4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6398 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 6,398 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones On The Market

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had and used the Sony XM-4 for years, loved those headphones and didn’t think they could be one up’ed, oh was I wrong. The Sony XM-5’s are even better is every way. Comfort, noise cancellation, battery life, ease of use! Would reccomend these to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MatthewC,

      Thank you for choosing Sony!

      We're elated to hear that you’ve enjoyed both the WH-1000XM4 and now the WH-1000XM5 headphones so much. Your appreciation for the improvements in comfort, noise cancellation, battery life, and ease of use means a lot to us. It’s wonderful to know these headphones have become a trusted companion, and your recommendation truly inspires us to keep delivering exceptional experiences. Thank you for sharing your positive journey with our products!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top notch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a special gift to replace stolen headphones for my wife. She loves the overall design of these and said that they are comfortable with unparalleled sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricB,

      We are pleased that the design, comfort, and sound quality of the WH-1000XM5 have made them such a wonderful gift for your wife.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure! Here’s a well-crafted customer comment: “I’ve tried many high-end headphones, but the Sony WH-1000XM5 is simply on another level! The sound quality is phenomenal, with deep bass, clear vocals, and incredible detail. The noise cancellation is the best I’ve experienced, completely blocking out distractions. Plus, they’re lightweight and super comfortable, even for long hours. Battery life is amazing, and the quick charge feature is a lifesaver. Absolutely worth every penny—Sony has outdone itself!”

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony WH-1000XM5 (Smoky Pink) Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones! They're super comfy to wear, have amazing sound quality, and the battery life lasts forever. I also appreciate how easy they are to clean and maintain. The noise canceling is really impressive—though one small downside (maybe user error?) is that it sometimes activates when I move my head or bend down. Otherwise, they’re nearly perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NinaC! It is great to hear you're loving your WH-1000XM5 headphones!
      We really appreciate you taking the time to share your positive feedback about the overall experience and even the ease of maintenance.

      Regarding the noise cancelling activating when you move your head or bend down, a simple fix is to turn off the Adaptive Sound Control feature in the Sony | Sound Connect app. This will keep the noise cancelling at its most powerful setting until you decide to change it. Give that a try!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable amazing sound great quality very light

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leonps!
      Thanks for sharing your thoughts with us! It is fantastic to know that you are having such a great experience with the WH-1000XM5.

      We appreciate your business and thank you for choosing Sony headphones!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the comfortability and longevity of these headphones. The battery lasts forever and the sound quality is top notch, even better than the XM4’s that I have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlyssaE,

      We are thrilled to hear that you're enjoying the elite comfort and top-notch sound of your new WH-1000XM5 headphones! It’s high praise to hear they’ve surpassed your experience with the XM4, and with up to 30 hours of battery life with noise canceling on (and 40 hours with it off), they are definitely built to go the distance.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    My favorite headphones to date!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent ages trying to find quality headphones that were worth committing to for me. These headphones are comfortable, lightweight, have great sound, and the noise cancellation is incredible. The battery life is a dream too—I’m a college student and I use these for hours every day. The app for these headphones is also super user-friendly and offers cool features. 11/10!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alondra, Awesome! We're happy to hear that you like the light weight design, sound quality, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality, Weight
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    outstanding build and audio quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the older version i.e. M4 and thoroughly enjoyed it until it lost it in a travel. M5 has outstanding the audio quality and noise cancellation. The device feels light and soft on ears. Also the controls are easy to use. clear tunes and good bass. I would definitely recommend it. Only con is, its over priced. I would have waited for sale given holidays are just around the corner. :-)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SreePrass, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Portability

    Rated 4 out of 5 stars

    good but not ideal for travel

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are great headphones but the fact that they don't fold makes them not to portable. they have great quality and also putting into consideration that other reviews say they break easy it might be better to get the more recent xm6 but these are still great for someone on a budget.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyF!
      Thank you so much for sharing your review! We are thrilled to hear that you are loving the great quality of your WH-1000XM5 headphones.

      We also really appreciate your honest feedback about the non folding design and how it impacts portability for you. Comments like yours help us understand what our customers truly want.

      Thanks for choosing Sony and sharing your feedback!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Unleash Your Sound: The Sony WH-1000XM5 Experience

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM5 headphones are a game-changer in audio technology. With exceptional noise cancellation, crystal-clear call quality, and stunning Hi-Res Audio, they deliver an immersive listening experience. The comfortable design and impressive 30-hour battery life make them perfect for long sessions. Intuitive touch controls and dual Bluetooth connectivity offer seamless usability. Safety features like sound pressure monitoring ensure healthy listening habits. Whether you're a music enthusiast, frequent traveler, or professional, these headphones blend cutting-edge technology with luxurious comfort, making them an essential accessory for anyone seeking premium audio quality and versatility.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Fantastic! We're thrilled to hear your satisfaction with the amazing sound quality, exceptional noise cancelation, superb call quality, long-lasting battery life, and outstanding features of your WH-1000XM5. Thank you so much for sharing your awesome experience with our product and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    You will not be disappointed!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because I was looking for a good pair of over-the-ear headphones. I know that Sony is known for its excellent sound quality, too. Let me tell you - these sound phenomenal! The Sound Connect app definitely helps with customizing the perfect sound! The sound drivers in this headset help with all levels of sound. The immersive sound is phenomenal! The battery life is also great! I flew for work this weekend and used the XM5s the whole flight. They were comfortable and the battery life was still at 90%! I highly recommend this headset!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BriGuy43. awesome! We're glad you like your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Wh -1000xm5s. Great pair of headphones!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great for pair of bluetooth headphones! Of course you have to tweek the EQ settings for best results in the Sony Connect app! I love the touch controls, so much easier than finding the buttons on other headphones. There are some buttons on the xm5, a power and a noise cancelling/ ambient button. It has great call quality. The battery last a long time. I get exactly what they said, about 30 hours of battery life. They fit nicely and are comfortable. I do think durability might be an issue if you dont keep good care of them. They do NOT fold up! The headphones come with a case and wire and charging cable. These really do sound better than the xm4s which i also have and the Noise cancelling is better as well. I also want to say, if you listen through the wire it might sound terrible unless you power them on while you listen. You can still use noise cancelling and the battery will last longer if you do it that way instead of normal bluetooth usage!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesW, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headsets

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am all about the built in codecs as an audiophile. This headset might not be as power punching with the bass but it is enough to satisfy a bass loving person like me. As far as listening to Tidal (best audio formats) or Apple music app or any Dolby Atmos shows from any app like Netflix or Prime, this headset kills the competition. It has the availability to cuntomize your EQ through the Sony headset app and fine tune to your ear shape as well. This is my go to headset for everything, even Zoom, Microsoft Teams meetings as well thanks to noise cancelation which gets an 8 out 20 for me. I am in medical and we have a lot of noise coming from everywhere and this headsets work really good. Don’t get me going on the battery life, it’s amazing and lasts for days since I only use it for about 1-3 hours daily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosecS, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound & Comfortable

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. The noise canceling is solid. I use these to play my PS5 (had to buy a $15 USB-C Bluetooth dongle to get these headphones and the PS5 communicating together) and wear them for several hours at a time without experiencing any discomfort. I recharge them as soon as I am done using them for 3-4 hours at a time, so the battery has not been an issue for me due to my limited use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonM,

      We’re so glad to hear you’re enjoying the great sound quality and noise canceling on your WH-1000XM5! It’s also wonderful to know they remain comfortable even during those long PS5 gaming sessions.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 3 out of 5 stars

    Lightweight but needs more support

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound and noise cancellation on these headphones. The only downfall that I have about them is the arm for the headphones they need a metal supports built in. The ear supports crack. I use these all the time. Very comfortable and lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryarob,
      Thanks for sharing your review with us. We are very glad to hear that you love the sound, effective noise cancellation, and lightweight comfort of your Sony WH-1000XM5, especially since you use them all the time.

      It is incredibly helpful to know your feedback regarding the headband arm construction, and we truly appreciate you bringing this to our attention.

      We value your input. Thanks for choosing Sony.
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been more than an year i have been using and its great. Super comfortable, noise cancellation is great, great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tejashree,

      We are immensely pleased to hear that your WH-1000XM5 headphones are still delivering a great experience after more than a year of use. It’s fantastic to know that the comfort, noise cancellation, and battery life continue to enhance your daily listening.

      Thank you for being a loyal part of the Sony family!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones for the price on the market. Noice canceling is superb, while still keeping the weight down and remaining comfortable. I use them at the gym and they don’t fall off. The battery last a very long time. Sound quality is the best I’ve ever heard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MilanP,

      That's great! We're glad to hear that you like the sound quality, noise canceling and battery performance of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 4 out of 5 stars

    Very Good Headphones

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Sony XM3 version and really liked it. These were the newer model and had rave reviews so I got one. The sound is outstanding and they feel lighter and less bulky than the XM3. The battery life is excellent and lasts me all day and then some. That said... I absolutely hate that they took the voice away telling you the different system statuses that the XM3 had. Now its just a random tone. I can't tell if I'm properly in pairing mode. Can't tell what listening mode you're in either. It's just a beep. Bring back the sexy voice that let you know you were in ambient noise mode! Oh, and for $400 you should absolutely include the charging block, ya cheap skinflints! These two things kept it from getting all 5 stars. Otherwise, a great purchase (if not a tad steep).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Usagi,

      Awesome! We're glad to hear that you like the sound quality and battery performance of the headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, the sound quality. Its so light weight and just great for everyday day use. No ear pain.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Savi3105,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you're enjoying the WH1000XM5 headphones. Knowing the sound quality and lightweight design make your daily use comfortable and pain-free means a lot to us. We truly appreciate your support and are here to ensure your audio experience continues to be excellent.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly recommend.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for great noise canceling headphones and at first bought Beats. However, I got bad ones and they didn't work. But I realized I didn't like the way they felt on my head and researched more. I found these and I really like them. They are very comfortable. They help me considerate when working. They last VERY long! Probably the longest out there. I love watching movies in my bedroom with them on. They come with an app where you can adjust things the way you like them. I had to figure out how to stop them from cutting off when I was singing because it thought I was talking to someone lol also I like how you can have it connect to multiple devices at once. So I can switch between my imac and iphone when I need to. Calls are great on them. They don't always switch over but everyone can hear me clearly and the calls are clear. I highly recommend. My only suggestion is MAKE SOME PINK ONES! hahaha no seriously, get them you wont be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LanaJ, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! We hear you and we appreciate your suggestion on the color variant that you'd like and this will be directed to the appropriate department as a suggestion/recommendation. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US