huge downgrade from the previous gen, not only that but they lack the portability of the previous gens. I will be returning the XM5’s and stick with the XM4’s. If you want a solid pair of headphones with portability and great noise cancellation, I’d say you are better off with the XM4’s. These headphones are way too expensive for what they offer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi raymonddz, Thank you so much for your honest review. We appreciate your feedback to our WH-1000X5 headphones as this will help improving our products. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl