Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are exactly what I expected. These are awesome headphones and are water resistant so it’s great at the gym when I’m getting sweaty/hot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SethM, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Change the design a little.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but little pricy. Excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel,
Thank you for your time writing this review. We're glad to hear you like the excellent sound quality of the WH1000XM5. We also appreciate your review with regard the design of the unit. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for purchasing Sony! - Kris
Buy anything else, xm4, qc ultra, or xm6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable, headstrap starts to hurt after just 30 minutes or so. Replacing the too shallow ear cups messes with convenience features. Read up on the hinge breaking issues. Would also just simply turn themselves off at random times (this feature was disabled in the app, and it still happened)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidA, thank you for taking the time to share your feedback regarding your experience with the WH-1000XM5 headphones. We sincerely apologize for the discomfort you’ve encountered with the head strap, as well as the issue of the headphones turning off unexpectedly.
We understand how important it is for headphones to provide a pleasant listening experience. We recommend considering a few adjustments to improve comfort, such as ensuring the headphones are not too tight on your head and taking short breaks during extended use. Additionally, using a cushioned headband cover can help alleviate pressure points.
To address the issue of the headphones shutting off, we suggest referring to our troubleshooting guide, which includes additional steps that may help you resolve the problem: https://www.sony.com/electronics/support/articles/00278419?utm_source=glean
If the problem persists after following the steps provided in the link, we suggest contacting our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Very recommended. Very smoothly
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dine, thank you for the five-star rating! We're delighted to hear that you're enjoying your WH1000XM5 headphones, we appreciate to learn you would recommend this product. Thank you for choosing Sony! Best regards, Jenn.
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones I really love them. I got the midnight blue and it is beautiful. Peope say it smudges really easily I have not experienced that. They are pricey headphones but I can garantee they are worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dr2be,
You made the right choice! We're glad that you like the design and color of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Poor design but decent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Ive returned and purchased 5 different times. Headphones always break in the swivel joint. Sounds are good. Person on other end of call sometimes complain about me sounding muffled especially when in a loud environment like the datacenter i work in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldH,
Thank you for sharing your feedback regarding the WH1000XM5. We're truly sorry to hear about your experience with the swivel joint durability and call quality.
We appreciate you highlighting the excellent sound quality and we would like to work with you to address the concerns you've raised. For the swivel joint issue and call issues, we'd recommend contact our support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for choosing Sony and for giving us the opportunity to make this right.
Sincerely,
- Stephanie
Nice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, the only downside is that I am not able to figure out why sometimes the noise cancelation turns off and on by itself. Apart from that great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoA,
Thank you for the purchase! We're glad to hear that you love your new Sony headphones. The noise canceling function is turned on automatically when you turn on. Check this link for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as good as apple AirPod max. Can’t go wrong with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cpufixer, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing sounds with a side of discomfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is very dynamic and offers an experience few have achieved. However you wont be able to enjoy it for long. I find myself only being able to go 1-2 hours of usage before discomfort builds up on the ears and the top of the head. I have experience wearing numerous amounts of headphones at a similar, and exceeding price range. None of which I find this much discomfort at such a fast rate.i would return them but by the time i got to sit down and really use them to understand my issues the return policy had pasted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Prodigy, Thanks for sharing your experience with us. While we're glad that you are impressed with the sound quality of the headphones, we're sorry to hear that you are having discomfort when using them. Our goal is to provide exceptional comfort during extended listening sessions, and we understand the importance of a comfortable fit.
We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps! Thanks for choosing Sony! -Craig
Best noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars off the bat. Was looking for a pair of headphones to focus on painting and these totally make me lose myself into the music and whatever I’m doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosR, We're delighted to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Sony head phones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones 100% recommend for a family or friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xbox, Amazing! We're delighted to hear that you're enjoying your new Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Stopped working after a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent noise canceling. Decent audio. Only used them a few times. Kept in case on shelf. Suddenly drops Bluetooth every few seconds but remains on.
No, I would not recommend this to a friend Fabulous!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally after spending thousands of dollars on Bose sound canceling headphones over the years, a product that actually does work. You can’t go wrong with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MightyJoe,
That is very nice to hear! We're happy to hear you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Amazing sound quality!
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I was on the fence since these were going to be my very first over the ear headphones. Exceeded every expectation I could’ve and would’ve had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEvo9, Excellent choice! We're truly glad that you like the audio quality and these headphones exceeded every expectations. Thank you for choosing Sony. Erin
Big improvement to XM3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch controls are very snappy and intuitive. Also the build quality seems to be better, not squeaky and clacky like my xm3’s. Worth the money to upgrade!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ambb, Awesome! We're extremely happy to hear you love everything about your Sony WH-1000XM5 and it delivers intuitive touch controls and excellent overall build quality. It's wonderful to know your investment is worth it. Thankyou for upgrading to your new WH-1000XM5 and for trusting Sony! -Jess
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend them, they are excellent in every way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HanserV,
Thank you for the purchase and we're glad to hear that you like the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head set … great sound The price was reasonable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GAM03, We're glad that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Portability
To quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehh not made to jam out / workout in.. “fancy traveler style”
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, CarlosM. Thank you for sharing your feedback! The WH-1000XM5 Wireless headphones were designed to be ultra-comfortable, up to 30-hour battery life with quick charging, noise cancelling and magnificent sound, perfect for relax and enjoy your music with no distractions. If the sound is too quiet, ensure that the volume on the connected devices and the headphones is turned up to an adequate level. Also, we're aware how important is a healthy life, this is why in Sony we have some other portable audio products that can adequate to your active routine. Thank you for choosing Sony! -Jenn
- Pros mentioned:Comfort
Not as great as you would think
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know these headphones are touted as superb. They probably are for most people. But for me, I wanted ones that sound incredible. These don't sound incredible. The bass is muddy and there is not as much detail as I would like, as in the Sennheiser Momentum 3 and 4. All the other functions such as ANC, transparency, controls, comfort are great. If you are not very discerning or picky about audio quality, then go ahead and get these. But why would you pay this much if you don't care about audio quality? Get the Momentum 4 would be my recommendation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JiggerMeKnickers, While we're glad that you like the noise canceling, controls, comfort, and other function, we regret that the sound quality did not meet your expectation. We understand that not everyone has the same listening preferences and we appreciate your feedback.
There is good news however! By downloading the Headphones Connect app, you can customize the settings to suit your preferences. It also has an Equalizer that you can select and customize to fine-tune your music.
For low sound quality, please follow the steps below to troubleshoot the problem:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great set of headphones but not as good as Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice set of headphones they do everything Sony says they do, but they are nowhere near as good as the Bose QC Ultra headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bostonian42011, Thank you for the feedback on your experience with your WH1000XM5. We're glad you like the overall performance and features of your new Sony headphones. We always appreciate customers who take the time to give us their feedback. Thanks for choosing Sony! -Sam