Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones if you like the sony sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones improve the feeling and sound quality of their previous model, there's a lack of that super heavy bass that I loved in the XM3s, this review would be a 5 star review if recreating that physical bass was possible with these, but it is not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusR, We're glad that you like the sound quality of your headphones. Please ensure you have downloaded the headphones Connect app. You can use the EQ on the app to fine-tune your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Bad feedback
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this headphones the only complaint I have is that when I call other Samsung phones I have this loud bad feedback. I also tried calling my own phone using my extra phone and still have that ugly feedback. I even tried lowering down the volume and see if it does help still no luck and had to end up returning it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhajha,
While we're glad you like the exceptional noise cancelling and sound quality of the headphones, it's unfortunate to hear that you're hearing unwanted noise on your headphones. This is definitely not the experience we'd like to hear from you. For noise or unusual sound that is heard during calls, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. We also recommend updating the headphones on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If the behavior still continues, resetting and initializing the headset may help with the troubleshooting. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase. Thank you for your feedback.
Sincerely,
Jess
You cant use the 360 -audio with most apps
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre nice but just not compatible with most things i use…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PickyOctopus,
Thank you for your time writing this review. We're glad to hear you like the WH1000XM5 headphones. However, we are sorry if you can't use the 360 Reality Audio feature with most apps. Please note that not all apps are design to support this feature. If the app does not have the access to provide 360 Reality Audio content, the feature will not be available within the app. While the WH1000XM5 are capable of delivering this feature, it's possible that certain compatibility requirements need to be met. This may involve firmware updates or specific settings within the app or the headphones themselves.
For more information about this feature, please refer to these links below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536374.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00233344
In case you have additional questions or need assistance with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for purchasing SONY! - Kris
Expensive Plastic Garbage!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these at best buy in north dakota on May 16th 2025 for 467.98 w/2 year plan. I got them just to use on airplanes. Then flew home on the 23rd. They didn't last me a week/one plane trip before the cheap plastic ear extender piece broke off while i was sleeping on the plane back home on may 23rd. I have reciepts & flight logs to prove all of this. Thank god i sorang fir the protection plan. I took the sony's back at the best buy in my home town and bought the bose QC ultra for 100 dollars more w/2 year plan as the ear connector part is made of metal. As soon as i put the bose on i felt the difference of sound quality & noise canceling. It was night & day compared to the sony. Dont make the same mistake i did, stay away from the sony, they are total trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TruongN, we are truly sorry to hear about your frustrating experience with your new Sony WH-1000XM5 headphones. It's genuinely disheartening to learn that the plastic ear extender piece broke off so quickly, especially when you specifically purchased them for airplane travel, and after such a significant investment. We completely understand your disappointment and why you feel the way you do. This is absolutely not the quality or durability we aim for our products, and we sincerely apologize for the inconvenience and stress this incident has caused you.
We want to assure you that we take feedback like yours very seriously as we continuously strive to improve our products. Thank you for sharing your detailed experience and for considering Sony! Best regards, -Dominick
Good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be improved by improving noise cancelation feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoN, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony hasn’t worked out the connectivity problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just landed at SNA airport, used this sony ANC headphone on the plane for the first time. Active noise cancellation stopped from time to time without a reason not activated by my talking or anything. Watching a Netflix downloaded movie didn’t go smoothly either, the sound disappeared a few times without any apparent reason. The only way to get the sound back is to restart the movie. What is this?? This WH1000XM5 is going back to the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi katyDad,
Thank you for your feedback on the WH-1000XM5 headphones. We are sorry to hear about the issues you experienced with the active noise cancellation (ANC) and connectivity. Regarding the ANC stopping intermittently, this could be related to the Adaptive Sound Control feature, which adjusts the noise cancellation based on your activity and location. You can try disabling this feature in the Sony Headphones Connect app under the Status Tab and manually setting the ANC level under the Sound Tab. For the sound issues while watching a Netflix movie, it might be helpful to ensure that your headphones' firmware is updated to the latest version, as updates can improve overall functionality. You can check for updates and troubleshoot sound issues using the guide provided here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
You may also find the following article helpful for Bluetooth connectivity issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00097458
If these steps do not resolve the issues, please email us at socialsupport@am.sony.com with the following so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Battery life
Ear phones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not design to wear for intense exercising. They are affect by the sweat. Also, had issues with the sound going in and out of the left side. On a positive note they hold a charge for a long time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny, while the WH1000XM5 units don’t have an IPX rating, These can be used in the gym for workouts. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Headphones quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones but they do lack some bass..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Muffin, we're glad you like our product. We understand your feedback regarding the bass of your SONY unit.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Cons mentioned:Connectivity
SONY HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited at first but was out of the country and it started randomly stopping. I thought it was my phone but I swapped it yesterday and still the same problem. Mine is obviously defective.
I would recommend this to a friend - Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works incredibly well. I was amazed how nice it was on a recent flight. The sound is great and then you turn on the noise cancelling and all the background noise goes away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dirk, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Headphones quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a amazing headphones but over time the rotating part may break off I had my for only 5 months and it broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerM,
Thank you for the review and we're sorry to hear what happened with your headphones. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Its good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound is good, wish it was a lot better...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanV, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Blocks a Noisy World for a Writer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and easy connect to all my Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indianacustomer, Awesome! We're glad that you like the noise canceling function and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Volume
I will not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barley can workout it falling off my ears ! Volume is a mess!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LoveW,
Thank you for sharing your feedback. We sincerely apologize that you are encountering difficulties with the physical fit and performance of your WH-1000XM5 headphones. We understand how frustrating it is when a premium product does not perform as expected.
Please know that the WH-1000XM5 headphones are designed primarily for travel, office use, and passive listening. Due to their over-ear design, they may not offer the secure fit required for rigorous activities like running or intense workouts.
We are also sorry to hear about the behavior you are experiencing with the volume control. This kind of unexpected operational issue can often be resolved with a simple system refresh. We recommend trying these steps in order:
1. Reset the Headset - Please try performing a simple reset first:
Follow the headset reset instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
2. Initialize to Factory Settings
If the reset does not resolve the issue, we advise initializing the headset to restore it to its original factory settings. This will clear all previous connections and customizations:
Follow the initialization instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If, after performing both a Reset and an Initialization, you continue to experience problems with the volume or any other operational features, please contact our Technical Support team directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We really appreciate you considering Sony products!
Best regards,
Dominick
- Cons mentioned:Portability
Great for working while traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased primarily for working while traveling, I find myself using them more and more in my everyday workflow. My Only negative is that they do not fold up fully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JSpen, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
- Pros mentioned:Sound quality
High expectations but ultimately disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Noise canceling excellent. Main problem (two different units tried) was that it was unable to maintain Bluetooth connection. Finally went back to Bose (700) and have had zero problems with sound and noise canceling exemplary.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, while we are glad to hear that you are happy with the sound quality and noise canceling of the WH-1000XM5, we are sorry to hear that it had to be returned due to Bluetooth connection issues. These issues can be improved by troubleshooting the headphones and making sure that the WH-1000XM5 has the latest software update. (Version 1.1.3) This can also be remedied by following the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=priority%20on%20connection
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality. I enjoy music while working out. I would recommend others to purchase headphones like these or similar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerforlife, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Moderatky Better than XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More money, few inprovements. My opinion, save some money and go with the XM4’s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mareo, Thank you for taking the time to post the review with the WH-1000XM5 headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Jay
- Pros mentioned:Comfort
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Very comfortable. Best noise cancellation in the market in the market. Highly recommend over the Apple AirPod max which I think are over priced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Addie, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Car
Just alright
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price i feel like they are mediocre. The noise canceling was not that good nor was the sound quality. I ended up returning them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ashthompson90,
Thank you for the review and we appreciate your feedback. Take note that the sound quality and noise canceling will depend in the source, battery, and environment that you're playing. It is unfortunate that the headphones had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David