Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them. Sound quality is pretty good, base is amazing. Better for android tho, iphone lacks base and max volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrjapa,
It is truly wonderful to know that you absolutely love the WH-1000XM5 headphones, especially their pretty good sound quality and amazing bass. We appreciate your valuable insights regarding the performance across different operating systems. Your detailed feedback is very helpful!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Battery life, Comfort
Music
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loves these. They fit over all her piercings. The charge lasts and they are very responsive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Espi1984,
Thank you for choosing Sony!
We're delighted to learn that your daughter is enjoying the WH-1000XM5 headphones! It's wonderful to hear that they provide a comfortable fit and that their impressive battery life and responsiveness have surpassed her expectations.
Best regards,
-Fred
- Pros mentioned:Sound quality
Love These Headphones But Quirks Prevent 5/5 Stars
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones, they do exactly what I wanted; block out ~90% of the noise around me with a single button. I wear these primarily while I'm at work, which is a large warehouse with lots and lots of noise, and these have no problem blocking it all out. This is where some of the quirks begin however. The first quirk is the microphones in the earcups; they are very sensitive to loud, high-pitched sound, like a piece of tape being ripped from its roll for example. These high-pitch sounds have a tendency to cut through the noise-cancelling and cause some sound tearing in the headphones when that happens. Unfortunately, I often use tape at work, so every time I do, I have to rotate my head away from the tape as I'm pulling it to prevent hearing a loud sound tear while my headphones are on. I'm sure that this is just a quirk and not something that most people will experience, but it's worth pointing out. The other major quirk I have experienced is the material the ear cups are made from. It's a kind of rubbery-leather material that, quite frankly, I don't like. I find that even light physical activity causes the area around the ears to moisten up and run hot when I'm wearing these because of that material. A kind of cloth material would have been a better choice in my opinion, but I'm sure Sony had a reason to chose what they did use. Additionally, because this material has no grip to it, I find that my glasses routinely slide down my face because the headset press-fits to your head, which causes the glasses to be pushed forward because there's nothing for them to grab onto and stay in place. Again, likely something that most people will not experience, but it definitely is something to know about. Overall however, these are the best headphones I have ever owned, and I have owned many over the years. If you're on the fence about buying them, just do it. Worst comes to worst, you return them, but I bet you won't!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, Thank you for the feedback on your experience with your new WH-1000XM5. While we're glad you like the excellent noise cancellation feature, we regret to hear about the high-pitch noise issue and the earcup materials of these headset.
To isolate the issue, make sure that the firmware is up to date and please perform a factory reset.
Factory reset steps for WH1000XM5:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Game changer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, excellent quality sound in base and clarity. The noise cancellation is pretty decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ROMANR,
Thank you for choosing Sony!
We're excited to hear, such positive feedback about your WH-1000XM5 headphones! It's great to hear that you enjoy their lightweight design, exceptional sound quality with rich bass and clarity, as well as the impressive noise cancellation. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort, a bit on the pricey side so far worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mason500, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Incredible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones? No. Heaven? Yes. Really, these things are magnificent. Connecting them were effortless. Sound quality is impeccable, I really enjoy the touch setting on the headphones to turn the volume up/down, skip, outside noise. I really enjoy these headphones. They are easy to clean. Above everything, they have an extremely great battery life and charge time. I would but over and over and over again. If you're on the fence, these are the ones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbigail, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended to buy . It’s premium quality. I will be buying the latest edition soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjibolaA,
We are elated to hear that the premium quality of the WH-1000XM5 has made such a strong impression on you! We take great pride in delivering a high-end experience, and it is wonderful to know that you are already looking forward to the next evolution in our headphone lineup.
The WH-1000XM5 continues to set a high bar with its dual-processor noise canceling system and carbon-fiber driver units, which provide incredible clarity and detail. We are particularly excited that you are keeping an eye on the future; the recently launched WH-1000XM6 builds on that premium foundation with our new HD Noise Canceling Processor QN3 and a return to the fan-favorite foldable design for even better portability. Whether you are enjoying the industry-leading silence of your current pair or moving to the latest edition, we are thrilled to have you with us.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Sound quality
I now love to vacuum!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter received this for an early Christmas present. She wore them vacuuming and said they worked great! She couldn’t hear anything but the music in her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Happy,
Thank you for choosing Sony!
We couldn't be happier to hear that your daughter enjoyed using the WH1000XM5 headphones while vacuuming and that they effectively immersed her in the music. It’s wonderful to know the headphones are delivering such a clear and focused listening experience during everyday activities.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable and also look really good. Both sound quality and noise canceling are great and I like how it can be connected to my phone and laptop at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi snorlaxx,
Awesome! We're happy to hear that you like the comfortable design, sound quality and industry leading noise canceling of the headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
First Expensive Headphones I've Purchased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never spent more than like $100 on headphones before because I was scared it was either a waste of money or I just didn't have the money for good headphones at the time. I took a chance with ghese and i love yhem! Sound is amazing, the noise cancelation is top notch, and the comfort is unparalleled (I actually have earn these for like 12 hours straight no issue). I highly recommend these a month into owning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YNGMIKEYJ,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sonyxm5s
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded nice and the ANC was great, but they were too big for my head. The battery life was also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselleA, Awesome! We're very happy to hear that you're enjoying the superb sound quality, great noise canceling feature, and excellent battery life of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We also recommend adjusting the slider and orientation of the left and right side so that the earpads fit snugly all around your ears. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones . Fit Excellent Deep bass sound Bought 2
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blondie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality and durability
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been using this headphones for the last 4 years and still on very good shape sound quality is really good i try other brands and just keep breaking this is your best option is you want something for a long timw
I would recommend this to a friendBrand response from SonyListens
Posted .HI Nikzero,
That is truly outstanding to hear! While the WH-1000XM5 model is newer, we are thrilled that you've found exceptional longevity and sound quality with our 1000X series over the past four years, and we are glad the commitment to durability has made Sony your preferred choice.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
The sound quality is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome. That alone was worth it, right? not sure about sound quality over WM4, but the fit was a little better for me, so spent more for WM5. I suggest to try the fit before spending so much money, Other things... Instructions were not easy to follow, and a little hard to find. Then case is terrible, so plan to buy a new case immediately. Zipper doesn't work well, and the design is just weird. A rectangular box with a loop and filleted edges would be better and probably cheaper. Now more waste for the landfill. It's a bummer that after spending $400, you still have to find accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, We're glad that you like the sound quality and fit. We also appreciate your feedback about the case. Your feedback matters as it help us improves our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Really Good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for listening to music and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngellO,
We are very glad to hear that your WH-1000XM5 headphones are delivering the premium music and noise-canceling experience we strive for. By combining our Integrated Processor V1 with the HD Noise Canceling Processor QN1, we’ve engineered these to create a truly silent backdrop so every note of your music can shine through with absolute clarity.
The Auto NC Optimizer is also constantly working in the background, automatically adjusting the noise cancellation based on your environment and wearing conditions to ensure you're always in your own private concert hall.
Thank you for choosing Sony to elevate your listening experience.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
**********************BUY IT**********************
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound quality, lightweight and dead silent. I was doing dishes and running the vacuum cleaner at the same time and the M5 blocked all the noise. I use these headphones while I am working or meditating. Peace and perfection are the only two words I can use to describe this product. My M4 lasted 4 years before the plastic broke. Over time my M4's developed small stress fractures that eventually gave away. I was naturally upset at first, but it allowed me to purchase and experience the new M5's. A blessing in disguise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Budakai,
Thank you for that wondeful feedback. We're glad to hear you like the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
My fifth pair
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation however between the touch pad control system and the size adjustment not having any click into the place it definitely is annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonY,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the sound quality and noise cancellation of your WH1000XM5 headphones. We also understand how the touchpad control system and size adjustment could be more intuitive with a tactile click, and we apologize for any inconvenience this may cause. Please know that we will share your valuable feedback with our team to help improve future designs.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
The Best headphones you will love them.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, the best headphones I've tried, I loved everything apart, they are super comfortable
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Happy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it , it’s was my life saver in long international fligh, I was sit on a last row on a end , and it’s was super noisy over there , this headphones has noise control option , what was really my life saver , love it , and also I don’t need charge them for 32 hours , what I think it’s wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KateL, We're delighted to hear that you're enjoying the features of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, light weight, excelente noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisCA, We're delighted to hear that you like the audio quality, light weight, and noise canceling function. Thank you for choosing Sony. Erin
