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Customer Ratings & Reviews

$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6398 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 6,398 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched headphones before making this purchase. This specific set of headphones had very good reviews from several sources. I’ve had them for several weeks and have not been disappointed. The sound quality is great and they are comfortable to wear. I appreciate the noise canceling feature and was surprised by how well it works. The battery life is also great. Lastly, the touch sensitivity for changing the volume, etc, was very easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bespoke,

      We’re so glad to hear your research paid off and that your Sony WH-1000XM5 headphones are living up to expectations! It’s great that you’re enjoying the sound quality, comfort, and impressive noise canceling. Enjoy every moment of your listening experience!

      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Portability

    Rated 4 out of 5 stars

    Can't be beat for sound quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second pair, I screwed up my WH1000MX3 and somehow got an electrical buzz in one speaker - it they went. On to the WH1000MX5's first differences, the pads aren't as "thick" so these are our sit "closer" to your head. Second they don't fold like the MX3' did. But these connect to two devices, fit well enough for longer use, handle Ultra high and spatial Music Quality 360° services exceptionally well; Have great noise canceling and new, better mic position, pickup and clarity. The quality is there and while I prefer Van Halen and Rock music, I'm sure today's sampling / autotune crowd will be happy with them too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Medicfl1,

      Thank you for taking the time to share your thoughts on the WH1000XM5! We're thrilled to hear that you appreciate the exceptional sound quality and impressive noise canceling feature.

      We understand that the design differences, such as the thinner ear pads and the non-foldable structure, may take some getting used to. However, we're glad to know that the headphones fit comfortably for extended listening sessions and perform remarkably well with high-resolution and spatial audio.

      It's wonderful to hear that you enjoy your music, whether it's Van Halen or today's top hits. Your feedback is invaluable to us and helps us continue to improve our products. Thank you so much for your purchase and for trusting Sony!

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    The best noise canceling headphones money can buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the XM3, and I've had the XM4, and these by far outshine every single one of them. I actually sold my Bose headphones, which were my second backup versions for traveling, in order to get these, and don't regret it a bit. These completely are the most comfortable and lightweight headphones I've had, I wore them for 6 to 8 hours while traveling in planes, with phenomenal battery life, fantastic sound, and completely solid connectability. The app allows you to seamlessly connect to either two devices, which unfortunately makes you lose LDAC, but otherwise works perfectly. If this is important to you. The noise canceling is absolutely out of this world, you are truly in a world of your own. Are they expensive? Yes, but they are without a doubt the best noise canceling headphones you can buy. I've tried multiple different versions, from Bose, and Sony, these are by far the best ones I've ever had, and definitely will be sticking with them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Livinitwarrior,

      You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you like the comfort, battery life, sound quality, weight, and connectivity of the headphones. We also appreciate your review about the LDAC function.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to use the apple airmax pros until mine started having some glitches after a few years. I decided to give these a try and are overall pretty well. The overall sound and noise cancellation work very good and these are a lot more comfortable on me than the apple headphones. However, the volume adjusting i am not a fan of. The apple headphones just had buttons like they do on iPhones but for these you have to adjust volume which sometimes works and sometimes it ends up doing something else like rewinding a song, or skipping the song.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, GiselleF!

      We are so glad to hear your WH-1000XM5 is delivering the comfort and noise cancellation you were looking for!

      We truly appreciate your feedback regarding the touch controls. We’re always looking for ways to improve the user experience, and your comments help us do exactly that. We completely understand that there’s a bit of a learning curve when moving from physical buttons to touch gestures—but we have no doubt that once you get the hang of it, you’re going to fall in love with how seamless it feels!

      Thank you for making the switch and for being part of the Sony family!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Perfect for the office or for home.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed using these headphones and they've been a lifesaver at work. With an open office floor plan good noise cancelling headphones are a must. They sit comfortably over my ears and don't hurt even after hours of use, they're also not too heavy like the old 3's. The mic is good, almost too good at times. I have to be good about my muting or it'll pickup other people talking in my row. Great for music and movies as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QuillanR. We're really happy to hear about your comment on our WH1000XM5 headphones!. As matter of fact our company was really looking for that comfy feeling while you're wearing them, noise cancelling is one of our top notch factors for this specific model too. We hope you keep having this great feeling and satisfaction from the headphones!. Thanks for choosing Sony. -Milton Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality, especially with the noise cancellation. A huge plus I would like to add is how long the battery last on the headphones, I even ran a 10k in them and the battery barely went down

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI KATHRYNC,

      We're thrilled to hear you're loving the sound quality and powerful noise cancelation on your WH-1000XM5 headphones! It's awesome that the battery life held up perfectly during your 10k run! We truly appreciate you sharing your experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony products are superior

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have owned so far. Have used Bose previous to these. Comparable, but the quality on the sound is notably better with these when listening closely. The battery life is also exceptional; I rarely have to think of charging it, & when I do it charges rapidly! The case is built well although slightly large considering the over ear style. Would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewR, We are thrilled to hear that your new Sony wireless noise canceling headphones are the best headphones you have owned. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Great headphone, one year warranty is not good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for a year and a half now. I do use them bass heavy but have a slight ting in the left driver. Warranty is out, and at the price of repair I will not be doing that. I take the best possible care of these considering it is the most expensive headphone I have ever purchased. Kind of disappointed on the fact considering the price of these. They are my favorite headphones though, I’ve tried many Bose and others. These have a warm sound and can have heavy bass when using the EQ settings. The ability for the NC to adjust based on your actions is fantastic, multipoint is great. They are a little big on me, I use the fully enclosed and they hurt the top of my head after a while. Also could clamp a little harder but this is different for everyone’s head. These are the best you can buy in this range but with a one year warranty I will not be buying more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Devo,

      Thank you for the review and we're glad to hear that you like the noise canceling and sound quality of the Sony headphones. Your feedback is greatly appreciated. The longer you wear headphones, the more your ears may hurt. We recommend to limit your headphone usage. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pair recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone, Anc is great on these headphone. Would be better if priced around 180 max. I would buy again recommend for quality and sound. Apps works great with them. The case is great too. They look authentic and fot well over ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, EricR!

      We are absolutely thrilled to hear that you are loving the top-notch ANC, great sound quality, and comfortable over-ear fit of your WH-1000XM5! It is awesome to know that our Sony Headphones Connect app and the premium carrying case are adding to your great experience. We truly appreciate your feedback regarding the pricing as well.

      Enjoy the music and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great overears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation. They pair well with Apple devices and android/PC which is ultimately why I got them, bc this one chick in my office is so incredibly loud when she’s on virtual meetings. I can still hear her, but it’s not as distracting. I do like how they are very light and comfortable. The sound and noise cancellation is comparable to the AirMax pros that my husband owns. These are much lighter. Downside is the case is rather bulky, but the AirMax pros only come with a bra-like case, LOL, and they are quite heavier. I do with the case was more hardshell. Right now the case is a canvas covered cardboard like material. If you need compact for frequent travel go with the Beats overear, otherwise, you can’t really beat these. Battery seems to last forever in between maybe an hour of listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HollyV, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort
    Cons mentioned:
    Portability

    Rated 5 out of 5 stars

    Two year vedict

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing these and having used the XM4s, I found that the XM5’s fit and shape have significant benefits for me personally. My only personal issue is the inability to fold the headphones, which is a minor inconvenience at this point, but I was still a bit disappointed that this feature was removed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andy,

      We are immensely pleased to hear that you are enjoying the fit and shape of your new WH-1000XM5 headphones, especially as a previous user of the XM4 model. We appreciate your honest feedback regarding the non-folding design; we understand how that change can be an adjustment, and your input is invaluable as we continue to refine our products.

      Thank you for choosing Sony and for being such a loyal member of the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    WH1000XM5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. First time trying out an ANC headphone and the price is amazing. Headphones are very comfortable, comes with an app that you can customize to your liking

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi beefti!
      We are really happy to hear that your first experience with ANC headphones is going so well and that you find the WH-1000XM5 both comfortable and a great value.

      These headphones feature industry leading noise cancellation and a lightweight design with soft cushions for all day wear. They also have a long battery life and smart touch controls that let you manage your music and calls with a simple tap on the earcup.

      We are so happy to have you as part of the Sony family!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    You won't regret buying these headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thoroughly impressed with these headphones. The bass in music is top notch without muddying the sound. Paired with the app you unlock it's true potential. I'm more of a wired headphones guy but I find myself using Bluetooth more often than wired. Sony has Bluetooth all figured out with their LDAC codecs. I'll quickly add the ANC is bonkers. You can tune anything out .I could go on and on about how great they sound but I can't skip over the build quality. Smoothe as butter adjustments and functionality not to mention THE most comfortable over ears I've ever used. The ear cups are like clouds and if you're like me and have issues with your ears getting too hot wearing over ears mine do perfectly fine in these after 8 hour workday. Which brings me to battery life. I can use them all day Monday thru Thursday at work with a single charge and quickly charge them after getting home and finish out the week and weekend as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerryP, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Stellar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive, but after a month of use I absolutely love these headphones. The noise canceling works great, the sounds is fantastic, they are comfortable to wear for hours and the battery life is long. I didn't own a pair of xm4 so I don't have a comparison but these are well worth the money thus far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanB, Amazing! We're glad that you like the sound quality, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF-1000XM5 earbuds offer exceptional noise-cancellation, with industry-leading performance that effectively blocks out external sounds. They deliver impressive sound quality with deep bass and clear highs, thanks to the custom V1 processor. The design is comfortable and secure, and the battery life is strong, providing up to 8 hours of playback with noise-cancelling on. The touch controls are intuitive, though some may find the initial setup slightly complex. Overall, these earbuds are a top choice for those seeking premium sound and noise-cancellation features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherzadA,
      Many thanks for the 5-star rating! We're thrilled to hear your enjoyable experience with the superb sound quality, features, and overall performance of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones, great quality.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did I wait so long to get some over the ear headphones?! These are incredible! Great ANC, amazing sound quality over Bluetooth and 3.5mm, and very comfortable. I use them for music, planes, and games and TV when my wife is sleeping. Controls are intuitive and easy to use. The control app also allows you to choose a custom equalizer similar to choosing an eyeglass prescription (better 1 or 2?) which gives the best sound to your ears. Add to all this, the battery lasts forever. I have used these for easily 10-15 hours and only used 30% battery with ANC on full time. These are not cheap but they are certainly worth it if you want great quality. The only downside is the lack of any waterproofing (the instructions even warn against sweating. But I would still give 5 stars as these are not meant for heavy outdoor/exercise use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlueAboutBluetooth,

      Awesome! You've made a great choice! We are extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, industry-leading noise canceling function, ease of use, customizable settings through the Sony Headphones Connect app, and long-lasting battery life of the WH-1000XM5. We truly appreciate your feedback with the waterproofing.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Ear-Hugging Magic! - 5 Stars

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony WH1000XM5 headphones from Best Buy are like a fairytale for my ears! Noise-canceling? It's like an instant peaceful island getaway - even at family gatherings! Comfort? It's like two fluffy clouds hugging my ears during Netflix marathons. Touch controls? I feel like a DJ at a silent disco, swiping to adjust volume. Battery life? Endless! I haven't charged them in a month. Are they secretly aliens? Sound quality? It's so good; I can hear music notes high-fiving in my brain. Plus, they're cat-ignoring magic! My cat knocked things off shelves, but I was too busy jamming out! :') In short, Sony WH1000XM5 headphones are audio paradise. I'm a noise-canceling, music-loving superhero now! P.S. If you see me dancing in the street, blame these magical headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, AnaH! We're glad that you are happy with your new Sony XM5 Wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones for being on the Spectrum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because I wanted to upgrade from Audio Technica ATX-M50's. These are admittedly a pretty huge upgrade from the ATX's, however I think they are the best in their price range, especially giving you superior sound quality without getting close to $1000 like its competitors. Everything is very easy to use, phone calls are perfect, bass and audio quality for everything from heavy rap to hard rock to lullaby music is amazing. I am on the autism spectrum and hate flying for many reasons, these made my last 3 hour flight a piece of cake. Lastly, they're very comfortable, even when wearing for several hours. Genuinely, these are a lifesaver for anyone with any kind of sensory issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alex,
      What a nice upgrade! You made the right decision in getting our WH1000XM5. We are very happy that you are pleased with the audio quality and performance of your new XM5. You can listen to your favorite music for long hours, thanks to the comfortable design of the ear cup. And most of all, we are delighted to hear that it helped you with your travel. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 4 out of 5 stars

    Pretty Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones and there are only a few small things (nothing that have to do with how they sound) that make the difference between 4 and 5 stars for me. Get all the good stuff out of the way: they sound positively amazing, one of the best in their class (these and AirPods Max are pretty much equal to me in sound quality). They have the absolute BEST noise cancelling I have tried. They're very light and comfortable, and the battery life is great. They paired no problem with whatever Bluetooth devices I had handy. Here's why they're 4 and not 5 for me: - They slide on my head. I know this is very different depending on a lot of factors, but I have the adjust them pretty regularly when I'm wearing them. Your mileage may vary. - They don't fold flat for travel - For some reason on two PC's in my house they sounded terrible when paired via Bluetooth. On other PC's and every other device I tried (including a Steam Deck), they sounded fine. No idea what is happening there. Overall a very worthy option if you're in the market for premium noise cancelling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WhiplashPants,

      We're truly happy to hear you're overall satisfied with your purchase and you like most of the features, especially the great battery life, excellent audio and noise cancellation, and they are very comfortable to wear. Unfortunately, they don't fold as they do in the XM4. We're also sorry to know that they slide in your head. Try adjusting the headband and the earpads properly. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

      Sound quality when listening to music from a computer through your headphones may be poor (e.g., difficult to hear the singer’s voice, etc.) for the first few seconds after the Bluetooth connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction.
      If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection (this should increase the sound quality through your headphones). As for the operations on your computer, refer to the operating instructions supplied with the computer.

      If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent sounding noise cancellation heaphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I review this I have to say I am not an audiophile so this is more of a layman's review. I bought these headphones after watching numerous reviews from YouTube. To me, they sound great out of the box but if you download the app, you can customize the sound to how you like. I'm sure there will be other reviews with how these noise cancel on a technical level but for me, my lawn company comes around at least twice a week with their loud leaf blowers, weed whackers, lawn mowers and such. With these on, I hear very minimal of that noise. They are comfortable for long periods of use (over 2 hours for me) and they aren't too heavy on the head. There's several convenience features like holding your hand over the right ear to soften the sound so you can hear other people or you can just start talking and it will do the same and stop your music (although these are neat features I think most people might find it rude if you talk to them without taking off your headphones). All in all I am very happy with the money spent on these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi z0mghenry Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US