Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them they are very noise canceling. And look cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DalenC, We're happy to hear this feedback! Good to know you love the exceptional noise cancellation and cool new design of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Perfect for school
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones make it easier to study and focus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Which they were less bulky for travel, but awesome nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Electra we're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Al
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headset. It's one of the best investment so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfredB, Awesome! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones available
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good but expensive if you can afford get them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Max9540,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones set you would ever get, I highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RolaK, Awesome! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Disheartening that the Headphone Failed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In February 2024, I purchased the WH-1000XM5 Wireless Noise Canceling Headphone. After a year of usage, I encountered an issue with the left-sided headphone, which no longer produced sound. Unfortunately, I did not have an extended warranty and opted to send the headphone to Sony’s repair company, Encompass. The diagnosis revealed that both speakers had sustained damage (Both Speakers are Blown). The total cost for the diagnosis, repair parts, and labor amounted to $333.34. The original purchase price of the headphone was $349.79. It is disheartening that the headphone failed and the speakers were damaged after only a year of use. This incident raises concerns about the product’s quality. I would rate the Sony WH-1000XM5 at one out of five stars and urge consumers to be aware of this experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danbst,
Thank you for considering Sony products.
We're so sorry to hear that the speaker on your WH-1000XM5 headphones failed after only a year. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can hear background sounds. They aren’t terribly loud but I can hear them. I wish I had putchased another beand. Can't return these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kaayla,
We’re truly sorry for the inconvenience you’ve had with our product. We understand how frustrating it can be when a product doesn't meet expectations. Your feedback matters to us, and we’d like to help resolve this.
To address the issue with the background noises, you can try the following steps:
Confirm that your headphones are running the latest firmware version. You can check this link with more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Use the Sony | Sound Connect app to adjust the noise cancelling settings. Specifically, make sure that the Ambient Sound Control is properly set or fully deactivated if necessary.
Ensure there are no other devices causing interference with the Bluetooth signal. Moving to a different location may help identify if the issue is place-related.
If the steps above doesn't resolve the issue, you can initialize the headphones to restore factory settings. Open this link to check the steps for this procedure: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6366 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET
Thanks for choosing Sony.
Best regards,
- Stephanie
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale. If you want noise canceling headphones these cant be beat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobL, Amazing! We're happy to hear that you re enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great the headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset only complaint I’d that one of the batteries won’t charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TispyCanoe, We're glad that you like the headphones. We're sorry if one of the batteries won't charge. We'd love to help and turn this into a better experience. Please try the following steps and see if this fixes the issue.
Try charging with the supplied USB Type-C cable.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Broken after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a year and a half of owning these the headphones have broken at the hinge point. I’m very disappointed in the quality and durability for the price I paid. My Bose headphones lasted for well over 8 years with the same regular wear, but I thought I would try something new since I liked Sony’s technology and they seemed to be on par with the sound quality of Bose, my mistake. Would not buy these again. 6 months out of warranty, and I’m out $400 and another piece of technology is headed to the trash. Don’t get these, go with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosieH,
Thank you for your time writing this review. We're sorry to hear that your headphones headband hinge is broken. This doesn't happen often and definitely not the experience we want you to have. We'd like to help and do the best possible for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
The headphone standard
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once eq set up these are the best over the head headphones in this office range. One start of because call quality is not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWilson, Amazing! We're please to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
N/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Customer Service, Very Friendly and Polite
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianG, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headset. Nice battery life.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many reviews. None mention that you can't mute the mic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tinker, Thank you so much for your honest review. Unfortunately, you cannot mute the microphone on the headphones, you can only mute the mic using the mute button on your phone.
I hope this helps!
Regards,
Carl
The sound quality leaves much to be desired\
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality leaves much to be desired—it’s noticeably worse than other headphones in the same price range. Thank you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SergeiA,
Thank you for reaching out and sharing your feedback regarding the sound quality of the WH-1000XM5 headphones. We’re sorry to hear that you're experiencing these issues. We're here to help. For further assistance, we strongly encourage you to reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We truly value your input as it helps us enhance our products and services.
Best regards,
- Stephanie
Great but overpriced
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for far too much money. I would strongly advise the prior generation of headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravisF, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love these! Great noise canceling plus sooooo easy to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MommaG4, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancellation is insane, top tier headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spedunker, Great choice! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfectly balanced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what i didnt know i needed
I would recommend this to a friend- Pros mentioned:Comfort
Honest review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is comfortable but the sound is not as good as people said on youtube or reviewer, I had a few bose and bower watkins before and their sound is good, compare to this headphone, this headphone is 5 years behind, I really dont recomend this headphone, I had it less than 24 hours and I send it back coz its really bad
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelS,
Thank you for sharing your feedback regarding the WH-1000XM5 headphones. We’re glad to hear that you found them comfortable.
We understand how important audio performance is. Our team is continuously working to improve our products. Your insights are invaluable in that process.
Thank you for giving the WH-1000XM5 a try, and we hope to have the opportunity to serve you better in the future!
Best regards,
- Stephanie