Customer Ratings & Reviews

Hello Andya1, That's awesome! We are glad that you like your new Sony WH1000XM5 wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent

Hi JordanW, That's very generous of you! We're truly pleased to hear you love your new Sony WH-1000XM5 and these headphones deliver exceptional sound and excellent noise cancellation. It's good to know that your investment is worth it. Thank you so much for offering a fantastic rating on the product! -Jess

Hi VictoriaB, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Ademo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi DavidM,

We appreciate your feedback. We take all user input seriously and will make sure your comments reach the appropriate person. If the effect of noise canceling is not sufficient, you can follow the suggestions here to isolate the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html. Should you need further assistance, you can email us at socialsupport@am.sony.com.

Sincerely,
Vincent

Hi Product, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. For the low sound level, please try these steps. Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.

Should you need further assistance, please contact us for help. You may reach out to us at socialsupport@am.sony.com

Regards,
Carl

Hi Logan, We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Mitchie, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Valerie, We're glad that you like the sound quality. We'll take note of your feedback with regards to the cover. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello BlairWitch,

Thank you for sharing your experience with the WH-1000XM5. We truly appreciate your loyalty to Sony and your preference for our products. We're sorry to hear that the ear cushions have caused discomfort compared to the WH-1000XM4. Your feedback is invaluable, and we will pass it along to our product development team for consideration. We strive to create the best possible experience for our customers, and your insights help us achieve that.

Thank you for choosing Sony!

Best regards,
-Fred

Hi SpencerW, We're really happy to hear you're very satisfied with the industry-leading noise canceling function and cleaner sound of these headphones. Your assessment is spot on! The specially designed 30 mm driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you so much choosing Sony! -Jess

Hi SamarJ, Perfect! We're glad to hear that you're satisfied with your purchase. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi JCarrera, we're glad you like the noise canceling feature of our product. With our WH1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl

Hi Eric, We're glad that you like the sound quality, noise canceling function, and ease of using the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Marc,

Thanks for your feedback! We're glad you love the headphones overall. We understand that comfort is important and we appreciate your suggestion about the ear cups. We'll definitely take that into consideration for future improvements.

Thanks for choosing Sony!
Sincerely,
- Stephanie

Hi JarA, That's awesome! We're very happy to hear that you had an amazing customer service experience and we appreciate you for giving the Sony WH1000XM5 a 5-star rating. Thanks for choosing Sony! -Sam

Hi DannyC, Amazing! We're very happy to hear that you're enjoying your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi EdwinE, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi TomG, We're delighted to hear that you like the noise canceling function. Thank you for choosing Sony. Erin

Awesome purchase FatimaF! We are glad to hear that you found your perfect headphones for workouts! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl