Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Would find another alternative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned these headphones since December 20th, 2024 and they broke February 25th, 2026 on my right hinge. I would be careful with them daily and put it away and never drop them. I would never take them out of the house. Would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, KirkM.
We are truly sorry to hear that the hinge on your WH-1000XM5 broke, especially given the care you took with them. We understand how disappointing it is to experience a hardware issue with a premium product.
To investigate potential repair options, please contact our support specialists directly at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you bringing this to our attention and apologize for the frustration.
Best regards,
Gus, Sony Social Media Team
Cheaply made trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than three months of normal usage one of the flimsy plastic earcups snapped and one headphone is dangling by a wire. So now my headphones don't fit at all and the noise canceling is useless even if I tape it up. The build quality on these is horrible for how expensive this piece of junk is. Even my WH1000XM4s lasted way longer, they redesigned these to be even more fragile. No wonder they push protection plans on us, it's because of shoddily made overpriced stuff like this. Can't believe how much money I wasted on this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for considering Sony products.
We’re sorry to hear about the issue with your Sony WH-1000XM5 headphones. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
For affordable repair options, we suggest contacting our authorized parts and repair partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Thank you for your understanding.
Best regards,
-Fred
disappointing :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones were so disappointing, and that makes me so sad because everyone hyped them up online. the ANC wasn’t the best, but pretty ok. it worked the best when you had your volume way up. the main reason i’m upset it that the second time i tried connecting these headphones to my phone, iphone 12 mini for refrence, they started making a terrible crackling and static sound and wouldn’t power on. i had only used them one time before for about ten minutes fresh out of the box with a full charge. i really thought that these headphones were supposed to be the best on the market :(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonR, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. This is not the experience we want you to have. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling%20
Please also initialize the headphones by pressing and holding the (power) button and the NC/AMB button for about 7 seconds.
If the issue persists, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Sony headphone and earbud fan. These do not disappoint. Pretty significant step forward from the xm4's. ANC is great, sound clarity is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m had to return it since there are better options for similar price and it feels loose to wear
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Whitney,
Thank you for the feedback. It is unfortunate that the headphones had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It well made and well I use it everyday and i like them very much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnduh, Awesome! We're glad that the headphone is perfect for your lifestyle and you are enjoying its incredible audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
Does not work correctly on a PC with Windows
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this headset if you plan on using it with a PC because when you enable the hands free microphone in Windows, the sound quality becomes extremely tinny in quality to the point that it hurts your ears. The only way to fix this is to disable the hands free microphone in the device manager. Another issue that this headset allows you to connect to two Bluetooth devices at the same time, but if you do this, then any video on your PC will constantly stop playing and the only way to address this issue is to disable this ability, or turn off the Bluetooth of the other device that is is attached to. When you enable the ability to connect to two Bluetooth devices, the headset is extremely sensitive to the location of the Bluetooth antenna on the PC and this results in intermittent disconnecting from the computer. Another issue is that the Bluetooth antenna on the headset is in the left ear cup so if your computer positioned on your right side, your Bluetooth connection will be intermittent. The only way to fix this is to either move your PC to left side, or move the PC Bluetooth antenna where it has a direct line of sight with the left ear of the headset. To get this headset to work with my PC, I had to disable the ability to connect to two devices at the same time, and then move my PC Bluetooth antenna to where the left ear phone was in visual sight of it, and I had to purchase a separate microphone for recording and chatting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
Thank you for the review. We're sorry to hear what happened with your headphones. The WH-1000XM5 will work with a computer and any other devices that support Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless audio playback. We're more than happy to help you out with your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Cons mentioned:Volume
2 stars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected, I think they amplify background noise when noise cancellation is off and they are not very loud
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosephC, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations when it comes to sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the troubleshooting steps on our help guide link to isolate and troubleshoot the issue.
Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
For the sound quality
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl
- Cons mentioned:Price
Headphones hurts your ears
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a low budget audiophile....I know good cans (headphones). These headphones design hurts my ears only after an hour of wearing them. The sound these put out sound hollow and artificial. If you're an average user and haven't tried cans Like Grado or Sennheiser......then you obviously have no idea what I'm even talking about when I talk about good sounding cans. I returned these the next day. I do have to say though that #1. Call quality is top notch & Sound cancellation is excellent........but doesn't meaning nothing to me if the music part is not up to par. For $400......these cans are WAYYYYYYY OVERPRICED for the average sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SubwooferMaster,
Thank you for your time writing this review. While we are glad you like call quality and noise cancellation of the WH1000XM5, we regret to hear that unit had to returned due to sound quality and discomforts issues. Sound also depends on the music you are playing and audio device connected. However, this may be improved by adjusting the setting on the Sony headphone| Connect app according to your preference for best sound experience. For discomfort issues, adjusting them for a personalized fit is easy with a stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. We greatly appreciate you and hope you will shop Sony again in the future. Thanks again for shopping Sony. - Kris
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Wish it clamped tighter. Sometimes falls off head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sebby, We're glad that you like the overall performance of your new headphones. The XM5 length can be adjusted by sliding the slider to get the best fit.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534513.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Battery life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life not good doesn’t stay charged while working out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MercyB,
We're truly sorry to hear that you're having issues with the battery life of the WH-1000XM5 headphones. That's definitely not the experience we want you to have, and we would love to help you resolve it.
Firstly, please make sure they are up to date by following the instructions in the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Secondly, reset the headphones by connecting them to an outlet. While they're plugged in, press and hold the power button and the NC/AMB button simultaneously. After a few seconds, release both buttons.
Thirdly, perform a factory reset by unplugging the cable, turning them off, and pressing and holding the power button and the NC/AMB button for about 7 seconds. When done, the indicator (blue) will flash 4 times.
Lastly, if the problem persists, consider the information listed in the next link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html
We hope you find this information helpful. Thank you for choosing Sony!
Best,
Aldair
- Pros mentioned:Battery life
Headphones for Hawaii
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with these Headphones. Bought them for long plan flights. They have amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottwH, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many headphones regarding gaming, watching movies or listening music for any prupose of your use it will exceed your expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mady, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son wanted these for the gym. He says the sound quality and noise canceling are both excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JnJMom, Great! We're glad that your son is loving the sound quality and noise canceling function of his headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
MEH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're nice, but im not at all impressed. Do better sony lol
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jgretty, Thank you for taking the time to review the WH-1000XM5 Wireless Noise Canceling Headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. thanks for choosing Sony! Jay
- Cons mentioned:Connectivity
Does not connect seamlessly to WIndows 11 pc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible.. One of the worst experiences. I bought it for the microphones and ANC and multiple features.. but ..a total waste of my time and just ludicrous support services by SONY. They did not resolve the issues but kept giving me multiple links to WINDOWS 10 and etc.. but this Sony has issues with connecting to Windows PC. Later while using it with my iPhone 13, it connects and then disconnects while the calls are going on.. Really nightmare. Terrible experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George79C, we are sorry to hear that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to know more details from you and help you out.
May we contact you to help and get more information? If,
please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM5
I hope this helps.
Sincerely,
Erin
Sony XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really wanted to like these more than then the XM4’s, but just couldn’t. They are great headphones, but when compared to the XM4’s, they are less comfortable and way less bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for the review and your feedback regarding the comfortabability and bass is greatly appreciated. As for the bass sound, we recommend using the Sony headphones connect app for sound quality adjustment and equalizer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great Product horrible support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones but the warranty support is horrible! I have had these for a little over 4 months and I loved the headphones. The issue arose when I was using the headphones and took them off as I was going to a different location. Apparently the right ear cushion fell off with out me noticing and I was not able to find it. I have never removed the ear cushion on this device. When I reached out to Sony they looked for every reason not to file this under warranty and are telling me I have to replace the cushion at my expense. If I took off the cushion and then lost it I would completely agree but I literally took off the headphones in order to go to a different floor in my office to meet with some one and walked back and in that time the ear cushion just fell off. I did not hit anything and there is not damage on the headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechNerdNC, we are sorry to hear about this issue. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Sound quality
top notch kit!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic all around. My only complaint is some equipment such as ultrasonic cleaning devices does create some crackle in the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jukebox,
It's amazing to hear you are enjoying the excellent noise canceling feature and amazing audio quality of these headphones. We're also sorry to learn if you hear strange popping noises when wearing the WH-1000XM5 headphones in some locations. You may hear a popping sound from the headphones if you are in a place that uses devices that generate ultrasonic waves to deter or eliminate rodents and pests. If you are bothered by these noises, leave the place where the noise or unusual sound is heard or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
If noise or unusual sound can be heard, please refer to this link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00278284
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your feedback and for choosing Sony! -Jess
Not the greatest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned 4 pairs of the XM4. So much is said about the XM5 being improved over the XM4. In my opinion it is not. ANC is great but sound feels “smaller” and lacks depth compared to the XM4. Fit was awkward on my head; all day comfort with no need to adjust often with the XM4. Purchased twice, first almost immediately upon release and again in Jan 24, wanting to try again & see if I was mistaken. Returned both purchases within 72 hours. XM4 & Bose QC Ultra are better picks for this price range.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mike, we regret to hear that the headphones did not meet your expectations and had to be returned. This is definitely not the experience we'd like you to have. We have some recommendations to troubleshoot audio/sound related concerns available on the Help Guide. For future reference, please check our support website or the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
Your feedback matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin