Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Perfect for me
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great look great feel. Everyone always turns their heads to see these. I love the sound and base. The battery lasts forever and you can even interchange the source of whatever you’re listening to with ease
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatyD,
Amazing! We're thrilled that you like the design, sound quality, battery life, and multipoint function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is quite good and confortable. Sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davida2177,
We are delighted to hear that you are finding your headphones so comfortable and that the sound quality is amazing! We strive to balance top-tier audio with a design you can wear all day, so we are thrilled to know you are enjoying the experience.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Yes, they're better than the XM4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3.75 (im docking it for the connectivity issues) Wow, Sony managed to do it again. Just when you thought that they could have stymied innovation, they come along with a pair of lighter headphones that are actually BETTER at noise canceling than they were before. I wouldn't have believed it, but its true. These are lighter, sound just as good to my ear, and the noise canceling is crazy. Crazier than the crazy before...crazier. The XM4s would actually hurt my head, too, after a while. I didn't get that with the XM5s. Glad I upgraded. I have yet to test the voice quality on calls, but I will. The one issue I have with these is that after a while, they will just disconnect. You can be watching a movie, or listening to music (in other words, you're actively using them) and it still disconnects. Yes, I went to the app and set it to not turn off...but it still does. I bet they can fix it with a firmware update, but still, for a $400 pair of headphones...that's a miss out of the gates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wisealma, While we're glad that you like the design and noise canceling function, we regret that you're having an issue where it disconnect while watching a movie or listening to music. This is definitely not the experience we'd like you to have. We also thank you for ensuring that automatic power off function is set to [Do not turn off] on the headphones Connect app.
In addition, we recommend trying the following steps below if the headset does not operate properly.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
If this does not help, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality
Sturdier than you think, and sound AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was between these and the XM4’s due to all the people saying these brea easy. Yes, you do need to handle them with love, but no they do not break easily. Yes accidents happen, but it isnt thathard be mindful when using them. If you are careful they will last you years. THESE ARE NOT MEANT FOR THE GYM OR ROUGH USE. They are for enjoying music, traveling etc. Treat them like you would an very full cup of coffee. You dont want it to spill while you carry it so you pay attention to how you hadle it. These are the same, but are so wortht he comfort and sound quality which is way better than the XM4’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OddPiece, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, ComfortCons mentioned:Connectivity
Sony XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones and super comfortable. The battery life also lasts me really long. Sometimes I have to reconnect to the headphones after I lift them up because it disconnects from the audio but that could be an issue I haven't figured out yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lynn11, We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear! -Carl
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned. The first thing i believe that separated these headphones from other noise cancelling headphones is there is no weird pressure feeling on the ears from the nose cancelling. They create an atmosphere that is truly quiet. And there is a lot of customization. The (i don't remember the name of the feature) ability to cover the one side to temporarily turn off the noise cancelling to listen to people talking to you is nice. Also I've had them since before Christmas and haven't charged them yet. So I'm going to say the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasR, We appreciate your detailed feedback. We're also pleased to hear that you are enjoying your new headphones. Thank you so much for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
SONY Headphones..Who Knew! Beats AirPod Max..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a replacement for my Fiancés AirPod Max. Man I Never Knew…These are amazing. I steal them from her all the time to use. Sound great. Equalizing on the App is Solid. Love the carrying case. Good battery and love the option to hardwire connect if needed! Worth every penny! Will use for years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcL, Thank you for sharing your experience with the Sony XM5 headphones. We're happy to know that you both are loving it and its great sound, app integration, design, and battery. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Awesome sound and great comfortability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will admit, I was very skepticsly in buying these headphones, primarily befause of comments I had seen on build quality and how the display pairs felt in stores. However, i made the decision to buy them and was definitely surpirsed at how nice they felt. The sound quality is also great, especially once you are able to tinker with the EQ to match your liking, and they are super light and comfortable to wear. I initially bought them under the impression I may want to return them, but ultimately decided agaisnt it becase I liked them so much!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gregadude, You made a right choice! We're also glad that you like the sound, EQ settings, light and comfortable to wear. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted to buy headphones but did not know what to buy. After a while of comparing I ended up wanting to try Sony first and then try other options. All I can say is I am keeping this. The sound quality is awesome. The noise cancellation is great but sony can do better. The only thing I didn't like about them is the controls but now I have a hang of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thoughtful review, KelvinM!
We are absolutely thrilled to hear that your first experience with Sony headphones—the WH-1000XM5—has been such a positive one! It’s incredibly rewarding to know that the sound quality is awesome and has convinced you to keep them. Welcome to the Sony family!
We appreciate your honest feedback on the Noise Cancellation and the touch controls. While we're glad you've mastered the controls, we are always striving for perfection in both user experience and performance. Your comments about areas where we can improve on noise cancellation are valuable to our engineering and design teams.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Very good noise cancellation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great noise canceling. The ear cuffs are thin and not super cushioned so a little noise can come in when wearing glasses. The head hoop bar is less padded than expected so there are some concerns on durability but only time will tell that. They are comfortable to wear so far. Battery life is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveM, We're glad that you like the sound quality, noise canceling function and battery life. We also regret to hear that ear cuffs are thin and not super cushioned. The WH-1000XM5s are designed to be comfortable and durable. These lightweight headphones are finished in soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Best headphones I've ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony never loses to amaze me with the build and sound quality. Very light weight for the size of the headphone. ANC and sound quality is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, SankalpK! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Bass, Sound quality
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought myself beats and these for my wife, these fit better on your ears. Beats make my ears hurt after a while. Sony has always had great sound, and the bass is one of the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronT, Thank you for purchasing the Sony WH1000XM5! We're glad you like the perfect it and exceptional sound quality this unit delivers.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones on the market took them on the plane with me when I was traveling, I couldn’t hear anything! There was a baby screaming crying behind me and I turned on the noise canceling and it all went away and it was radio silent I couldn’t hear a peep!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshtonG,
We are so happy to hear that your WH-1000XM5 headphones made your travel experience so much more peaceful! It is wonderful to know that our industry-leading noise cancellation allowed you to enjoy some quiet during your flight.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and very comfortable! Adapts to how loud your location is and modifys the noise cancellation by itself! Also very long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaH, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones, especially the excellent audio, exceptional comfort, and smart listening that adjusts to your behavior and your location. Thank you so much for purchasing our WH-1000XM5 & 5-stars review and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Noise cancelling headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, quality is great. I bought two pair, one for my daughter and one for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Redcable,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the lightweight design and great quality of your WH1000XM5 headphones. It’s wonderful to know you chose a pair for both yourself and your daughter—sharing that experience makes it even more special. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, super comfortable. Amazing noise canceling and great for calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User856954,
Thank you so much for the five-star review! We are immensely pleased to hear that you are enjoying the super comfortable fit and the amazing noise canceling of your WH-1000XM5 headphones. We specifically designed them to excel in call quality, so we're happy to know they are working great for your calls too.
Thanks for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality, WeightCons mentioned:Price
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Noise cancellation is good. Effective on planes. Slightly large feeling but decently lightweight. Price is worth it little high but overall good quality and presentation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Best headphones by a long shot.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM 5 are my favorite over the ear headphones. I have the Apple AirPods Max as well, but Sony has out done themselves with the xm5s. The sound is amazing especially after you figure out the app. I thought it would be more difficult, but you can change all the eq settings which is great. You can also set settings depending on your location too. And don't forget about the hands down best noise cancellation. Don’t let people say oh the hinges break so easy. Remember these are headphones meant for quality audio, not rugged use. They are so light you barely feel them. Sony has won me over with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonD, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Pricey but worth it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife as a birthday present and she loves them! Nicest headphones she's ever had. Sound great, noise cancellation works well, very comfortable. Build quality is solid. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamesD,
Thank you for choosing Sony!
We're so happy to hear your wife is loving her WH-1000XM5 headphones and that they were the perfect birthday gift! It's fantastic she's impressed by the sound quality, effective noise cancellation, and comfortable design, and that you appreciate the build quality and value. Your feedback truly means a lot to us. We hope she enjoys every moment of her music!
Best regards,
-Fred
- Pros mentioned:Comfort, Weight
They added some nice touches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the XM4's a few years ago and the XM5's have improved since then. They're more comfortable and slightly lighter than the previous model and it dominates the ANC microphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaydiamond,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design and ANC of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
