Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and sound good. Noise cancelling is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachE!
Thank you for sharing your experience with the WH-1000XM5 headphones. We are thrilled to hear that their lightweight design and excellent noise cancellation have enhanced your listening experience!
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound qualityCons mentioned:Price
Very Comfortable, Super Good Sound Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I've been wanting a pair of these for years. They have a great battery life, block out sound really well and are great for gaming, listening to music and even making music as well. The only thing thats a bit steep is the price point, but if they're on sale def buy a pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peyton, Amazing! We're thrilled to hear that you like the battery life, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable, good weight, excellent sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwinG, thanks for sharing your wonderful experience! We're immensely pleased to hear that you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
God loves Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best money can buy! Audio is crisp and accurate with plenty of bass, but not over the top. so comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dominic,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the crisp, balanced audio and the exceptional comfort of the WH1000XM5. Your thoughtful comments inspire us to continue delivering products that enhance your listening experience every day. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Sony WH1000XV5 Review - Black
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for a long hual flight or any other "active" activity requiring headphones. Very comfortable, with excellent sound. Very light. Easy to pair. Only reason I didn't give 5 stars is the black color has major fingerprint issues. Feels like the OLD Apple notebooks or the IBM Thinkpads from wayback. Should have bought silver.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HansH, Thank you so much for your honest review. We are glad to hear that you are enjoying your WH1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Missing the noise cancellation slider
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a vast improvement upon the 3rd gen I had, they fit comfortably for my head, but I can see how the new less forgiving band could be less comfortable for others. Love the new touch controls and the minimalist profile altogether. Only thing I miss is the noise cancellation slider in the app. Liked being able to adjust that to a personal preference. The adaptive noise cancellation is fine though. The spatial audio and genral sound quality imporvements make it a worthy sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PepperoniThief, We're glad that you are enjoying you new headphones. We sincerely value feedback from our customers for better improvement in our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Premium sound and comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver excellent sound quality with deep bass and clear audio. They’re comfortable enough for long listening sessions, and the noise cancellation works extremely well, especially in busy environments. They feel premium, perform reliably, and are great for both everyday use and travel. Definitely worth it if you want high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalebW,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are providing you with excellent sound quality, comfort, and effective noise cancellation. It’s rewarding to know they enhance your everyday listening and travel experiences with their premium feel and reliable performance.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable with great noise cancelling. Sound was better to me than the Air Pods Max which I bought at the same time and tried. Like how the app gives you the ability to set specific EQ levels. Seems to be a known concern with the hinges breaking, but hope that doesn't happen.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your experience with the WH-1000XM5, JJ34! We’re thrilled to hear you’re enjoying the comfort, the outstanding noise cancellation, and the sound quality—especially compared to your experience with the AirPods Max. It’s also great that you’re making the most of the customizable EQ settings in the app.
We do understand your concern about the hinges and appreciate you raising it. If you ever experience an issue with the hinge or headband, you can contact Encompass for a straightforward repair process that includes the replacement part, labor, and shipping.
Your feedback is extremely valuable and is taken seriously by our teams. If you ever have any issues or further concerns, we’re here to help—please don’t hesitate to reach out to our support team.
Enjoy your music and thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
A travel must-have.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I travel for work sooooo much. I used to travel with my airpod pro's, but they would die so quickly. These literally last forever, they are super comfortable, and they block out a ton of sound. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanisD,
Awesome! We're glad to hear that you love your new Sony headphones. We appreciate the positive feedback regarding the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
outstanding, beautiful headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost, I’m no audiophile. With that said, I do like the headset. The noise canceling is excellent. The sound is nice, clean and enjoyable, as expected from Sony. I notice that sometimes, it feels warm on my ears after prolonged use (less than two hours). I do love the design. Very modern and classy. It’s light, does not make you feel threatened with headache. I did return it though. The price made me think twice. Also I don’t like that I needed to use Sony app to use it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deedee, Thank you for your honest review. While we are glad to hear that you are happy with the noise cancelling and sound quality of the WH-1000XM5, we are sorry to hear that it had to be returned. The Sony Headphones Connect app is not a requirement to use the headphones, if you change the settings of the headphones using the app, it will keep the settings even without the use of the app unless the headphones are initialized back to default settings. We hope that you consider Sony again in your future purchases. Regards, Carl
- Pros mentioned:Comfort, Sound quality
Finally Great Noise Cancellation on Airplanes
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a very loud and long flight from Texas to Florida woth two misbehaved loud kids in front of me, a screaming crying baby in front and behind me, and my Apple AirPod pro 2’s not doing a great job of cancelling out the noise, I looked into what options there were. These headphones are SOLID. I was on a flight after that experience to Hawaii over the summer and there were plenty of kids on that flight. I forgot kids were around me while watching in flight entertainment and listening to movies. I really love that you can pause the ANC by placing your palm on the right ear cup so you can listen to what’s going on around you or the flight attendant announcements. They were very comfortable on 6 hours of continuous use. One comment is during take off, the loud engines seem to confuse the ANC, but then once you take off ground, it regularizes itself and is good from there on out. They’re pretty pricey, but they’re so worth it. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chigaimaging,
Awesome! We're glad to hear that you found the best noise canceling headphones that perfectly suits your needs and expectations. The WH1000XM5 is definitely one of the best travel headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable with amazing aound quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherS,
We are truly heartened to learn that you are enjoying the premium comfort and amazing sound quality of your WH-1000XM5 headphones! We understand that high-fidelity audio is only half the experience, which is why we meticulously developed the "Soft Fit Leather" and lightweight headband to ensure you can stay immersed in your music for hours without any discomfort.
Beyond the comfort, the Integrated Processor V1 works in harmony with our high-quality drivers to deliver sound that is crisp, clear, and uncompromised. Whether you are listening to a complex orchestral piece or a bass-heavy track, the precision of the audio ensures you hear every nuance exactly as the artist intended.
We really appreciate you being part of the Sony family and recommending us so highly.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the use of these headphones. I was able to pick these up to replace some older Sony headphones and can’t look back. The headphones are comfy and sound awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MontehH!
We are absolutely delighted to hear how much you are loving your new WH-1000XM5 headphones and that they are such a great upgrade from your previous pair! It's rewarding to know that you find them both comfy for extended use and that the sound quality is awesome.
We appreciate your loyalty to Sony and are thrilled we could deliver an experience you "can't look back" from!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Randomly Disconnects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great just like the WH1000XM3 model that I had BUT...the more features that are enable the more likely that the headphones start acting erratic. Sometimes the noise cancellation would stop and you would hear the entire outside world and then it would go back into noise cancellation mode. Sometimes it simply disconnects from your device for no reason at all. I tried to connect to my laptop and phone at the same time and I was able to do so but it didn't switch back to the phone very well. I had to turn bluetooth off of my laptop so that I could keep it exclusively on my iphone and then manually disconnect from the phone, re-enable bluetooth on the laptop, and reconnect on the laptop to use it for meetings through the laptop. Even with bluetooth off on the laptop and the "Connect 2 devices simultaneously" turned off on the headphones, the headphones will randomly disconnect from my phone. No other wireless headphones have done this with my iphone, not even the WH1000XM3 set I had before. Not randomly power down, randomly disconnect. All firmware and apps are up-to-date too. At the 299 (US dollars) price point, I can put up with the connection frustration when having to switch and its random disconnections because the sound quality is awesome. Just frustrating to deal with. iPhone 13 btw.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thanks for sharing such a detailed review and for comparing your experience with the XM3s. We're glad to hear you're enjoying the sound quality, that's something we work had to deliver. At the same time, we apologize for the issues with the connection and unexpected behavior with noise cancellation, especially the inconsistent switching between devices
To address these concerns, even with the latest firmware update, try restarting them. The steps are listed in the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If the issue persists, perform factory reset by following the instructions in the link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We hope the information helps. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, and nice look, and wearing soft, I like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeiChen, we are immensely pleased to hear that you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening wherever you go! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect Headphones on the mid-high end!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, battery is amazing, looks amazing, light and comfy, I like the touch button on the right side. TURN OFF SPEAK TO CHAT (swipe forward on the right cup twice and the place two finger down for a sec or two and it will tell you it's off).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH, Amazing! We're delighted to hear that you like the sound, battery life, and features. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Portability
Not worth $400 plus tax
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret this purchase. So I was tempted to run out and buy the XM5s after viewing all the positive reviews about them on Youtube. I opened the box, removed the case and pulled out the headphones. Here are my pros and cons after using them for a few hours. Pros: 1. Seamless design - less gaps between the earcups, pads and hinges than the XM4s 2. No creaking- Because they don't fold, there's no creaking of the armbands like with the XM4s. 3. Multipoint connection- can connect to 2 devices simultaneously 4. Larger earcups- a little wider and deeper than the earcups on the XM4s 5. Sound quality is more clear, less muffled than the prior XM series. Phone call quality is much better. Cons: 1. ANC is worse than the XM4s. You cannot change the level. Its only on or off. 2. Lacks the 40mm drivers necessary for stronger output like higher volume and bass. 3. Lacks NFC so you can't tap your phone to the earcup to turn it on and off. Came handy if your other hand was busy. 4. Cannot use high quality LDAC bluetooth codec on Android devices unless you download max high quality music from Spotify, Apple, Tidal and others which eats up huge storage space. Also, cannot use LDAC if multipoint is turned on. The Sony Music app will warn you of this. 5. No aptx codec limits the quality and range of music to download. Aptx was and is the standard for bluetooth music streaming/downloads. 6. Cannot fold. Takes up more storage space and makes them less compact to carry. For this price, I'll stick with the other XM-series from Sony. Even if these drop below $300 one day, I think I'll still pass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adam,
Thank you for your review.
While we are thrilled that you are satisfied with the stylish & quality design, multipoint connection function, and exceptional phone call & sound quality (compared to the previous models) of our WH-1000XM5, we are really sorry if the noise canceling feature, volume & bass sound, LDAC feature on Android devices and when using the multipoint connection function, supported audio format, price, and build of these headphones didn't live up to your expectations. We are also sorry if these headphones don't have an NFC function.
For the noise canceling feature, the following article may help improve this function:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
And for the loudness and bass sound, these headphones feature an equalizer (with the use of the Sony Headphones Connect app) that you can customize to your preferred sound levels to suit your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
In case you need may more information or technical assistance with our product in the future, you can always contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality, Weight
So much better than the xm4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones charge much faster, they sound better, and are lighter than their predecessor. I remember when these first came out and most reviewers were dinging them for not being collapsible. Which always struck me as odd because: why not just wear earbuds if you're concerned about space?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Consumption, incredible! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Portability
Older but more reliable/sound better than xm6.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. The sound quality is better than the xm6. They are less compact but will last you longer. The simpler headband and hinge design works better with ears and heads. They also won’t break like my xm6 did. I now wish i kept these instead of my xm6.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anton,
Thank you for your candid feedback and for the five-star review of your WH-1000XM5 headphones. We're very happy to hear that you're enjoying them and that you find the sound quality, comfort, and build to be a significant improvement. It's great to know that the new headband and hinge design are working so well for you, providing a more comfortable and durable experience. Enjoy your music!
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Good, but not for me
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfy and sound good, and the noise cancellation and transparency modes are nice, but these are NOT good for the gym or if you tend to run hot at all. They also don’t stay on my head very well. Ended up returning. If you don’t sweat, or aren’t planning on being active on these, highly recommend, but if you’re concerned about that, I’d avoid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DEVINK,
We're glad to hear that you enjoyed the sound quality, comfort, and noise cancellation of the WH-1000XM5 headphones. We're sorry to hear that they weren't a good fit for your active lifestyle and that you ultimately had to return them. We appreciate you sharing this valuable feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
