Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Broken Headband within a few months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the xm3 I believe gifted to me and I loved the sound quality. It ended up breaking and when I contacted customer service they said it was "cosmetic damage" and they could not fix it. So I ended up buying a new pair and they just broke. I swear to you I did not do anything unusual. I did not sleep with them. I always used the case. I legit had them on and I myself fell. (the headphones did not) and the hinge part just broke off. I paid over 300 dollars for this to say I am disappointed would be an understatement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RinadB,
Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
A tad expensive, but worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply awesome. You can't beat the noise cancelling on this here headphone. I think its even better than the Sennheiser True Wireless that I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dirapproach921, Great! We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headphones, not entirely sure they are all that much better than the previous version which is much less money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Etownalum,
Thank you for the review and we're glad to hear that you like your new Sony headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
Unparalleled ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this based upon the reviews regarding the noise cancellation and they don't disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Kirk! We're glad that you are impressed. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great love their color they match my Apple Watch perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth, we're glad you love our product! Thanks for choosing Sony! ~Earl
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, I recommend them. Noise cancellation is on another level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Villosky, Great! We're thrilled to hear that you like the noise canceling of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sounds ok
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] get the Bose QC45 if you want sound quality these have some cool features like 360 Audio and LDAC
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User, We are sorry to hear that the sound quality did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure you have the Headphones Connect app downloaded. It has an EQ that can be use to customize the settings to fine-tune your music.
You may also check the help Guide for some troubleshooting steps to follow:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Tremendous sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the hype. If you're wondering if these are the ones. They are! Love the software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyDuke Amazing! We're glad that you like the sound quality and love the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an absolute game changer. Big purchase but definitely worth the splurge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaK, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Connectivity
Dissapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about these headphones because they were supposed to be great but I'm constantly being disconnected (I'm wired in), and the noise cancellation randomly turns off when I'm not even touching the headphones. The side of the headphones is the remote and it's too sensitive that even if my hair touches it will change some setting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jofall, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the WH-1000XM5 has the latest software version installed (v1.1.3) as this will improve the overall performance of the headphones and Noise Canceling Optimizer function (Auto NC Optimizer).
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Fire headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has never failed me. Base sound is kinda trash though so make sure to tune the EQ via the Sony Headphones app! 100 times better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glupo, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Excellent for Music lovers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for every day use and music lovers and also for watching movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VigneshD, That's great! We're delighted to hear that you're having a wonderful time using your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Not for Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my WH1000XM5 as I did not like the way the headphones fit on my head. I'm going to stick with my four-year-old WH1000XM3.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RyanL,
Thank you for the feedback on your experience with your WH-1000XM5. We value your opinion and we would like to apologize if the unit did not meet your expectations. We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Regards,
Jess
Amazing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Aleays enjoyed Sony XM series. Still hasn’t disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you are enjoying your new headphones, Jaycollado. Thank you for choosing Sony. Erin
Best on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them as a gift for my husband and he is absolutely in love with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Molodrinks, awesome! We're glad your husband loves his new headphones! Thanks for choosing Sony! ~Earl
Great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a birthday gift from my son and he loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dania, that's awesome! We're truly happy to know that your son loves his WH-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good ear phones, comfortable great sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs amazing better then I thought noice canceling amazing and packaging was primo
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesH, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Wireless Noise-Canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent - previously bought a pair for my daughter
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenSM, We're glad that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Cool features
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! I use them regularly and theyve never given me problems. Really cool features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonC, Great! We're delighted to hear that you love the features of your headphones. Thank you for choosing Sony. Erin