Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Top Shelf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound, Comfort and Quality. . . . Sound Stage is Adjustable . . . ! . . . Very Nice ! (-;
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianV,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 is delivering amazing sound, comfort, and quality for you. Your appreciation of the adjustable sound stage highlights the thoughtful design we aim for. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Buy it already!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing of headphones. Sound quality, ANC, microphones, build quality, comfort are all top notch. Would definitely recommend if you’re looking for something at this price point. This is the best you will find
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bella, Awesome! We're glad that you like the sound quality, noise canceling, build, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. I have to do hemodialysis 3 days a week, 5 hours per treatment. While doing my treatments I listen to podcasts to help the time pass and before I got these headphones I couldn’t hear most of the shows I listen to. There is always so much back ground noise and nurses yelling across the unit, it was so hard to hear what I wanted to hear. These headphones work so well at blocking back ground noise it’s like a different world. And I can finally hear my shows. They are definitely worth the price if background noise is a issue. I also love being able to control them with just a lil tap on the ear piece. They’re also very comfortable, very soft on my tiny ears. The carrying case is also well made and appreciated since it’s more convenient to carry along to my treatments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Comfort, Sound quality
Clarity and comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones? They have clear sounds, good bass and are easy to use. They fit comfortably and definitely canceled out background noise. Very impressed with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fidelhp, We're delighted to hear that you like the sound, ease of connection, fit, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony xm5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned, anc works very well, crisp audio, and a well integrated app to set the eq to your liking. I swap between these and AirPods Pro 2. But these definitely take the lead when I want something a little more beefy. And the battery life is also excellent, I’ve had them for 4 months and only had to charge them twice. Give em a try!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donovan, Thank you for the 5-star rating! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Very nice.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of line noise-cancelling. Even my girlfriend was shocked at how effective it was in draining out external noises. Only issue is that it really isn't worth upgrading from XM4 to XM5, XM4 offers basically the same level of noise cancelling for cheaper and is more easily mobile and can fold in on itself. The XM5 can not be folded. It's battery-life is surprisingly good. However it is worth noting that after a year of using it, the battery life appears to be worsening. I'm not quite sure if this is true or not, but I would not be surprised if it is. This is despite minimal software updates, if any at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DisappointedCustomer, Thank you for choosing Sony! We are glad to hear that you are happy with your Sony headphones! Thank you for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good. They are very comfy and the sound is amazing. But they are not the most comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, buyer11345!
We’re glad to hear that you’re enjoying the amazing sound quality of your WH-1000XM5! We put a lot of focus into the audio engineering of our flagship headphones, so it’s great to know that part is hitting the mark for you.
We also appreciate your honest feedback regarding the comfort. While we designed these with a lightweight "Soft Fit Leather" headband to be very comfortable for most, we understand that fit can be a very personal experience. We suggest adjusting the sliders slightly to find the best weight distribution for your head shape, as this can often help during longer listening sessions.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
High quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound, I was very pleased with the noise cancelling especially. The quality compared to the model below this was significant enough to be worth the upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JillianM,
We're thrilled to hear that the upgrade was worth it! It’s great to know you’re enjoying the premium sound quality and the significant jump in noise-canceling performance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Immersive Sound Experience with sony Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had the pleasure of trying out the headphones, and I must say, they exceeded my expectations in every way. From comfort to sound quality, these headphones deliver an unparalleled experience. the noise-cancelling feature is top-notch, blocking out external distractions and allowing me to focus entirely on the music or content at hand. Overall, I highly recommend the headphones to anyone in search of premium sound quality and comfort. They've become an essential part of my daily routine, and I can't imagine life without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AniB, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
great headphones with some early adopter woes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones sound great, and they are quite a bit more comfortable to me in comparison to the xm4s, which were sufficient, but don't feel as nice or sound as good in comparison. i can wear these for much longer periods of time than the xm4s and i enjoy the sound more. the new adjustable bands are a nice improvement too, and feel more premium than the xm4. this device has some issues though. noise cancelling auto adjusts, which can be quite annoying when you can hear the headset adjusting automatically over and over in a short span of time, which makes me personally wish the noise cancelling can be manually adjusted instead. furthermore, the touch surface on the right earcup will still make noises when you touch it, even if you turn off touch controls. these issues, while annoying, hopefully can be fixed in a future software update. these still sound great, and are just very comfortable, and will be perfect i believe if these issues are addressed in a software update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi will, We're glad that you like the sound great and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good Sound Quality and Great ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heat headphones that are comfortable and have good sound quality. I have sensitive ears but they aren't bothered by the ANC even let extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoR, This is nice to hear! We're also glad that you like that these are comfortable, have a good sound, and noise canceling works great. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and really comfortable on the head
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianD,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the great sound quality and comfort of the WH1000XM5. Knowing our product can deliver both excellent audio and all-day wearability means a lot to us. Thank you for sharing your experience—your feedback inspires us to keep enhancing what we offer.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Very happy with these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy with these. The noise canceling is excellent, and the feature of being able to put your palm on the right earphone to turn it to temporary transparency mode (and the way it immediately return to noise canceling when you remove your palm) is something the competitors don’t have. Sound quality seems quite high to me, but I admittedly don’t really care. Comfort and noise canceling are more important to me — you try working from home with three kids around! Side note, these are very comfortable to wear for a long time and the built in mics for taking calls / zoom meetings are great. When I listen back to a zoom recording, sound quality of my audio is excellent. Loud, clear, natural sounding, with absolutely zero background noise. I’m sure the Bose 700 are great too, but the palm on the earphone feature on these sealed it for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Best bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, can block out noise on a plane ride and last through even the longest of plane rides. They also dont feel too heavy on your head and fit well even when wearing glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Axton, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Portability
Overall these are great except...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work really well. They have great noise cancellation and I love the color. My only complaint is the app is out of date and I don't like that I can't fold them like other headphones I have had in the past.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalkDMC,
Thanks for sharing your review of the WH-1000XM5 headphones! We're delighted to hear you find them to be effective, and that you're enjoying the great noise cancellation and color.
We appreciate your honest feedback on both the app and the folding design. The new design was a change from our previous models, and we understand that portability is a key feature for many users. We will certainly pass your comments along to our team for their consideration—we're always working to improve the user experience, and your input on the app is valuable!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
The BEST ANC in the game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent noise canceling with a decent in-app EQ to tune more finely to your listening preferences. I really enjoy these headphones. The audio quality is really good for wireless headphones, and there is the option to use a 3.5mm cable if you would like to make the sound quality even better. The case is bigger than the last generation, but still isn't bulky in my experience carrying it almost everywhere I go. The pass-through mode to hear your surroundings is really good, almost as good as AirPods Pro 2, which is surprising considering the form factor of these close-back headphones. Battery lasts multiple days, even though it takes so little time to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShiroKumasan20, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best headphones to a point
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, you can never go wrong with these headphones. Sony has the best sound and the noise canceling is off the charts. I have purchased sony headphones in the past and they (speaking on my behalf with the product) have a long life capacity. The negative about these headphones and only negative is that the over the head band is a bit flimsy and fragile unless you don’t man-handle when adjusting to the shape of your head when you put them on. They tend to move around a bit when you look downwards. Best bet is to wear a hat and then put the headphones over them to make sure that they are steady.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageJoe,
We are delighted to hear that you find the sound quality and noise cancellation of the Sony WH-1000XM5 to be world-class.
Your loyalty to Sony over the years is truly appreciated, and we value your feedback regarding the headband stability and design. While this model features a streamlined build for lightweight comfort, your tips on careful adjustment and fit are very helpful for other listeners. We will certainly share your observations with our design team as we continue to refine the ergonomics of our future premium products.
Thank you for choosing Sony as your trusted audio companion.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Amazing Sound Quality, NC, and Battery Life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the noise cancelling is better than any headphones I’ve worn. I wore these in an RV, which has a loud motor, with the windows open, and I could not hear the motor and barely the wind while I had the noise cancelling on with a show playing. Another plus is the battery life, which seems to be infinite. Out of the box the headphones were at 50% battery, and I was unable to charge them because I was traveling, so I used them with the battery that was already on them, which lasted for hours upon hours of streaming movies and shows. When I went to check the battery afterwards, they had only gone down a few percent. My only critique is that the headband, although plush, is thin and applies all of the weight and pressure from the headphones onto one part of my head. Aside from this, the headphones are quite comfortable around my ears and I have had no other issues with them.
I would recommend this to a friend Great quality headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between these or the airpods max, decided to go with these since i read the airpods are pretty heavy and im not someone that wears headphones all the time, and as soon as i put them on, i loved the sound proof quality and all the other details. And the color is gorgeous too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hani!
It is most rewarding to hear that your choice to go with these headphones was the right one for you! We are delighted that you are loving the soundproof quality and the gorgeous color, especially as a comfortable alternative for your listening habits. It is wonderful to know that all the fine details of the XM5 are making such a great impression.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Bass, Comfort, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had airpod maxs that died on me due to sweat and thats my fault but then decided to get these and the difference is pretty huge these are so light and comfortable and the noise cancellation is great can really feel bass if you want as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivlaw, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
