Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality and comfort of these headphones, especially that the app allows you to control your listening experience. It really brings out the true colors of these headphones. I could not recommend them for the gym; they do not have a firm grip on your head if you have a lot of hair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SKYLER,
Thank you for choosing Sony!
We're elated to hear that you love the sound quality and comfort of your WH-1000XM5 headphones, and that the app is helping you customize your listening experience. We also appreciate your feedback about their use at the gym. We'll definitely take your comments on the fit into account as we continue to improve our designs.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Noise cancelling is amazing but design has flaws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like these headphones kind of… typically I was wearing air pod pros daily until their latest update where the noise cancellation was emphasizing the wrong sounds cause my overstimulation to get worse. I wear headphones to reduce the sound around me or help me focus on familiar things. I decided to switch to Sony over ear because they had great reviews for noise cancelling and phone calls. Both these features are great and I love that you can personal the sound (ie I can’t handle bass or lower tones and I can customize to balance those). The meh: the fit is weird sometimes it feels like it is squishing my head but when I love they fall off. Very annoying for being active or doing things like cleaning. Connectivity is hit and miss and needs improvement. They connect ok to my phone but if I want to use them I have to have the app in order to get them to connect to another device and when you get a call or alarm it does not play through the head phones just stops the sound. This is very frustrating then when you finally find your phone and click answer you have to go in and change the settings to connect to headset for a call. While I like them because they do help when I need noise canceling i do find them buggy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, We're glad that you like the noise canceling function. We'll also take note of your feedback with regards to the fit and connectivity. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated. Please launch Headphones Connect app to check and verify the software.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at [email protected].
Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality and battery life i would most definitely recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FranciscoR,
Thank you for choosing Sony!
We couldn't be happier to hear that you are enjoying the WH1000XM5 headphones and appreciate the amazing sound quality and battery life. Your recommendation means a great deal to us and motivates us to continue delivering exceptional audio experiences.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every day. Super comfortable, fantastic noise cancelling, quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarinaG,
We could not be more pleased to hear that you are enjoying your headphones every single day! It is wonderful to know that you are experiencing the full potential of our Integrated Processor V1, which delivers unmatched noise cancelling, alongside the specially designed 30mm driver unit that provides exceptionally clear and natural sound quality.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Amazing but noise cancelling is overhyped
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits very well, lightweight and not too tight, feels very high quality and luxurious. The app is super easy to use, and is very customizable to your own personal fit. One thing thats weird is the headphones swivel outwards rather than inwards, meaning the inside of the headphones are exposed when around neck. Thats one thing thats odd, also the case, the flat part is actually the top. Which is funny because you would think that the flat size is the bottom (where it would rest). Just everything feels backwards when it comes to the case and how the headphones swivel. Other than that, everything is great, i love the colors too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garo, Thanks for sharing your thoughts on the headphones. We're glad you like the lightweight design and user-friendly app. We also appreciate your feedback regarding its swivel design/direction. This can help us improve the product in the future. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality, Weight
Good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, easy to use, charge last a good amount of time & acceptable weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thanks for sharing your feedback! We're glad to hear you're enjoying the clear sound, ease of use, long-lasting charge, and comfortable weight of your WH-1000XM5 headphones.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Solid 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Good sound quality and very comfortable to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiltonC,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM5 headphones provide excellent sound quality and comfort. Your feedback encourages us to keep delivering products that enhance both your listening experience and daily comfort.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool item , good sound good battery life . Recommend product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PurnasekharP,
We feel privileged to know that you are enjoying the sound quality and battery life of your WH-1000XM5 and that you're happy to recommend them!
The excellent sound you mentioned is the result of our 30 mm precision-engineered driver unit, which features a unique carbon fiber composite dome to improve high-frequency sensitivity for more natural, detailed audio. To keep that premium sound going, we designed these headphones with up to 30 hours of battery life even with noise canceling on. Plus, for those times you're in a hurry, our quick charging feature gives you up to 3 hours of playback from just a 3-minute charge with a compatible adapter, ensuring your music is always ready when you are.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Bose replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift and they really them. I tried them in store…liked the comfort, lightweight, one piece, transparent feature without taking off earcup, nice sound. Cons, price, thought Bose had the crisper sound but the overall comfort won me over to give Sony a try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candy, We're glad that they like these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Love These Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than expected sound. Very comfortable. Lite weight, nice color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey AppleBottom, thank you for sharing your positive experience with the Sony WH-1000XM5 headphones.
We're delighted to hear that you found the sound quality to be much better than expected. Our goal with the WH-1000XM5 is to deliver exceptional audio performance, and we're glad it exceeded your expectations.
Comfort is a priority for us, and we designed these headphones with plush ear cups and ergonomic features to ensure they remain comfortable even during extended use. The lightweight design further enhances the comfort, making them ideal for long listening sessions without causing fatigue.
We're also pleased to hear that you appreciate the aesthetics of the WH-1000XM5. We strive to offer products that not only perform well but also look great, and it's wonderful to know that the color and design met your expectations.
Your feedback is invaluable to us as we continue to innovate and improve our products. Thank you for choosing Sony. Enjoy your listening experience!
Gus
- Pros mentioned:Comfort, Sound quality, Weight
Sony Really Let Me Down With These
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying that I really wanted to like these headphones. As someone who purchased the WH-1000XM2 headphones back in 2017, I was really looking forward to all the upgrades that the XM5 would provide. The upgrades were there, but so too were the problems as well. Let us begin. Pros: Excellent sound, fantastic noise canceling, very comfortable to wear, felt like a premium product to hold, lightweight, and I was a fan of the beige color. I would use these when traveling throughout NYC and commuting to work. The noise cancellation was so good that when standing on the subway platform and waiting for an oncoming train -- if I closed my eyes -- I could forget that I was on a busy platform while listening to my music. Cons: A few months after buying them, there came an issue where the sound would go out for 10-20 seconds at a time. It would happen randomly when walking, sitting, on a bus, or wherever. It didn't matter what type of audio I listened to, be it music or podcasts. It got to the point that I just stopped using the headphones altogether. I'm not sure if this issue is a cold-weather thing, as I began to notice beginning in October of last year when the temperature started to drop (interestingly, I purchased these headphones in December of '22, and there were no problems during that winter). Nevertheless, I went back to using the XM2s. Yes, I've gone back to using the same headphones that I thought would have been retired by now, but the XM5s were inconsistent with maintaining their audio. I'm so disappointed with these headphones and Sony. Perhaps I had a defective product, but for something that's nearly $400, constantly losing sound at any place at any time is incredibly frustrating. So, in the end, despite the excellent sound quality (when it would work) and noise cancellation, I can't in good conscience recommend anyone buy these headphones based on my experience with them. Again, I've had no problems with the XM2s, and they're almost 8 years old at this point. Sony, please get your act together because this was such a letdown.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oaktown,
Thank you for reaching out to us with your concern. While we're glad that you like most of the features, we are sorry to hear that you are experiencing issues with your WH-1000XM5 disconnecting from your device randomly. We have taken note of your issues. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones has the latest software updates (via the Sony Sound Connect app) as this will help improve the overall performance of the WH-1000XM5.
In some cases, such as when you wear the headphones over a cap, a scarf, hair, etc., the sensors may not detect that you are wearing them and may turn them off. Be sure to set the earpads over the ears. Also, check the proximity sensor. If the proximity sensor part inside the left unit housing gets fogged up, or if there are water droplets on it due to condensation or humidity (from changing temperatures or sweat, for example), the Wearing Detection function may not work properly. If this happens, leave the proximity sensor part facing up until the moisture disappears. Please note that the WH-1000XM5 model is designed to function optimally between the temperatures of 0°C and 40°C (32 °F to 104 °F). Although it can and will function beyond this temperature range, performance may be impaired.
If the connection is unstable, such as when producing only intermittent sound, switch the sound quality mode to Prioritize Stable Connection. If the behavior continues, restore the unit to factory default. Doing so may resolve the issue. To reset the headphones, follow the steps from the link below.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If the issue persists, a separate article is available if there is no sound, or sound is only heard from one side of the headphones on this link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204552
If this does not resolve the problem, please let us know so we can turn your experience around. You may send us an email at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
- Pros mentioned:Battery life, Sound quality
Awesome Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound Great battery life only charged it onces since i got it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RicardoC,
Thank you for choosing Sony!
We’re excited to hear that you’re enjoying the great sound and impressive battery life of the WH-1000XM5 headphones. It’s fantastic to know that the battery has lasted so long with just one charge. Your feedback encourages us to keep delivering products that combine quality and convenience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. I use them everyday!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekB,
We are delighted to hear that your WH-1000XM5 headphones have become an essential part of your daily routine! We engineered these to be a true powerhouse for everyday life, so it is wonderful to know that both the sound signature and the battery performance are hitting the mark for you.
With up to 30 hours of battery life even with Noise Canceling turned on, these headphones are designed to last through long commutes, workdays, and travel without missing a beat. The high-resolution audio quality ensures that every track you listen to daily is delivered with incredible detail and clarity. We also prioritized comfort with our soft-fit leather, so they feel just as good during the last hour of your day as they did during the first.
Thank you for making Sony part of your daily listening experience.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great tech and noise cancellation. I look forward to resumes more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justme,
We are thrilled you're finding the WH-1000XM5 comfortable and enjoying the industry-leading noise cancellation! It is great to hear that our technology is meeting your expectations for your daily use. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony wh1000xm5 are great headphone with great battery life and sound,would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MauricioL,
Thank you for choosing Sony!
We’re elated to hear that the WH-1000XM5 headphones have impressed you with their battery life and sound quality. Your recommendation means a lot to us, and it encourages us to continue delivering exceptional audio experiences that enhance your daily listening.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Enhanced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely feels more comfortable than WH-1000XM4, although it can no longer be folded when stored. The noise cancelling is also more superior than the previous one. I had a super noisy neighbor (super annoying) that plays heavy beats overnight and this headphone certainly helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineTai, Thank you for the great review! We're glad you like the comfortable fit, industry-leading noise cancellation, and cool new features of your Sony WH1000XM5. Although it cannot be folded like the XM4s, you can still carry your headphones effortlessly in the soft matching case. Take them out and collapse the case for easy storage in a bag.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noise Cancellation = SONY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise Cancellation. The audio quality out of the box may not be to everyone's liking, but once you fiddle with the EQ, the sound gets much better. I have used it in public transport and the noise cancellation has no issues. The connection to two devices also makes this headphone very useful. The microphone quality is also very good. People have said I sounded more natural and clear than my Airpods pro. There are better sounding headphones, but if you prioritize noise cancellation, then go for this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaikatD,
That is fantastic, in-depth feedback! We are thrilled to hear that you are enjoying the excellent noise cancellation and find the simultaneous connection to two devices very useful. We appreciate you confirming the very good microphone quality that offers clearer and more natural sound than your previous setup, and we're glad you were able to customize the audio to your liking using the built-in EQ feature.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
10/10 Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big audio person, both playing in bands, running sound equipment for bands, and just listening to a lot of music. I love these headphones. I've gone through a few looking for the right thing, these are it. Sound quality is great and perfect with some EQ work. Transparency mode is surprising quite good. Not airpods good, but still good. I can easyily carry on a conversation while using transparency. They look amazing, especially in white. But of a pale cream white with a slight tint of tan. Looks good. It works on wired mode as well. Noise cancelling is really good and has different modes you can tinker with on the app. It has some features I don't use, like auto transparency when I talk but it's still nice to have sometimes. Battery lasts forever as well. I go days without charging them. Highly highly recommend these if you can afford them as they are a bit pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aftonone, Amazing! We're thrilled to hear that you are enjoying the sound quality, EQ, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are so far the best sony headphone i have wore. Really comfortable, music is loud, features are amazing. Ive had them for more than 5 month i cant recal. I would recommend these headphones to any past sonny headphones user most definitely a upgrade from past ones. Battery last me for days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisLovo,
Fantastic! You've made a great choice! We are extremely pleased to know your satisfaction with the very comfortable fit design, exceptional sound quality, long-lasting battery life, and amazing features of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Puts other headphones to shame.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Excellent Noise Cancellation - Very Comfortable for prolonged periods of times compared to other on the ear headphones - Very Customizable EQ settings - Has a headphone Jack Cons - Not as portable as the XM4 Overall, very solid pair of premium noise cancelling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're glad that you are enjoying your new headphones. We'll take note of your feedback with regards to portability. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
