Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Low white noise noticed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as expected.................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gift, We're glad that the headphones work well. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Solid music but stumpy charge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones but the case is a piece of junk and the charging cord is a stumpy little thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlieG We're glad that you like your new headphones. We also appreciate your feedback with regards to the case and charging code. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason why I am writing this review is because of the incentive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for the 5-star review. We are hoping that you are enjoying the superb performance of your new WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
- Romeo
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a birthday gift. My sister loved it and enjoyed everything about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TericaL, Great! We're happy to hear that your sister loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very Good - Big Size for Travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all good except they would be much better for travel if they collapsed like the previous models
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JRP1, Thanks for your feedback and insights. We're also sorry if these headphones don't fold or collapse. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There headphones are the best. I dont have a single complaint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jace, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Beautiful Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are the best and I use them for calls all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDad69, We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
BEST HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a game changer. The noise cancellation is out of this world and the app for them make customizing the already amazing audio quality fit your audio profile. 10/10 best noise cancelling headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mxrki, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome, great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Molly, We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Not for the price to expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really picky with headphones. These weren’t loud or had enough bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Srgg, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to download and install the headphones connect app as you can take advantage of using the EQ to customize the settings of your headphones to fine-tune your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. For further assistance, please email us at socialsupport@am.sony.com. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, WeightCons mentioned:Portability
Incredible if you don't mind that they can't fold
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: -Rich in features -Can charge the battery from 0% to 100% in less than an hour with a 45W PD charger. -Excellent transparency mode -Lightweight -Touch panel is more responsive -Long 30 hour battery life with noise cancelling and high resolution audio (LDAC) on. -Settings save on the headphones including EQ Cons: -No longer collapses to smaller size -No wind reduction ambient mode -plastic construction still prone to creaking The XM5s are an addition to Sony’s 1000X line of headphones with 2 undeniable improvements over its previous generations and those are its microphones and its battery charging capabilities. The rest are pretty subjective when compared to its previous iteration, the WH-1000XM4, which is a good thing that Sony is still keeping this model in the market. CONSTRUCTION/DESIGN: It’s still made of the plastic similar, if not the same, as the XM4. Unfortunately, I’ve found this material to be prone to creaking ever since the XM3. After 5 days of wear my once silent XM5 began creaking whenever I move around while wearing them. It did go away 2 days later, but I wouldn’t be surprised if it returned. The black version of the XM5 is prone to showing fingerprint stains a lot more easily than previous versions. The cushioning is made of a different material from previous generations that feels more comfortable on the skin; smoother, less abrasive. The size of the cushion is less thick than the XM4 but I didn’t find it less comfortable. They still sweat up the ears on a warm day or after extended continuous use. The headphones’ length adjustment is via stepless plastic rods so you’ll no longer hear clicks when adjusting them. Unfortunately, the ear cups no longer collapse to a smaller size for portability. They’ll still swivel, but when rested around your neck, the ear cups will swivel facing up. The proximity sensor is no longer visible but it’s still there in the left ear cup. The XM5s do not have any water or sweat resistance, and the included written materials advise users not to work out with them. SOUND: The XM5’s sound is easily the most balanced since the XM2 going away from the bass-heavy and generally muddy sounds of the XM4 and especially the XM3, without losing much of the punchiness. It’s a cleaner-sounding bass. The default sound is Sony’s typical warm sound but thanks to the customizable and responsive EQ using Sony’s Headphones app, you can change this to get a more neutral sound. The EQ settings save directly on the headphones themselves so the sound will stay that way no matter what device you connect to, until the next time you change the EQ settings from the app. I always struggle to describe sound quality because I’m not an audio expert, but music of all genres sound great to me on the XM5. Supported codecs are SBC, AAC, and LDAC. Like with the XM4, AptX is not supported. This may not be a huge deal if you’re using the headphones on Apple, PC, or newer Android devices as they’ll support the theoretically best option for those. While I didn’t experience any latency issues with videos except one time with YouTube (turning headphones off and on again fixed issue), I did for gaming. NOISE CANCELLING: The XM5 still lives up to being one of the best in the market for active noise cancelling headphones in its price range. When compared to some of its competitors using their demo display at my local store, it’s embarrassing to hear how much better the XM5 was. At the same time, it claims to have the best noise cancelling yet with the help of 2 processors. I still own the XM4 and to my ears, the XM4 still does a better job and cancelling noise than the XM5. However, when record the sound inside the earcups with noise cancelling on using a tiny microphone for both the XM4 and XM5, to my surprise, the XM5’s do produce lower decibels of sound than the XM4. I’m no expert at this, but if I had to come up with some sort of explanation I think it may be because the XM4 produces a more apparent white noise sound that’s mostly absent on the XM5. While this white noise helps mask outside noise better for my ears, it still does attribute to noise volume. The noise cancelling on the XM5 produces a much cleaner sound with less cabin pressure. The XM5 also has an active optimizer that uses the mics to assess your surroundings and change the noise cancelling characteristics accordingly. My issue with it though is it doesn’t work the way you want it to sometimes. I can tell it’s working when I hear the sudden changes with no music playing. The easiest way I can get it to noticeably work is by turning the air conditioner on. As I move closer to it, I can hear the noise cancelling change like a flick of the switch. I also feel a change in air pressure with my ears. One way of resetting this is by going into transparency mode. But there are times when the noise cancelling changes to make it sound worse and allows the noises that I consider more annoying, to be more easily heard. I liken the auto optimizer as an audio version of a camera’s auto focus. Sometimes it focuses to a noise cancelling profile I wasn’t aiming for. You have no control over the auto optimizer, not even from the app. What shines is the ambient mode, which is customizable to 20 levels with 20 allowing the mode outside sound. It almost sounds like you’re not wearing any headphones at all, or perhaps more accurately, wearing open back headphones. I feel comfortable enough to wear them while watching TV and talking to people. The bad? Wind Noise Reduction is now missing from the Ambient mode settings. And no, the XM5’s noise cancelling isn’t effective enough to eliminate wind noise. FEATURES: *Speak-to-chat allows you to enter ambience mode with the “Focus on voice” option on automatically whenever you speak. While it’s supposed to make you hear voices better, “Focus on voice” option does so at the expense of making the environment sound less natural and your own voice sound muffled. Unfortunately, with Speak-to-chat there is no way to enter ambience mode without the “Focus on voice” option. This mode also isn’t great to have on if you’re the type of person that likes to sing along to the music while listening to it as that would activate Speak-to-chat. *Covering the right ear cup with your palm enters Ambient mode in its max 20 setting, as long as it stays covered. It returns back to the mode you were previously in once you uncover the right ear cup. This is convenient for times when you want to be alert of your surroundings for a brief or sudden moment. *Multipoint allows the headphones to connect to 2 different devices at the same time. Unfortunately, this still won’t work with the LDAC codec. *Automatic Power Off allows the headphones to automatically turn off after a certain period of time when you aren’t wearing your headphones. *”Pauses when headphones are taken off” allows you to do just that. While they are taken off, the touch panel is disabled as well so it prevents accidental inputs. Wearing the headphones again will unpause. This is all provided that the app that’s playing supports pausing. For example, it won’t work with watching live channels on the ESPN app. *Quick Access is the replacement of the Custom button function of the older gens. Double-pressing or triple-pressing the NC/AMB button allows you to assign a Service function to it. Unfortunately, it’s essentially a beta with these headphones since the only service that works for it is Spotify. You can’t even assign a voice assistant to this button anymore. The voice assistant is accessed by press-holding the right ear cup. *Voice assistant: When set to Google Assistant and Alexa you will still need to be connected to a device with these apps as they cannot be used with the headphones alone. The XM5 just natively supports them to allow faster responses and the ability to read your notifications out to you. You can also use it for any other voice assistant, but it is basically just a Bluetooth audio extension of your phone and slower. CONNECTIONS: *Bluetooth 5.2 *3.5mm audio: works without battery use but without noise cancelling/transparency, and works with battery to use powered functions like noise cancelling/transparency. Bluetooth functions do NOT work while wired, so you cannot use microphone. Inline wired microphones will NOT work because jack doesn’t support input. *USB-C for charging only; does NOT support USB audio. CHARGING: I used a Samsung 45W Fast Wall Charger and to my surprise I got way better than advertised results! 3 minutes of charging gave me 3 hours and 50 minutes of LDAC playtime with noise cancelling. Charging from 0% to 100% took only 52 minutes. I dramatic improvement from the XM4 which took 2 hours and 50 minutes using the same charger. Battery Life: I got 30 hours of battery life with noise cancelling using LDAC while playing a 24-bit FLAC album on a loop. So their battery claims are accurate; not an oversell or undersell. I'll miss the portability of the XM4 but the incredible charging time of the XM5 and the amazing transparency mode is what seals the deal for me. Ambient mode has NEVER sounded this good and natural on a Sony noise cancelling headphone, and very close to a leading competitor known for having this quality. Highly recommended if you don't mind that it can't fold anymore. My biggest concern is its durability over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KusMoG,
Thank you for the feedback. We really appreciate the time you took to share so many details about your experience with the WH-1000XM5. We're happy to hear you enjoy the industry leading Noise canceling feature and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Best Noise Canceling Heaphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise Canceling Heaphone I ever had. Fits well on my ear and head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad, That's awesome! We are glad that your new Sony WH-1000XM5 headphones are the best noise canceling headphones you have ever had. With our WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Worth it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If youre into working out, driving with headphones, or using it for the noise cancellation feature? This is for you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyEmployee, We're glad to hear that you are happy with the WH-1000XM5 Wireless Noise Cancelling Headphones. With two processors controlling eight microphones, Auto NC Optimizer for automatically optimizing noise cancelling based on your wearing conditions and environment, and a specially designed driver unit, WH-1000XM5 headphones with industry-leading noise cancelling rewrite the rules for distraction-free listening and call clarity. For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. You’ll also be able to quickly switch your headphones to either of the two devices at the touch of a button. Thank you for giving the product a perfect rating! Jay
Love these
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are better than my Bose in my opinion and the Noise cancelations is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SONYLICIOUS, we're glad you are enjoying the noise canceling feature of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
One of the best purchases I have made all year
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was hoping it would be. Noise canceling work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vinny! Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
Cheap headphone with a high price tag.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left earpiece hinge broke after about 10 months of normal use. I wasn’t handling them roughly—just taking them off—so the build quality seems poor, likely due to cheap plastic.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaM,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issue you’ve encountered with the hinge on your WH-1000XM5 headphones, as we strive to maintain high standards of durability for all our products.
Unfortunately, we must inform you that damage to the physical structure of the unit is not covered under the Sony Limited Manufacturer’s Warranty. We understand this is disappointing news, and we would like to help you get your headphones back in working order as quickly as possible.
To assist with repairs, we have partnered with our authorized parts and service provider, Encompass, who offers a dedicated repair service for this model. You can contact them directly for an estimate and further assistance:
Phone: 1-866-835-1146
Email: service@encompass.com
We really appreciate your feedback and thank you for considering Sony!
Regards,
Dominick
Sony headphone review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No noted issues or concerns at this time, nice headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding headphones, would recommend for purchase .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bengoyo, We're very happy to hear this feedback! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Maximum of 4 hours before ears feel smashed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, not the most comfortable for constantuse. Not a every day carry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CherylA, We're glad that you like the sound quality. We're also sorry if your find it not an every day carry. We value your feedback as it help us improves our products. For comfortable use or listening experience, you can adjust the headband slider to get the best fit. In addition, please refer tot he link below if your ears hurt when putting on or wearing headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I’ve read about these headphones and I have yet to be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSuser,
You made the right choice! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph