Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice sound quality, I loved the feeling of wearing them but they looked a little huge (?) on me like they looked like oversized earmuffs on my small head but other then that they were good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello riri,
Great! It's nice to know that you are pleased with the sound quality of your WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design.Enjoy and thank you for choosing Sony! - Marco
So Far, So Good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used my Sony-WH-1000XM5 Wireless Noise Canceling Over-the-ear Headphones -Silver yet, so I gave it an average score. I will give another review after, I've used it a bit longer.
I would recommend this to a friendGreat Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but they're worth every penny. I was never an over the ear headphone guy before, but I simply love these as a head set for taking calls at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Awesome! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Fire
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are super lightweight and sound incredible. The app is also very handy with the ability to access the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dolo, Great! We're happy to hear that you like the sound quality and lightweight design. Also the ability to access EQ using the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
??
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm trying to do some research to see if these new Sony headphones I just purchased would be able to connect to some type of DAC or amplifier for my cell phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jred1970, Thanks for the interesting question. If you use the analog connection from your phone to the headphones, you are using the DAC from the phone. If you connect the headphone dac/amp to your playback device, you should be able to enjoy your external DAC and then send that analog signal into the WH-1000XM5s via wired connection.
Hope this helps.
Erin
Love
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So pink and so cute the carrying case is perfect to protect your device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaalexisM, we're glad you like our product. Thanks for choosing Sony. ~Earl
not bad. really good anc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4/5 stars. good headphones for anc. 4 stars because of sound quality.. it sounds muffled or like ur under water.. u can tweak it with the eq and the app with eq actually makes the headphones better. for $400 tho, its beat in anc but sound quality is alright
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekS,
Thank you for the review! We're glad to hear that you like the noise canceling of the headphones. Sound quality will depend in the source that you're playing. Your input is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Cons mentioned:Price
Son loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better then my last pair I owned Little too pricey
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Just buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid choice for over ear Bluetooth headphones. If/when they make a XM6, I would be surprised if they were much better than these. I would assume they would just make them more foldable and that’s probably the only change people want.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanB, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Disappointed after some time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 9 months now and I’m not crazy about it anymore. The automatic noise cancellation is bugging me and the side buttons for touch controls are too sensitive. Neither of these features can be turned off. Wish I would have bought the AirPods Max instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBgamer, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to use the Headphones Connect app to adjust the noise canceling function and Ambient Sound Mode (ambient sound control).
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com
Thanks for choosing Sony. Erin
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beleive the hype! These phones are everything i wanted in a good pair. Would definitely buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GARobert, Thank you for the amazing review! We're delighted to hear you're enjoying your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
XM5
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the noise canceling aspect of these, my favorite headphones out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Almo,
Thank you for your wonderful review! We're thrilled to hear that you love the noise-canceling feature of the WH-1000XM5 and that they have become your favorite headphones. Enjoy your listening experience, and thanks for choosing Sony!
- Romeo
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones so far. Service was great and love the device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Review,
We're so glad you're enjoying your Sony WH-1000XM5 headphones! It's great to hear that both the product and service met your expectations. Hope you continue to love your listening experience!
Thank you for choosing Sony!
-Maria
BEST NOISE CANCELLING EXTREMELY COMFY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are honestly amazing. Absolutely recommend getting.
I would recommend this to a friendHeadphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these to my daughter for her birthday abd she loves them ! The fewatures are great forcwhen shesxeslkinh or on favetine . Her favorite headohobes now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean, We're glad that your daughter loves her new headphones. Thank you for choosing Sony. Erin
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best I’ve owned. I enjoy the transparency mode when talking or having to be aware of my surroundings and the sound cancelling is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerssonG, This is nice to hear! We're also glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
Good headphones though.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are legit headphones but not impressed tbh. They are cool and i got them because my airpods pro broke but airpods pro are i think better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Namjoon,
Thank you for your comment! We're thrilled to hear that you consider the WH-1000XM5 headphones to be excellent. We appreciate your candid comparison with the AirPods Pro. The WH-1000XM5 is engineered to provide outstanding noise cancellation and superior sound quality, featuring technologies such as DSEE Extreme and Hi-Res audio support. We hope you continue to enjoy your listening experience with these headphones. Thank you for choosing Sony!
Best regards,
Romeo
Overall amazing but not for workingout
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sounded amazing but ultimately i returned them. The fitment was good when it came to walking around but when laying on a bench the headphones would slide off. Also had an issue where during any over hand movement my shoulders would trigger the haptic controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheHazelNut,
Thank you for the feedback. It is unfortunate that the headphones had to be returned. The WH1000XM5 can be used for work out session in the gym. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Awesome headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Bose quiet comfort before. They are really good headphones but these new Sony headphones have much better features and better noise canceling. Im very happy with these and rock them on a daily basis!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveO Great! We're glad that you are enjoying the features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Holiday Present
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for good quality headphones look no further this is all you need. Noise cancellation is big for me and loved it when I put them on and tuned out the world. You won’t regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc, That's nice to hear! We're also glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin