Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great but too big
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant fold like the older models. Sound and styling is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PagolDadu, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good overall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was cheaper than the Apple. First impression, i love the silver color and minimalist look. Once I tried it on, i didn’t like the feeling of it. It felt light and slippery. I do not recommend working out with this. Other than that it’s great and it sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisdiana, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Not worth it, Broke after 4 months of use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones in November 2025 and after only 4 months the hinge broke completely on its own while I was wearing them.No dropping, no impact, no misuse whatsoever. The plastic at the pivot joint just gave out and a large chunk broke off, making them completely unusable. Also, the difference in sound quality compared to the XM4 is practically imperceptible in everyday use. On top of that, the XM4 actually has better active noise cancellation. If you're considering these headphones, my recommendation is to go with the XM4 instead, they're more durable, have better ANC, and the price difference is not justified by any real improvement in the experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thanks for the review. We truly appreciate you sharing your honest thoughts with us.
We're so sorry to hear that your headphones broke. That sounds incredibly frustrating, especially since you’ve only had them for a few months. We also appreciate your feedback regarding the sound and noise canceling compared to the XM4. We take these comments seriously to help us make better products.
To help fix the broken hinge, we recommend contacting our parts supplier, Encompass. They can help you with a low-cost repair.
You can find more details at this link: https://www.sony.com/electronics/support/articles/00346233
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
- Cons mentioned:Price
Nice but expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice headphone but it is expensive. I suggest to buy it when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman took all the time I needed and answered all my questions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SherryR,
Thank you for choosing Sony!
We're thrilled to hear that the BestBuy seller took the time to answer all your questions. We hope you enjoy your WH-1000XM5 headphones, which boast an impressive battery life of up to 30 hours and feature quick charging—just 3 minutes of charging gives you 3 hours of playback!
Best regards,
-Fred
Buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had, or experienced. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review of the WH-1000XM5, voidwaredotexe! We are honored to hear that you rate them 10/10 and regard them as the best headphones you've ever experienced. We strive to deliver exceptional audio quality and advanced noise-canceling features, and it's great to know they're meeting your expectations. Thank you for choosing Sony!
Gus
Better than expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony earbuds (wf-1000xm4) which are amazing and needed a new set of over ear headphones. Got these and I'm hooked. I'm not one to stay with just one brand but it's going to be hard for me to try anything else going forward.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ibrokeit, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good pair!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been the best over the ear headsets I’ve bought. They’ve held up really well. The only thing I would change would be if I could fold it down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannam, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM5! Thank you for choosing Sony! -Carl
Subpar Experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke! I was super disappointed with the sound of these. I still own and emphatically use the Mx3's. The 6's are pathetic compared to the sound and build quality of the former headphones. I really wanted to like the 6's, but if you have a discriminate taste and want your music to sound a certain way, these may not be the ones for you. I had other people test the 6's to see if it was just me and they agreed the 3's and 4's are better. Even after messing with the EQ the 6th did not compare. Unless you just want something to listen to music with, I would skip this version.
No, I would not recommend this to a friendComfortable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best product I did used and loving it . Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandeep,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the WH-1000XM5 headphones. It's always rewarding to know that our products enhance our customers' experiences. Your recommendation means a lot to us, and we appreciate your support for Sony!
Best regards,
- Stephanie
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Went with them over the Apple Max pair and have not regretted it one bit. The driver software for iOS fets the job done phenomenally and you dont even have to initiatenit yourself at all. Definitley worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ILOVETECH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony - WH1000XM5 Wireless Noise-Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously bought this in another color. No complains except it must be handled with care because the sound in one side may be faint after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazonkindle, We are glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They great sound quality and noise cancellation are the best. They are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigD, Awesome! We're happy to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for, overall excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cicilline, thanks for the five stars! We are immensely pleased to hear that the WH1000XM5 headphones are exactly the quality you expected! Thank you for choosing Sony. Sincerely, -Jenn.
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great durable headset. I like the nice clean look and the audio is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indy, Great! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best heaphones ive ever had, App is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UzziahS, thanks for the 5-star rating! We're beyond pleased to hear the Sony - WH1000XM5 have been such an excellent option for you. With their industry-leading noise cancellation and magnificent sound engineered to perfection, these headphones are designed to elevate your listening experience, whether you're commuting, working, or simply unwinding with your favorite tracks. We're also glad you're enjoying the Sony Headphones Connect app; it's an awesome tool that really enhances customization and control, helping you get the most out of your headphones. Thank you for choosing Sony! Regards, -Dominick
Good build quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that I can listen to PC and my phone at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanS, thank you so much for your thoughtful review! We're glad to hear you're enjoying the solid build quality of the Sony - WH1000XM5 and making good use of the multi-point connection feature, being able to stay connected to both your PC and phone at once really adds to the convenience. Thank you for choosing Sony! Regards, -Dominick
Sony > Apple
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones - takes a little getting used to at first but overall would recommend. Sometimes if you wear too long it could hurt your head but honestly that's most things hats included
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GHBS, thank you for your output. We're truly glad that you are enjoying your new headphones. We also appreciate your recommendation. Thank you again for choosing Sony. Erin
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely like that these do not go directly into my ears. But after a while, they start to make the top of my head hurt. Besides that they are amazing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kahlee, Thank you for sharing your feedback on your Sony WH1000XM5. We're glad to hear that you appreciate the over-ear design and find the headphones amazing overall. We understand that comfort is crucial, and we're sorry to hear that the top of your head starts to hurt after prolonged use. We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps and thanks for choosing Sony! -Sam
- Cons mentioned:Price
SAVE YOUR MONEY!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, Lots of better choices for less money. You can talk about sound quality all day long, for me Evo Crushers, Crush the premium brands in performance. Save your money. No they don't have noice canceling, because they don't need it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardA, Thanks for the feedback. We're sorry if you are not impressed with your headphones. Kindly check the link below. There are few steps you can perform to improve the sound quality of your headphones. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html Hope this helps. Thanks and regards, -Craig