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Customer reviews

Rating 4.6 out of 5 stars with 6257 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 6,257 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for. Sound cancellation works beautifully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Riku, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excelent sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a clean sound, it does not bother when used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeomarP,

      Perfect! We're glad that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best noise canceling headphones on the market. Great sound quality, features, and look!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ReviewerX,

      Thank you for the 5-star rating! We're glad to hear you like the sound quality, smart features and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Great sound and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smiley, Amazing! We're glad that you like the sound, noise canceling, and overall quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    She loves her Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter for Christmas! She is obsessed with them, they have basically become and accessory! Would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SharM, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    yup yup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    kinda crazy kinda werid kinda great on god 222 give it a mango out of twn

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaylynD,

      Thank you for your enthusiastic and unique review of the WH-1000XM5 headphones!

      We're so pleased to hear you're having such a positive experience, and we're thrilled they've earned a "mango out of ten" from you! It sounds like you're truly enjoying the exceptional sound and features they offer.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great but not perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones but get warm after an hour or so

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ACAI,

      Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM5 headphones. We're glad you love the exceptional sound quality and overall features of your headphones. Because the headset achieves a tight seal over the ears, you may start to feel hot with your ears always covered. They can also get a bit warm in hot environments. For optimum fit and comfort, try adjusting the headband and the earpads properly. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best upgrade from the other headphones I had before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JOSHUAD,

      Thank you for your fantastic review! We are so glad to hear that you love your new Sony headphones and consider them to be a great upgrade.

      The Integrated Processor V1 and HD Noise Cancelling Processor QN1 are what make the noise cancellation so effective. This dual-processor system, paired with eight microphones, is a major step forward in our noise-cancelling technology, allowing you to completely escape into your music and enjoy a truly clear listening experience.

      Thanks for choosing Sony, and have a marvelous day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Need

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a pair of over ear headphones. I heard the apple ones were too heavy and was recommended this, did not regret purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony, thanks for the fantastic 5-star rating! We are thrilled to hear you're enjoying our industry-leading noise canceling Sony - WH1000XM5. These headphones have been engineered to perfection, to produce magnificent sound with ultra-comfortable and lightweight design. Thank you for choosing Sony, and enjoy the music! Regards, -Dominick Sony_US

  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love It. It is awesome The bass. Love it. The color the size

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandraT, Great! We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Peaceful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can put these on and escape the chaos around me. I would recommend these to anyone that needs quite time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peaceful, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    DONT THINK JUST BUY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever I practically live in them. Forget about the price and just buy them :D

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarisaN, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice and feels great just price is too pricey

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're glad that you are enjoying the sound of your headphones, ArianaM. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best sound quality ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have tried a lot of headphones in the market and this is one of the best ones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diegortega2, We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great overall headphones and amazing ANC but

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xm5s are better in every way than xm4s but they only lack the folding capabilities which make them less travel friendly. Hope the xm6 takes care of it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shadow,

      Thanks for sharing your review and experience with the WH1000XM5. Your feedback about the design is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it work like sounds so good wooooooooooooooow

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BandarA, Great! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound and features overall a great buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Amazing! We're pleased to hear that you like the sound and features of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Noise . Excellent quality. Very easy to connect with any device.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarpreetS, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my computer and wathing movies on my large sony 70 inches tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FernandoM,

      Thank you for your concise and positive review of the WH-1000XM5 headphones!

      We're delighted to hear that they fits perfectly with you, especially when connected to your computer and for watching movies on your large 70-inch Sony TV. It's fantastic to know that our headphones are enhancing your personal entertainment experiences, providing clear audio and an immersive soundstage for both work and leisure.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones, highly recommend them. Totally worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rishabh, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US