Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
One of the best ones headphones in the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great controls, nice design compact to the the head, the ear cups are a bit bulky thou… The sound, bass and noice cancellation are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user940515, Amazing! We're glad that you like the controls, compact design, sound, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Pretty Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely some good pair of headphones, love the bass and sound when listening to music. 100% would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alex,
Nice! It's nice to hear that you are loving the bass and sound quality of our WH1000XM5. Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Awesome headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great headphones. They sound great and are comfortable to wear for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jgoetz, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Overall a good buy and worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: It's worth the money for Over-the-Ear headphones. They have nice sound quality, user-friendly intuitive touch controls, comfortable ear cushions, and fashionable colors. They do have good-quality noise cancellation and fast charging. The headphone case is adorable. Cons: Ear plugs do not rotate. Headphones are not foldable like Beats. Airpods Pro 2nd generation seems to have a better noise-cancellation in my opinion, but those are in-ear headphones. Still, I would recommend this for an Over-the-Ear Headphones category. Overall it's 4.5/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PrachiP, We're glad that you like the sound, noise canceling function and features. The WH1000XM5 headphones' hinges smoothly rotate inwards to match their unique case shape. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Yes!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best headphones out. lightweight. sleek.& high quality. I had the apple air pods and these literally blow them out the water
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, CartierCaris! We're glad that you are enjoying your new XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Unparalleled Sound Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unparalleled sound quality, comfortable, and stylish. The noise cancellation is top notch and makes these perfect for traveling and/or focusing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuttK,
Amazing! We're thrilled that you like the sound quality, comfort, design, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good headphones, needs more instructions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered these headphones online. They were meant to come in the next day but there was a small mistake and the headphones didn't come until the next working day. Other than that, the headphones themselves work great. I have three dogs that love to bark and these drown them out very well. I wish they came with more detailed instructions as I had to look up how to use them properly. If you had any of the prior headphones in these series they work the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazFraz, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
AWESOME
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality, battery life, overall 5 star. only downside is that they don’t fold :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathaniel, Thanks for the positive review! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Bass, Comfort
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones work so well, theyre so comfortable and the bass is amazing would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user200805, Fantastic! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Out of this world
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are amazing, lightweight but heavy on sound and noice cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freddy, Great! We're glad that you like the light-weight design, sound, and noise canceling. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Super lightweight!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So lightweight and comfortable on the ears. The color is more cream than silver, but still looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reyna, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Pricey but worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and they aren’t too big and heavy. Sound quality is better than expected. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaredB, Awesome! We're glad that you are enjoying the audio quality and noise canceling of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Top of the line comfort and design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, charges fairly fast, and it weighs just enough to have a premium feel to it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rizvi14, Fantastic! We're glad you like the comfortable fit, quick charging, lightweight design, and premium quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Quite a gem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM5: Excellent noise cancellation, superb sound quality, and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, Great! We're glad that your investment is worth it and you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great all around. Better options for bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and great sound. Certain sounds can slip through if they’re high pitched enough but I don’t believe that’s the fault of the headphones. Lacking in bass which I’ve heard the xm4 is better for but every other sound is amazing. App is very easy to use and equalizer helps fine tune for personal sound preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user790432, Awesome! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these, sound quality is excellent, no noticeable delay when watching YouTube, Netflix, and Hulu. TV shows like Breaking Bad feel way more immersive. ANC is acceptable, only complaint with it is that I wish it would do a better job cancelling out higher pitched noises. Overall, these headphones are great and I have had no problems with them so far. 9/10- one point taken off for ANC quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENNNNNNNN, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Comfort, Sound quality
Worth the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line in comfortable noise-cancelling headphones. 3D sound is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RYAN, Thank you for giving the WH1000XM5 a perfect rating! We're so pleased to hear you like the comfortable fit, 360 reality audio, and top of the line noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound! If you enjoy instrumental music this is the best! Very light weight as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SmNihal, Amazing! You've made an excellent choice! We are truly happy to hear you are very satisfied purchase and you're having an enjoyable listening experience with these headphones. Good to know you like the excellent audio and lightweight design that are also noteworthy.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Just get em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You want some honesty. Im at a beach right now. Just had one of the best freestyles in a while. This is such an immersive experience. You connect so much better with music . I feel like these are a tool for me to sharpen my skills and also have a deeper appreciation of music. Should have gotten these sooner. They are well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user275660, Thanks for sharing your experience. We are glad that you are having a great time using your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend, the battery life it unmatched. They block out background voices while on a call. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaD,
Thanks for this fantastic review!
We're thrilled to hear you highly recommend the WH-1000XM4 headphones. It's great to know you're experiencing the unmatched battery life and that they effectively block out background voices while on a call. We really appreciate that you've taken the time to share such a positive feedback and strong recommendation!
Thanks for choosing Sony!
Sincerely,
Jenn.