Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Nearly Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five stars and my title is "Nearly Returned"? What the heck? Read on... Background: I am a bit of an audiophile. Love my IEMs (Sennheiser IE600, Moondrop Variations, Fiio FH9), my DAP (Fiio M11 Plus ESS), and my music service (Tidal). Neat little transportable package, big & meticulous sound. Really wanted to complement that with nice Bluetooth OTE cans with strong noise cancellation, "good enough for me" sound quality, for flights and "Calgon, take me away" moments... My Experience: The first time I listened to the XM5s, my shoulders slumped. I had tried the XM4s a year ago but returned because the sound quality just wasn't there. Not close. Thought "here we go again" with the XM5s: River-mud thump-thump in the bass, recessed and murky mids, and no definition or clarity up top. Warm as a blanket, but unlistenable. So I started tinkering (OK, extensively) with the EQ in the App, trying to get the frequency curve to match my IEMs (all pivoting around the Harman Target). Ah hah! Try this, left to right in the Headphones App EQ: +1, +4, +6, +6, +8, Clear Bass @ 3 (season to taste). Then give yourself a couple of days for driver and brain burn-in. Now: Love these... love. Exactly the complement I wanted, sound beyond what I had hoped for. Turns out the XM5s are some awesome hardware, Sony just destroys the native tuning, and none of the stock EQ profiles come close to correcting that. In this case, EQ isn't a matter of tuning to personal preference rather undoing all the bad decisions. That done, these sound terrific, definitely keepers, and they will get A LOT of use. Hope this is helpful to some...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TampaJoe,
Thank you so much for such an amazing review, and we are so pleased to hear it meets your needs and expectations, especially it revitalizes your music after tweaking the Equalizer on the Sony Headphones Connect app. Your assessment is spot on, the ultimate custom preset is your own. Sound is personal, and there's no right or wrong to set it up.
The Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. Changes to the Equalizer only take a few seconds, and reward your effort with pristine sound. Remember, presets don't restrict you; instead, they're a stepping stone to hearing audio how you like it. Thank you for purchasing the WH-1000XM5 and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are simply amazing! The sound quality is top-notch, with clear and crisp audio that truly immerses you in your music or media. The comfort level is also excellent, with soft ear cushions and an adjustable headband that provides a perfect fit. The build quality is solid and feels durable, ensuring these headphones will last for years to come. Overall, I am thoroughly impressed and would highly recommend these headphones to anyone in need of a premium audio experience. 5 stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Amazing! We're glad that you are enjoying the sound quality, comfort, build, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Better than Bose?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose? 100% YES!! Tried all flavors of noise cancelling headphones and these are #1 by a wide margin. These headphones sound phenomenal: Incredible immersive sound, deep rich bass, clear crisp highs. Download the app and you can customize the sound via the EQ. They are comfortable for long usage; 5+ hours on long flights. Exceptional noise canceling, best on the market. Skip the Bose, skip the lower model Sony's and GET THESE.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, WilliamF! We're happy to hear that you are impressed with your new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:ComfortCons mentioned:Volume
Still 5 Stars Regardless!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY COMFORTABLE! SLEEK! GREAT DESIGN! Not quite enough “volume” when using heavy equipment!
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort with long battery life. Excellent noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Amazing! We're thrilled to hear that you like the sound, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great for working from home.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of these and they are exceptional. I work from home and use them for MS Teams calls and the microphone array cannot be beat. I come through clear. Music is incredible with a typical bass forward response of most popular consumer models. However, this also helps with calls as voices are warm and not tinny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi digitalnofx, Thank you for purchasing your 2nd pair! We're glad you're enjoying the mic clarity and exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good sound, comfortable, and just better compared to other headphones at its price range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Secret, thank you for the fantastic review! We're immensely pleased to hear that the Sony - WH1000XM5 headphones are delivering in both sound and comfort. It's great to know you find them a worthwhile investment and a step above others in their price range. They're built to offer an exceptional listening experience with advanced noise cancellation, crystal-clear audio, and all-day comfort, and we're so glad they're living up to the hype. Thanks for being part of the Sony family! Regards, -Dominick
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding headphones. Noise cancelling is very effective. The only thing, is I would just pay the extra $60 for the xm6 right now, since the noise cancelling is even better with those.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, RyanL!
It is great to hear that you're finding the noise cancelling on your WH-1000XM5 so effective—it really is a benchmark for clear listening.
We also appreciate you sharing your perspective on the value of the WH-1000XM6. You make a great point; while the XM5 remains a top-tier performer, the newer XM6 features our updated QN3 processor and 12 microphones to push that noise cancelling even further. It’s helpful for other shoppers to hear how you weigh that price difference against the latest tech!
Thank you for being a part of the Sony community.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good quality, and they are very comfy !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickA,
That's wonderful to hear! We are so glad you're enjoying the sound quality and comfort of your WH-1000XM5 headphones. Your feedback means a lot to our team.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Love these for everyday and workouts
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so bad and I’m an audiophile and these really are nice to have on. I was previously using the beats which I also love but decided it was time for an upgrade. The sound quality is great, as well as the battery life. They don’t recommend you to use these while working out because of the sweat potentially being able damage the headphones but so far I’ve no issues and I don’t believe that my sweat would soak it that thoroughly. Really tempted to get the white ones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimmikoWatanabe, We're glad that you ae enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Excellent Comfortable Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far after having these for 3 days they are fantastic. I have used them a decent amount, and everything is great. The comfort is a highlight. I wear glasses and some over the ear headphones feel uncomfortable (like the airpods max) but these feel so good on my head. The noise cancelling is what I would come to expect from first party audio companies nowadays. The sound is great and I haven't noticed any problems. I got these for less because I am an employee and I would likely buy these for full price if I was needing a nice pair of over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dalen, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great sound, comfortable to wear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent, and the headphones are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyTater,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the excellent sound quality and comfort of your WH-1000XM5 headphones. The sound quality is a result of a combination of features, including a newly developed 30mm driver unit with a lightweight and rigid carbon fiber composite dome. This design allows for high-frequency sensitivity, ensuring a clear and natural sound that's true to the original recording.
Thanks for choosing Sony, have an amazing day!
DiegoV
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love. The noise quality and noise cancellation feature are so good. I recently had my Apple headphones break and got these to replace them and I like them so much more than the apple ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic feedback, MilaH!
We are absolutely thrilled to hear that you absolutely love your new WH-1000XM5 headphones!
It's rewarding to know that the noise cancellation feature and noise quality are so good. We are especially delighted to hear that you prefer these headphones to your previous Apple ones!
Thank you again for choosing Sony for your listening needs!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought these for my nephew and loves them. He uses them to work out and says the noise cancellation is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BigBrina1n,
Thank you for choosing Sony!
It brings us great joy to hear that your nephew loves the WH-1000XM5 headphones and values their superior noise cancellation during workouts. Knowing our products enhance his daily routine means a lot to us.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Excellent headphones, OK value for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an OK value for the price. The sound quality is excellent from the phones; the quality from the microphones is OK. They are light in weight, which is nice. I wonder how well the ear pads will wear. Overall, the workmanship feels and looks good - as usual for Sony. The microphone does not work when using the wired connection, not mentioned in the documentation! Fortunately the excellent Sony support staff quickly explained that this is how it’s designed. Swiping on the phones to change the volume is clumsy and slow. Also annoying: the power button is an awkwardly placed tiny button. The unit shuts off automatically when taken off, which is nice - but requires more effort than it should to restart.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IRISH, We're glad that you are enjoying your new headphones. We're also sorry to hear if the mic doesn't work when using wired connection. The headphones microphone is only transmitted via Bluetooth to your device. If you are using the wire with the headphones, your phone's mic will be enabled.
If the headphones turn off automatically, please try the following steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=auto%20power
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Sony wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones with great audio and decent sound cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, John!
We’re thrilled to hear you’re enjoying the great audio quality and noise canceling on your WH-1000XM5 headphones. It’s awesome to know they’re delivering the premium sound experience we strive for.
Enjoy the music and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, Weight
Very good for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, they are comfortable and they are very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hossele, This is great! We're glad that you like the sound, comfort, and lightweight design. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound pretty good. Lots of bass if you’re into that. Can be eq’d to have a nice full sound. Very comfortable. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnerM, Amazing! We're glad that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Connections to multiple devices comes up short
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable and sound quality is great. The convenience of auto play / pause when taking headphones off and on is a positive. Connecting to multiple devices is confusing, I have it connected to my Fold 5, ipad, and computer. Switching between devices can freeze the app. Need to turn the headphones off and on manually to get them to reconnect. Bose can connect to multiple devices at the same time much easier. I was hoping that the positives of the Bose and these Sony's would be combined in these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEGS, thanks for sharing your experience with us. We're glad that you like the sound quality, comfort, and features. We're sorry if connecting to multiple devices is confusing. We recommend checking the Help Guide for more details on how to use Multipoint. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best voice cancelation on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones after tweaked a bit with the EQ! Very light and comfortable and look beautiful! Fast charges in a little over an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mario, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
