Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great noise canceling and comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So first off… The quality of the noise canceling is better than any other headphones I've tried, to the point I can't even notice my roommate talking at me from across the living room. I previously had the XM4 headphones before selling them to my roommate and upgrading to these – the ANC is ever-so-slightly better, though both are fantastic and would be a good purchase (my roommate was considering leaving this apartment at the end of our lease because the city noise was too much, but now she just puts on great noise-canceling headphones when outside noise is annoying and decided she is going to stay). The biggest upgrade on these headphones vs. the XM4 is the size of the earpieces, which (on my head) makes it so the headphones don't move around when wearing the headphones and moving my head, unlike the XM4s which had a little movement. The sound quality itself is great also, though much better with some tweaking of the equalizer on the Sony headphones app. I wasn't dead set on any of the equalizer presets, so customized it myself and found a good balance. Another major bonus: these use Bluetooth 5.2 instead of the XM4's Bluetooth 5.0. Both headphones connect fine to my phone and computer, but these have a stable connection with my TV (a 2018 Samsung Q9F) while the XM4 jumps in and out and is pretty much unusable with the TV. The one knock on these headphones is that the headband is kind of thin, so the headphones can get a bit uncomfortable on the top of the head after a few hours. I wear them loose, with the headband extended, so it doesn't put quite so much pressure on the top of my head. The top of the headband is more comfortable on the XM4s if that's really a concern for you. Final thought: if you are deciding between these and the slightly-cheaper XM4s, a visit to Best Buy might be worthwhile. I tried these on in-store and the comfort of the ear covers and lack of movement compared to the XM4 was worth the upgrade IMO. It might be different for people with different sized or shaped heads, though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexTheDude,
We appreciate the positive feedback and we're glad to hear that you like the comfort design and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good audio quality and is very comfortable but it starts to hurt after a while. also tends to stutter when connected to pc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshW, We're glad that you like the audio quality and comfort. We're also sorry if it starts to hurt after awhile. There are different reasons why your ears may hurt when putting on or wearing headphones such as:
Under certain environmental conditions, especially when the air is very dry, it is not uncommon to experience a slight static electricity discharge or mild shock when your body comes in contact with another object, in this case the ear buds touching your ear(s). The energy from this natural discharge is extremely small and was not generated by your product but rather a natural environmental occurrence. There is no safety issue with the product itself.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Note: Try lowering the volume or take a break from wearing them for a while.
How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt. Note: You may need to limit your headphone usage.
Should you need further assistance, please visit the Sony support site or email us at [email protected] and we'll be glad to assist you.
Regards,
Erin
- Pros mentioned:Battery life, Sound quality
Unmatched Sound Quality with Sony WH1000XM5!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones are a game-changer in my daily commute. The noise-canceling feature is top-notch, allowing me to immerse fully in my music without outside interruptions. Battery life is impressive, lasting through long trips with ease. The comfort and sound quality are the best I've experienced in wireless headphones. Definitely worth the investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AddDoc, That's fantastic! We're so glad to hear that our Sony WH-1000XM5 Noise Canceling headphones have made your daily commute more enjoyable. Glad to know you feel this is the best sound headphones that you've owned and love that they provide exceptional comfort, amazing audio, and distraction free listening experience for the entire day. Thank you so much for giving the product a perfect rating! -Jess
- Pros mentioned:Bass, Comfort, Sound quality
Smooth jazz beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great,clear full sound,deep clean bass,clear clean treble,snug comfortable fit on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethD, We are happy that your like the sound quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony Headphones Gen 5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last headphones were the gen 4 and they were working perfectly even after 4 years. Unfortunately they were stolen and I never was able to get them back, so I had to drop another $300 on new headphones. These headphones are great sound quality and the noise cancellation helps me lock in when I need to get work done without any outside noise distracting me. They are pricy but I got them for $100 off so that was nice at least. Would recommend for any college/university student for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdM1,
First off, we're so sorry to hear about your XM4 headphones being stolen. That's a terrible experience, especially when they were still working perfectly after all those years!
We're glad to hear you were able to take advantage of a discount and get a new pair of XM5 headphones. It's great that you're already appreciating the top-tier sound quality and, especially, the best-in-class noise cancellation!
Thanks for the recommendation to other college and university students. Your feedback highlights exactly what makes these headphones so popular for academic and everyday use—we really appreciate it!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life
amaze
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The iPad offers amazing battery life, making it perfect for work, play, and travel. Its sleek design, intuitive interface, and powerful performance enhance productivity and creativity. However, higher storage options would be a welcome addition, especially for users managing large files, media, or apps. It's a versatile companion for modern needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Long battery charge. Great noise canceling. Like the case and storage for cables.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GadgetGeek, Awesome! We're glad that you like the battery life, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Satisfied customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, great bass. The mids are very crisp. Definitely the best headphones I have owned. I also have a pair of the Bose 700's and these are much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanW,
We are thrilled to hear that the WH-1000XM5 has earned the title of the best headphones you have ever owned!
It is wonderful that you are enjoying the specific nuances of the sound signature, from the deep, impactful bass to the crisp clarity of the mids. Our engineers put extensive work into the Integrated Processor V1 and the specially designed 30mm driver unit to ensure every layer of your music is rendered with precision. Hearing that they stand out as a preferred choice for you, even when compared to other premium models on the market, is a testament to the industry-leading noise cancellation and audio fidelity we strive to achieve.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
effn amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, I love how I can alter the sound focus (or like the bass and treble and such). Quite durable too, I’m a kitchen manager at a restaurant and I wear these back there. they survivors. The battery lasts forever. I can’t close them up like other over the head headphones but that doesn’t outshine the positives at all. This purchase isn’t for me, they’re so good, I’m getting a pair for my sister for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PenelopeA, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Best Headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome headphone. Super lightweight and comfortable to wear all day. If you are into audiobooks, you will love this headphone. Awesome voice clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaadSA, thanks for sharing your great experience! We're glad to hear you're enjoying the premium sound quality and very comfortable design of the Sony - WH-1000XM5. With their long battery life and industry-leading noise cancellation they are a perfect option for long listening sessions! Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Battery life, Sound quality
My first and best noise cancelling headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not traveling without it these days. I just put it on and forget it's there. As much as I love the noise cancellation, it's not perfect. Like when I was on plane, it cancelled out the engine noise but kinda amplified the couple talking behind me. I checked if the ambient sound with voice was turned on but no. Noise cancellation was fully on. It was like hearing their podcast. Sometimes I hate how much space this thing takes in my bag. I love how I don't need to worry about charging it cus it lasts for like 30 hours or something.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaison, Thank you for sharing your wonderful experience with your Sony WH1000XM5! We're very happy to hear you love the excellent noise canceling feature and long battery life of these headphones. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. Note: Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ever! Sound quality is out of this world. I have had many other brands of over the ear headphones and these are by far my favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ParkerT!
We are absolutely thrilled to hear that the WH-1000XM5 headphones are your favorite by far! It is wonderful to know that the sound quality is out of this world for you, especially coming from someone who has experienced many other brands. We take great pride in our industry-leading noise canceling and audio engineering, so hearing that they’ve earned a top spot in your collection truly makes our day.
Thank you for choosing Sony and welcome to the family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these head phones! The sound quality is amazing! I love that it has an app to control the quality of the sound, and that it has a built in Google. They have so many features to them from course cancelling, the ability to stop the sound when speaking so that u can carry on a conversation. The battery life is also very good. If you are thinking about getting these, just get them you will love them.
I would recommend this to a friendBrand response from SonyListens
Posted .They are indeed the best, RavenF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a major update from Sony WH-1000M4. If you have M4 then no need to replace it. Battery life is good, design is better then M4 Sound quality : Sony is the best that money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Sumanth! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
gym daily, good for unbothered work too
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its been a year and I use these for the gym and take with me on trips or just to work. If you use for noise cancelling, you wont be able to hear anything so its good for cutting out distractions. no problems other than having to take care of them. They look like they have the potential to break easy but with care have lasted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianL,
It's fantastic to hear that your WH-1000XM5 headphones are holding up well after a year of heavy use for the gym, travel, and work! We're thrilled that the industry-leading noise cancellation is effectively cutting out distractions for you. We appreciate you sharing the tip about proper care; while these headphones are built for premium sound and comfort, being mindful of their design ensures their durability over time.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Worth the money!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything I could ask for! Excellent noise cancellation, ability to switch between two devices seamlessly, and they feel good on your head. I guess the only negative part about these headphones is the Sony app, as the headphones don't stay connected to the app per say all the time so when you open the app it takes a few seconds to connect. Other than that these are a great set of headphones, and well worth the price! I've had them for months now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi friendlyghost3,
We're glad that you are enjoying the noise canceling function, multipoint function, and comfort of the headphones. Your feedback about the Sony Headphones Connect app is greatly appreciated.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Very Comfortable and The Sound Is Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Them For About 6 Months And I Love The Way They Sound And Are Very Comfortable and The Battery Life Is Great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TobiasM Awesome! We're glad that you like the sound, comfortable, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound qualityCons mentioned:Price
Great for music
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the battery lasts for a very long time but they dont feel like the price you pay for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephL, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Solid pair of headphones IF they are on sale.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, the sound quality is excellent and the noise canceling is astounding. Those are things that the reviews of these headphones do get pretty right in my opinion. The sound needs a bit of balancing before they are perfect but it's pretty good out of the box. The travel case is super nice and the software side, so far, has not had any issues. I will say the full $400 is a tad much but if you can get it for $300 or lower, especially now that the XM6's are out, I would say these are a good buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. CodyW,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality, Weight
The best over ear headphones for all purposes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best over ear headphone on the market. I can still use noise cancellation when playing my ps5 and the eq on the app mixed with the adjustable eq on Spotify can really make for an amazing sound experience. They pair up instantly with my iPhone and they are sleek and light. I’ve fallen asleep multiple times without noticing these were on my head. Would recommend over AirPods Max, they are cheaper, lighter, and have better sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MannyL, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
