Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Noise canceling head phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and work great. What more can i say? .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG, Excellent choice! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Worth every penny!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. The battery life is a game changer!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user755205, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Love em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love them they fit just fine very comfortable. i love everything about them personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wheels12 Great! We're glad that the headphones fit comfortably. We're also happy to hear that you love everything about these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best of Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones with sound and quality, also see difference from previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prasanth, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
I was expecting more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t take me wrong, they sound amazing, no problems, I was expecting more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user625461, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its just too comfy, noise cancellation is a lifesaver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yousufmehmood, We're glad that you are enjoying the noise canceling function and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Drown out unwanted noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and noise cancelation is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewB, Great! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, been using Sonys for years. I wish they had a better IP rating but otherwise everything else about these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, Thank you very much for the five-star rating! We are delighted to know that you are enjoying your Sony XM5 headphones. Thank you for choosing Sony! Enjoy! -Maria
I am very sad!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were exactly what I needed for work. The ANC was spot on and my calls were clear BUT these headphones were so lightweight that when I tilted my head up or down, they would fall forward or backward. The ear cuffs were extremely loose which caused them to make a squeaking noise against my ear every time they moved. Small head problems I guess. I am off to try the Momentum 4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krys, While we are glad to hear that you are happy with the sound quality and noise canceling of your new headphones, we are sorry to hear that you are experiencing difficulties with the WH-1000XM5. We'd love to help out and make this a better experience for you. In the meantime, please check our help guide link on wearing the headset. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound qualityCons mentioned:Portability
not worth the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought these headphones the other day to try something different other than beats. the sound is good but i really dislike how everytime a plane, a car or train passes by the music pauses, the headphones are not foldable, so you cant put it away as easily & the noise cancellation sucks. i can still hear outside noise... for something to be this expensive, you'd expect the quality to be better. i dont think its worth the price and i rather go back to beats honestly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Camila, while we're glad that you like the sound, we are sorry if the features did not meet your expectations and these don't fold. Your feedback is extremely important to us and is very much appreciated.
The Quick Attention Mode might be activated. This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc.
If you still hear outside noise, the effect of noise canceling may not be sufficient. In this case, we recommend following the steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Good sound and comfort, ANC is just ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these and update my sony 1000xm2 which I've had for 5 years and are still working pretty well. The headphones are comfortable and the sound quality is good, however I'm dissapointed that the noise canceling isn't as strong as the sony 1000xm2. Noise canceling is a core reason I bought these so I'll return unless Sony can push an update to fix the ANC
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, While we're glad that you like the sound quality and comfortable to wear, we regret the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
You have the ability to fully control the noise canceling and ambient noise feature within the Sony Headphones Connect App. Please ensure you have it downloaded from the App Store. In addition, you may also follow the steps below if the noise canceling effect is not sufficient:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Better than the XM4, but with annoying hiccups.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are better than the XM4 that I owned, but they happen to have 2 issues that I find annoying. 1) The ANC will turn off by itself and turn back on. 2) It will just turn off by themselves with a small pop sound. Nothing is broken, I just use that pop sound to know if what Im listening to is buffering or the headphones just need to be turned back on. Both issues rarely happen, at least once a month.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fred,
Thank you for choosing Sony!
We sincerely apologize for any inconvenience you may be experiencing with ANC and power issues related to the WH1000XM5. To assist you, we recommend following the steps outlined below.
To prevent the Active Noise Cancellation (ANC) feature from turning off momentarily, please ensure that both Noise Cancelling and Adaptive Sound Control are enabled. For more information, refer to this link: https://www.sony.com/electronics/support/articles/00229328
If your device is shutting off unexpectedly, you might want to disable the Automatic Power Off setting. You can accomplish this through the Sony | Sound Connect app by navigating to System → Automatic Power Off, and then selecting "Do not turn off."
If you require assistance with any steps, we invite you to contact Sony Support for tailored help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
BLIND BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.theyre just amazing, no other words needed. AMAZING!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BetterCallMerks, Awesome! We are glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. They are a huge upgrade from my old ones and with a good deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user780267, Congratulations on your huge upgrade! We're glad to hear that you find your Sony XM5 headphones excellent. Thank you for choosing Sony! Enjoy! -Maria
Competitive headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This really a good alternate to other very expensive headphones out there. Sony really step up in the market of Noise Cancelling features and I think it is much better than the other well known brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArielF, Thank you so much for choosing Sony! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Cons mentioned:Connectivity
Randomly disconnects & reconnects to Bluetooth.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I won't speak to the aesthetics, battery life, sound quality, etc. Nor will I compare them to Bose. What I will speak to is this: I use the headset to listen to music or take & place telephone calls on my iPhone 11. I also use it with Zoom & Teams meetings. Sadly, the headset will randomly play the chime and disconnect from bluetooth, then play a new chime and reconnect to my source anywhere from 10 seconds to 2 minutes later. Sony has suggested that my headset's charge is low, or the charge on my iPhone's battery is low. Nope. Or that I my headset is too far from my iPhone source. Nope. The iPhone is in my pocket or in my hand or on my desk, less than 3 feet from the headset. Sony has suggested i make sure that my headset's firmware is current. It is. Or that my iOS version is up to date. It is. Or that my Sony headphones iOS app is not current. Hogwash.I have the same issue when I use my Sony with my MacBook Pro. I will add that I have an old Bose QC35 headset and it NEVER, EVER does this! NOT ONCE. I actually did not use my Sony headset for the first 2 weeks that I owned it, and sadly I discovered this deal-killing problem after the time window to return these to Best Buy. My recommendation: DO NOT buy this product!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyS, we are sorry to hear that your headphones randomly disconnect and reconnect to your phone or macbook. This is definitely not the experience we'd like you to have. We also appreciate you checking the software version of your headphones and source device.
In addition, have you already tried resetting or initializing the headphones? If not yet, we also recommend trying that step.
Connect the headset to an AC outlet.
Press the power button and the NC/AMB button simultaneously.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not worth the price tag unless you've got money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These seemed great in the store but when I brought them home they didn't live up to their price tag. First of all, the noise cancelling feature isn't all that great. I could still hear my neighborhood train go by when my music was at a decent level, and my neighbor sawing next door. When I do the dishes I can hear that noise. It lessons with the ANC on versus off, but for over $400 I don't want to hear ANY outside noise. I am petite and these feel big on my head. Laying down with them on feels awkward. Music sounded fantastic in the store but not as good at home. I had a few experiences of the Bluetooth cutting out when listening to music on my phone and nothing is more annoying than that. Not sure why that would be. Lastly, after about an hour of use, my ears are super sweaty where their cushions are. In the end, these didn't feel or sound like their pricetag and I will be returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SJM23, We're sorry to hear this. This is definitely not the experience we'd like you to have.We'd love to help troubleshoot your problem and turn this into a better experience. First, please ensure the software is updated. You can check and verify the software using the headphones Connect app. To troubleshoot noise canceling effect, please follow the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We' appreciate all of your feedback as it help us improves our products. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
The best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 headphones and loved them. I bought Bose to try something new but returned them for these. My favorite. Noise canceling is the best, in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user156365, Great! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Great headphones but pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Noise cancelling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeConsumer, Thank you for the positive review! We're very happy to hear that the noise canceling works really well. Thanks for choosing Sony! -Sam
BEST purchase this year!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! I literally wear it every day and it is worth every penny! It gives me more energy when I work out at the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi james, We're glad that you are enjoying your WH1000XM5. We appreciate your feedback and thank you so much for choosing Sony. Erin