Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Smooth Listening
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really have enjoyed using these headphones so far. Excellent noise cancellation, which is my primary use for it. SO convenient for planes and trains -- and any travel in general. The battery is great, lasts very long. Sound quality is pretty great as well, though I always want it to be just a little bit louder. The microphone seems to work pretty well, I've used it for multiple conferences and work things and haven't had any complaints. A couple things that have gotten a bit annoying: 1 - Speak to Chat. For some reason, it always activates by itself and it's very annoying when you're singing along to a song and it thinks you're having a conversation with someone so it'll just pause your music? Might be a problem with the app, but it happens a lot more often than I would like it to. 2 - Heavier on the top of my head then I would like. I found my Sennheiser's to be a lot more comfortable on the head when wearing for long periods of time. After more than a couple of hours on my head it does give me a bit of a headache. Otherwise I've been really enjoying these!
I would recommend this to a friendBrand response from SonyListens
Posted .HI shelly, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Buy Sony Best Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product, best noise cancelling product out there for sure. I work in a very loud environment and when I am on the people with people they can’t even hear my background at all. Easy to use lite weight multiple noise cancelling options. I actually love this headphones so much I brought the earbuds too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamarioB,
Thank you for choosing Sony!
We're thrilled to hear that you find them to be the best noise-cancelling product available. It's fantastic that they effectively block out background noise in your loud work environment, allowing for clear communication. We're also glad you appreciate the lightweight design and the variety of noise-cancelling options. It's wonderful to hear that you loved the WH1000XM5 so much that you decided to get the earbuds as well!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Foldability
Changes how you hear music from forever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am highly satisfied with these headphones my only complaints are that they cant fold and they swivel outwards from you instead of facing towards you but other than that the anc and sound quality is amazing i recommend using the app to get more out your experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Callmesanova, Thanks for the perfect rating! We're thrilled to hear that you like the headphones. This headphone is a perfect travel buddy! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones I ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling along with music or video can cancel out almost any noise. Perfect for studying, long lasting battery and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikS, We're pleased to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good. They are very comfy and the sound is amazing. But they are not the most comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, buyer11345!
We’re glad to hear that you’re enjoying the amazing sound quality of your WH-1000XM5! We put a lot of focus into the audio engineering of our flagship headphones, so it’s great to know that part is hitting the mark for you.
We also appreciate your honest feedback regarding the comfort. While we designed these with a lightweight "Soft Fit Leather" headband to be very comfortable for most, we understand that fit can be a very personal experience. We suggest adjusting the sliders slightly to find the best weight distribution for your head shape, as this can often help during longer listening sessions.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony WH-1000 XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones!! Nice, light and comfortable for wearing for long periods of time. Sound wise, a great balanced sound. The bass is a bit less than their predecessors the WH-1000XM4’s. These are my go to headphones for listening to rock, metal and country. If you prefer to listen to rap/hip hop music or just prefer heavy bass in general, then I would recommend the Sony WH-XB910N’s or their predecessors the Sony WH-XB900N’s. Where the XM5’s really excel is their noise canceling ability. The phone calls come through crystal clear as well. It’s almost like the person who you are talking to is right there. I also like that these headphones come with a nice hard carrying case to protect your headphones if you have them in your backpack or duffel/gym bag. I have owned several pairs of Sony Headphones over the years and this pair along with my XM4’s are 2 of my favorites ever. Like I said, very comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBROWNIE72, Thanks for your feedback and insights. We're also glad that you like the noise canceling and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were my first full over-the-ears pair of wireless headphones so i dont have much to compare it to, however i love these so far. I’ve had them for about 2 weeks and the battery life is amazing specially with the fast charging. The noise cancellation works really well i use it at work when im on my breaks and it works great at reducing almost all noise apart from some faint voices but im perfectly fine with that. The ambient noise setting also works extremely well i use it when im outside walking or in transit and i can hear all ambience and my surroundings while still listening to my music. The microphone quality is also not bad its not the greatest but it gets the job done and the hands free calling is really convenient and useful. Overall I’m very happy with it and id recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fazo1and, Great! We're thrilled to hear that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is quite good and confortable. Sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davida2177,
We are delighted to hear that you are finding your headphones so comfortable and that the sound quality is amazing! We strive to balance top-tier audio with a design you can wear all day, so we are thrilled to know you are enjoying the experience.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Satisfying Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally decided to get some actual headphones and upgrade from from airpods and I do not regret it. Sound quality is very good and after comfortable to wear. Would highly recommend if you are thinking about getting new headphones for work or school.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizandroR, thanks for your review!
We're honored that you chose the WH-1000XM5 as an upgrade from your previous AirPods and that you don't regret the change. It's great to hear that the sound quality is excellent and the design is comfortable to wear.
We developed the WH-1000XM5 to deliver powerful sound with an elegant design, making them the perfect companion for work or school, just as you mentioned. We appreciate your recommendation!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony wireless MX5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. The sound is perfect and has just the right sound for my music. I also love the fact that I can plug in a wire to my guitar amp and play my guitar without having the whole house hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DustinB!
Thanks for your review on your WH-1000XM5!
It is truly wonderful to know that the sound is perfect for your music and that you're finding the wired connection so useful for your guitar practice.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and really comfortable on the head
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianD,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the great sound quality and comfort of the WH1000XM5. Knowing our product can deliver both excellent audio and all-day wearability means a lot to us. Thank you for sharing your experience—your feedback inspires us to keep enhancing what we offer.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Top Shelf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound, Comfort and Quality. . . . Sound Stage is Adjustable . . . ! . . . Very Nice ! (-;
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianV,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 is delivering amazing sound, comfort, and quality for you. Your appreciation of the adjustable sound stage highlights the thoughtful design we aim for. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Love the Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! For a very brief moment when I put them on I feel a slight discomfort on the top of my head, but then its perfect. No more discomfort. Just did 45 min on treadmill and they are amazing. Sound quality is great, phone quality is very good. I prefer these over the Bose due mostly to the call quality.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Pricey, but great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during a good sale. The audio and software that comes with the headset is definitely what you paid for. Has a great bass and I really appreciate option that keeps the sound less than 70 dB for your ears. Compared to the other headphones at this price range, I like the build quality and material on these, note the leather does have an oil residue from hair if wearing them for a while. Overall, you can definitely get a great pair of headphones for cheaper, (XM4s are cheaper and as good), but these do live up to its price as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user787785, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
When they work there great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have noticed that thes cut out so i may take them back, i got a newer tv and different rand so maybe they'll work better. At this point ive had the 4s and they dont work after 2 weekz and got these and they cut out when im ten feet away, we just been having all sorts of issues with wofi and other things.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, TomjB.
We’re sorry to hear about the cutting out issues with your WH-1000XM5. Since you mentioned Wi-Fi struggles, the interference might be affecting the Bluetooth signal. We recommend using the Sony Headphones Connect app to set the "Connection Quality" to "Priority on Stable Connection" to help with the range.
We hope this helps you keep enjoying your Sony headphones!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
SH! Noise-Cancelling Sweet Sonic Sounds from SONY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones set a high bar for competitors to emulate. Pristine audio, thunderous bass with sparkling high frequencies are sure to delight even the most ardent stereophile! The golden silence achieved by activating the Noise-Cancelling option is as peaceful as early morning by a babbling brook! Sculpted in a beautiful frame, these discrete wonders of pure audio are distinctive, without being pretentious. That sound... Oh, my... that sound... is absolitely phenomenal!! SONY - WH-1000XM5 earn my highest recommendation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gadgetguy11, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
100% worth the investment
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most phenomenal headphones! They are not only comfortable but have an incredible battery life, but are the best noise cancelling headphones I’ve tried. Even compared to the AirPods Pro and air max pro headphones, these are THE BEST.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyleC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Worth the hype and money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphone. I had always loved xm4 the noise cancellation and comfort is best among all. I really wish that it was disable but the cover makes it ok. Of course the sound the control and battery life is best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayorinnaG Awesome! We're delighted to hear that you like the noise canceling, comfort, sound, and battery life.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case and the design of the headphones are very nice. The sounds is amazing and the noise canceling is awesome. Doesn’t have the background noise canceling for the mic which is a bummer. The battery life is good as well. Over y’all happy with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrex, Awesome! We're glad that you like the sound quality, case, design, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great noise canceling headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these! So comfortable and excellent noise canceling, great connectivity and amazing battery power, i use it for lectures and walking just amazing !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DAY1128, Amazing! We're glad that you're enjoying the noise canceling, comfort, connectivity, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin