Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There amazing I work at a louder job and it blocks out all the noise!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewE, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Weight
Not all that great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried both AirPods Max and these and came to the conclusion that over the ear headphones are not for me. I did like the weight of these better but the clamping force was a bit too much and after about 3 hours of wear they hurt the top of my head, the heavier air pods max actually hurt the top of my head less but also had too much clamping force. These are much lighter but do not sound as good as AirPods Max.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Carter, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We're sorry if the sound quality did not meet your expectations. Allow us to help and turn your experience around.
For sound quality related issues or concerns, please try these following steps:
Turn down the volume of the connected device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
The Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best overall noise canceling headphones on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kinupe1994, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great for traveling!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I mostly use them when I'm traveling. The noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deckofmarkov, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony Noise Canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very comfortable. Noise canceling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonK, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Great Headphones + Very Sleek
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this for about 6 months now, and they work wonderfully! I would highly recommend to anyone considering.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brittany, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product. Highly recommend. Professional service from staff member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliceB, Amazing! We're very happy to hear that you're satisfied with your purchase and good to know that you had am excellent shopping experience. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Price
Good but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound and it is expensive too. Iam a big fan of sony products bit this product is over priced
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gigin, We're glad that you like the audio quality of your headphones. We also appreciate you being a long-time fan. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Over Ear Headphones Hands Down
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything the reviews say about how great these headphones are is absolutely true! I love the features and performance of this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shamwow,
Thank you for the purchase! We're glad you like the smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Industry leading noise cancellation headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Industry leading noise cancellation headphones . Go for it highly recommend . Impressive gesture control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RahulJ,
Awesome! We're glad to hear that you like the noise canceling and gesture control of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. My kid loves it. Very useful for college .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazlynA, Great! We're glad that you and your kids are enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Awesome!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost perfect! The only thing i would change is a slightly thicker headband. Wearing it for hours can cause pain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They cancel the noise well but I didn’t like the fit so I had to return them but I’m just extremely picky
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth, While we're glad that you like the noise canceling, we regret that the headphones had to be returned due to its fit. Your feedback matters as it help us in improving our products. We hope you'll consider getting the WH1000XM5 in your future purchase. Best regards, Erin
4 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alright headphones, they are not as sturdy as I would like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueM, Thanks for sharing your feedback. We'll take note your input and rest assured, this will be looked into. Thank you and regards, -Craig
- Pros mentioned:Sound quality
Downgrade from previous models
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the XM3 and lost them so decided to upgrade to the xm5. The design isn't as nice as the 3's but that's whatever. They are way less comfortable however, and feel like they are crushing my head. The headband is also a lot more narrow and less cushioned. The sound is similar but requires EQing unlike the 3's, plus the bass is alot less noticeable. Will be returning them and getting the xm4's instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmitH,
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For your reference, you may check this link: https://www.sony.com/electronics/support/audio-video/articles/00282845
Also, if you feel like you are missing some bass or your music missing a bit of oomph, the Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. Here's the link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
It's unfortunate that you consider returning the WH-1000XM5 headphones. Your feedback about the comfort and design is greatly appreciated.
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for shopping Sony.
Sincerely,
Jess
Great headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The material quality though is not premium for the price. Also, i had issues while in meetings on Zoom and Teams. That was a deal breaker!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyXM5, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise cancellation. Eveyrthing about these headphones i love .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennifer, We're thrilled to hear that you're enjoying you new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Good ANC.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is has better anc than bose q35ii.I suggest to wait until it is on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wichitsuwan,
Awesome! We're glad to hear you like your WH1000XM5 headphones. This is definitely one of the best noise canceling headphones on the market. Thanks for your positive feedback and for choosing Sony! - Kris
Good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great for the price more features than airpods max and it’s definitely a way better option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniela, Awesome! We're pleased to hear that you like the features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Broken Headband within a few months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the xm3 I believe gifted to me and I loved the sound quality. It ended up breaking and when I contacted customer service they said it was "cosmetic damage" and they could not fix it. So I ended up buying a new pair and they just broke. I swear to you I did not do anything unusual. I did not sleep with them. I always used the case. I legit had them on and I myself fell. (the headphones did not) and the hinge part just broke off. I paid over 300 dollars for this to say I am disappointed would be an understatement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RinadB,
Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess