Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Great product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of sound on these is astounding as well as its battery life. You practically dont notice them when theyre on your head either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoseC,
Thank you for choosing Sony!
We’re excited to hear that the WH1000XM5 headphones are delivering astounding sound quality and impressive battery life. It’s wonderful to know they are so comfortable that you barely notice them while wearing. Your feedback truly encourages us to continue creating products that enhance your listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Best ANC headphones from Sony yet
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality and feel. The headphones are extremely lightweight, and the noise cancelling is best of its class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeshavB,
Thank you for the wonderful feedback! We're glad you're enjoying the lightweight design and industry-leading noise cancellation of the WH-1000XM5.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones by far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, sound quality is great, and easy to connect to Bluetooth. Battery life is also excellent. Love these headphones!! Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ABPO!
We are absolutely thrilled to hear how much you love your WH-1000XM5 headphones! It’s wonderful to know that we hit the mark on comfort, and that you are enjoying the great sound quality, easy Bluetooth connectivity, and excellent battery life.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
#1 choice in headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal sound quality and super comfortable, noise cancellation is also the best I’ve ever felt in any headphones. Only downside is a weaker bass, but this can be slightly enhanced with settings in the Song sound app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris,
It brings us great satisfaction to hear that you are finding the sound quality phenomenal and the noise cancellation to be the best you’ve ever experienced. We take great pride in creating that quiet studio feel, and it’s wonderful to know the WH-1000XM5 is delivering that for you.
We are also glad you discovered the Sony | Sound Connect app to help tailor the audio to your liking. For even more impact, we recommend experimenting with the Clear Bass slider within the Equalizer settings, which allows you to boost those low-end frequencies significantly without distorting the mids or highs.
Thank you for choosing Sony and for being a part of our audio family.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort
Ear comfort!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back in school and taking long walks listening to lectures, on my computer for hours a day. Wanted to try some over the head earphones for ear comfort. Love these! Super long battery life, noise cancelling. I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverieK,
We are elated to hear that your WH-1000XM5 headphones are making such a positive impact on your studies and your daily walks. It is wonderful that you are enjoying the industry-leading noise cancellation and long-lasting battery life, especially during those marathon sessions at your computer. We are thrilled to provide the comfort you were looking for to help you stay focused on your lectures.
Thank you for trusting Sony to be your companion through your academic journey.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Very good, very expensive wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you can stomach the price, they sound great and the wireless connection is quite good. (Not AS convenient as other headphones; if you use the LDAC codec you can't use multipoint connections.) They sound just a bit cleaner than the XM4 but lose some of the bass punch. I prefer my Shure Aonic 50s for listening to music, but these are still great. The carrying case is also notably bulkier than the XM4s, as these don't fold in on themselves. They look fairly cool, and are pretty comfortable for hours on end, but - especially since it has touch controls - the black finish collects fingerprint oil very fast (seems the silver has a different texture/feel and doesn't have that problem). Fast charging, good battery life, decently low latency despite not being Apt-X-LL. They do actually perform great as headphones for phone calls, vastly better than others I've tried. No one has yet said anything negative about the call quality. The carrying case is bulkier than the XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rufusshatmunk, We're glad that you are happy with the WH-1000XM5 Wireless Noise Canceling Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Sound quality
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel quite a bit and I needed something that could give me quality sound and block out engine noise and crying babies on my flights. Love the quality, the feel, the long battery life, the sound and the noise cancelling ability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lmyers5165,
It’s a true pleasure to hear that the WH-1000XM5 has become your ultimate travel companion for those long flights.
We specifically engineered our Integrated Processor V1 and HD Noise Canceling Processor QN1 to handle tricky ambient sounds like engine roar and high-frequency noise, ensuring your personal space stays quiet. It’s wonderful to know that the lightweight feel and long battery life are keeping you comfortable and powered up throughout your journeys. We are glad that the sound quality and noise-canceling performance are delivering the premium experience you needed for your travels.
Thank you for trusting Sony to be your companion on the go.
Regards,
Dominick
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
ANOTHER BANGER BY SONY
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I loved my 1000XM3s. They were my daily driver headphones for over 2 years. When they finally died on me, I decided to try the Apple AirPods Max. Wow what a mistake that was. They were bulky, heavy, and did not sound nearly as good as I would have hoped for their cost. I returned the AirPods for these Sonys, which were on sale for about half the price of the AirPods. These sound SO MUCH more premium and are infinitely more comfortable. I wish these would fold up a little smaller, but I have no real complaints about them. I love that I can use these as Bluetooth or with an INCLUDED aux cable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
Congratulations! You've made an excellent decision by upgrading to the WH-1000XM5. We're thrilled to hear about your satisfaction with its amazing sound quality, very comfortable fit, and superb performance compared to another headphones' brand. Thank you so much for the love and for choosing the best brand, Sony!
- Romeo
- Pros mentioned:Bass, Battery life, Sound quality
Impressive noise canceling, great sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first high end headphones, and I am already impressed by the sound it delivers while listening to music or watching movies. Since I have several Apple products, I was initially considering the AirPods Max, but it didn’t justify the price difference with these Sony headphones. I can’t compare both since there was no AirPods Max on display at the Best Buy store. Noise canceling is top notch on these Sony XM5 headphones, just used it on a 16-hr flight and I could barely hear any aircraft noise while watching For All Mankind episodes on my iPhone. Bass are good but not too much, dialogues are clear. Battery is very good, after watching 4 episodes and listening music for couple hours, I still had around 80% battery left. I also used the headphones for work with Teams on a Windows laptop. Easily paired with the laptop, and can be switched between laptop and iPhone without any problem. I have also been told my voice is very clear when I talk on Teams meeting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julien, Amazing! We're glad that you are enjoying the sound quality, noise canceling, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are quite impressive for at a inexpensive price. The sound quality with noise cancelation adds to its great functionality. The material, weight, adjustable fit, battery life, and user-friendly interface connection are additional great features as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeLee, Great! We're glad that you are enjoying the sound quality, noise canceling function. user-friendly interface connection, materials, weight, adjustable fit, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound qualityCons mentioned:Portability
Sony does it again
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After investing in the XM4's, i saw this model and all of its improvements. Sturdy build, comfortable ear cups, and long battery life with great sound. My only cripe would be that it doesnt fold, so the case is a bit big, but well worth the sacrifice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
That's great to hear! It sounds like you're really enjoying the improved features of the WH-1000XM5 headphones. We understand that the non-folding design might take some getting used to, but we're glad you find the trade-off worthwhile for the enhanced build quality, comfort, and performance. We appreciate you sharing your experience!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
"The Bomb!"
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are, as the young people say, "the bomb!" They're uber comfortable, the sound is awesome, and the price, while a little more than I wanted to spend, is justified when compared with some others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrotherMinister,
Thank you for choosing Sony!
We're honored to hear that you enjoy the comfort and sound quality of the WH1000XM5 headphones. Your appreciation means a lot to us, especially knowing the value you see in the product despite the price. We hope they continue to enhance your listening experience every day.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Can't stop wearing them!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh my.... These are the best pair of wireless headphones I've owned. I was daily driving the wf-1000xm4 ear buds. But my ears get fatigued pretty easily. I decided I would get a pair of headphones to switch it up. Since I liked the features that came with the Sony xm4 ear buds, I thought I'd give the WH-1000xm5 a try. I've only had it for less than a week but I have become obsessed with them to the point where I spend most of my day wearing them. Sound quality is pretty nice, The ANC works nicely, The touch features are pretty cool, and The battery lasts ridiculously long. So as far as cons go, I can say that The touch feature can get annoying if you're just adjusting the headset. It doesn't annoy me too much but if it did the touch feature can always be turned off with the app. Other issues I have are software related, which are not deal breakers when considering the overwhelming positives.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peej, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Battery life, Comfort
Sounds great!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The battery life is excellent and they sound amazing! The bass really rattles the brain and keeps external noise at bay. The headset is adjustable and is comfortable. I recommend these for audiophiles!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunB, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Sound quality is great - Design is very sleek - Case has a premium feel to it Cons: - Does not fold - Takes up so much space in your purse when traveling Personal take: Overall, it is a great product. The cons don’t bother me that much since I use it mostly at home. Whenever I bring it with me outside, it doesn’t leave my head. So, it not folding and taking up space isn’t an issue for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user722911,
We are so glad the WH-1000XM5 is delivering that bar-none sound quality and comfort you were looking for! It's great to hear that even though they don't fold, the sleek design and premium case are working well for your lifestyle, especially on those long flights.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Great set of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable headphones - I have glasses and I cannot have the headphones too tight. These stay on nicely and don't feel like they will damage my glasses. sound quality - is excellent. I've got a music service that these headphones can take advantage of for better sound. battery life - haven't really tested this. Although they have lasted all day while I travel. style - i like the simplistic design on the headphones and the color does stand out a bit, but i don't want to forget it anywhere so I need it to be different. wireless - Bluetooth is really good on these cans. I love being able to walk around the house and not worry about dropouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghjk, this is great! We're pleased to hear that you like the sound, battery life, style, connectivity, and comfort. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
they’re good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really nice, i can’t compare them to others bc i usually have airpods. I would say the noise cancellation is high quality, and they are also comfortable, i do feel a bit of a headache if i leave them on for too long bc they are a little heavy. Recently it has been turning off my sound cancelling which was really annoying but it’s a click of a button to fix and maybe i have something in the settings that makes it do that. I’d recommend them but only if ur willing to spend the hefty $400+tax price. The sound is amazing, and you can get the app which allows you to change how you hear the music, more bass etc.. but listening to the 4’s in store they sound similar, the 5’s are just a bit crisper and i like the look of them more. Also I have charged them once in like mid sept (posting 10/6) and the battery is amazing i think i’m at 40%. the case is a little bulky but i don’t mind bc it still fits in my bag
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
TOP NOTCH HEADPHONES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great headphones! The WH-1000XM5 have quite the exceptional sound quality. It’s as if I’m in the very room whatever I’m listening to is recorded. It has an easy set up and the look and feel of the headphones are top notch. They are comfortable and fit snuggly in your ears. The application it comes with helps you set up the headphones to you deep off and unique needs. Battery life is outstanding , I use it most of the day and only need to charge it once or twice a week. Recommending the headphones is a no-brainer. If your looking for quality headphones that will last your for years, then this is your choice. It’s a must!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierP,
You made the right choice! We're glad that you like the sound quality, design, comfort, fit, battery life, Sony Headphones Connect app, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Volume
Great Product! Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Sound quality and noise cancelling features are great. Sits comfortably on the ears. Keeps charge for a while. I do wish they were a little louder though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaP, this is nice! We're also glad that you love the sound, comfort, battery life, and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones i every had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound 8/10 comfort 10/10 battery life 10/10 noise counseling 9.5/10 EQ an app features 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ears,
We’re thrilled to see your high ratings for the WH-1000XM5! It’s great to know you’re enjoying the comfort, battery life, and app features.
Thanks for choosing Sony.
Best regards,
Eliab