Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, noise canceling, soft fit and long battery life. Worth buying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TAT1 Great! We're glad that you like the noise canceling, soft fit and long battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Excellent Noise Cancelling, Sound Quality 30h Batt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far, the best noise cancellation in the world. The active feature continually adjusts the environment and dials in the cancelling. My ears are in heaven. Use on the airplane, and it's 30hr battery make international travel so comfortable. My last set of Sony NC headphones lasted over 10 years and are still going. DONT THINK ABOUT IT...BUY THESE oh...the sound AMAZING. Also, if the battery ever dies...they STILL WORK as wired headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AceJones123, Amazing! We're glad that you are enjoying the noise canceling function, features, battery life, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Pretty nice while they last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So these are ok. While they last. Bass is alright but if you like heavy bass look elsewhere. Noise canceling is nice. Comfortable. BUT. I’ve owned these about 17 months now. With about 30 days total use. And they just snapped on me mid flight. Wonderful. From other reviews I’ve seen. This seems like a common issue. I won’t be using Sony again for headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LewisR,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM5 Noise Canceling headphones comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the unit.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Battery life, Sound quality
Exceptionally clear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall excellent headphones. The connectivity doest alway work first try, the talk to speak option could use refining and I find the overall sound isn't as warm as I'd like but it does excel at producing clear tones. They have great battery life and the noise canceling is the best ive seen, better than my the bose qc45 headpones i previously had. Overall I'm happy with the purchase and find them better than my previously headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DD78,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you appreciate the battery life and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Durable and great battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones they’ve been durable. I’ve had them for a while now I carry them with me in my bag for college definitely can take a punch. I have a scrape on mine after a huge impact, but doesn’t affect performance and the battery Life is amazing.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Sound is excellent! Battery life is really good too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jazz,
Thank you for choosing Sony!
We're thrilled you're enjoying your WH-1000XM5 headphones! It's fantastic to know you find the sound excellent and the battery life really good. We designed these headphones to deliver an exceptional audio experience for extended periods, and your feedback truly reinforces that. Thanks so much for sharing your positive comments!
Best regards,
-Fred
- Pros mentioned:Sound quality
A worthy uograde
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the XM4’s, and they lasted a good 5 years. The XM5’s improve in every way that matters when it comes to sound and noise cancellation. The cups are deeper so they fit better. The connection is better than previous models, with seamless switches between devices working flawlessly. The accompanying app is great for nailing your specific sound settings. Oh and they work without having to be powered on via AUX.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Caden! We're delighted to hear that you loved your new WH-1000XM5 headphones and appreciate your detailed feedback. It's fantastic to know that the improvements in sound quality, noise cancellation, and deeper ear cups have enhanced your experience. We're also glad that the seamless device switching and the accompanying app met your expectations, allowing you to fine-tune your sound settings. Additionally, the functionality via AUX even when powered off is a valuable feature that many users appreciate. Your feedback helps us continue to improve our products and services. Thank you again for your support and for being a valued Sony customer!
Thank you for choosing Sony!
Best regards,
Gus
- Pros mentioned:Comfort, Sound quality
Amazing technology
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is alot of features one can use to improve their sound experience. Very comfortable. Very responsive as in speak to chat features. It detects your voice and stops the music allowing you to communicate with others and once you arent speaking anymore you csn go back to enjoying content. Very nice and i recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kartier,
Wow! Thanks for your amazing review and for your recommendation. We're glad that you are pleased with the sound quality, comfortability and appreciate the speak to chat feature of our WH1000XM5. Thanks for choosing Sony and enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
My favorite ANC cans.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had every version of these since release. My favorite ANC headphones. Super comfortable and great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi benny32,
Thanks for the review! We truly appreciate your loyalty and are glad to hear that the WH1000XM5 Noise-Canceling Headphones continue to be your favorite. Thank you for choosing Sony! Enjoy the comfort and immersive sound!
-Maria
- Pros mentioned:Battery life, Sound quality
Nice sound quality, good battery.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for flying, but now using them at the desk when working a lot. Battery life is great, Type C charging is a big plus, App for Android works 100% of the time, and have had not issues switching audio from a laptop, Desktop and phone! Noise canceling is great hear almost no plane noise, and the audio still sounds great. Placing a hand over the right ear will turn on ambient sound, thought that was lame but turns out to be very nice to have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamJ, Great! It's good to hear that you are enjoying the battery life, noise canceling function, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, lightweight and great fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesseB, Thanks for your feedback. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Cewl!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dope, i just don't like it muting my audio when i speak, but love the noise cancelation, so i ignore that default setting's irritability. I think ability to use an aux adapter the device should be on every headphone device,
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SylviaH!
We are so glad to hear that the WH-1000XM5 is "dope" and that the noise cancellation is hitting the mark for you!
That muting issue is actually a feature called Speak-to-Chat, and you can easily turn it off so it doesn't irritate you. To disable it without even opening the app, just hold two fingers to the right ear cup touch sensor until you hear the voice guidance say, "Speak-to-chat deactivated." Now you can sing or talk along without the audio pausing!
Also, we agree on the importance of wired options—that’s why we include a 3.5mm headphone jack and a cable in the box, so you can keep listening even if the battery runs out or you're using a device without Bluetooth.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is awesome! A few differences than previous but fine
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertM,
Thank you for choosing Sony!
We’re honored to hear that you find the sound quality of the WH-1000XM5 headphones impressive. We appreciate your understanding of the differences from previous models and are glad they continue to meet your audio preferences. Your insights help us as we strive to refine each product.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
bessttttt headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used. They are comfy, sleek, and very much noise cancelling. I put them on sometimes even without music just to block out noise and they are perfect. Not to mention the sound. The sound on these is heaven, it amplifies the noise in a way no other headphones can compare. It’s 100% worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amp311, great! We're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Foldability
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Epic sound, comfort and build quality. Hard to travel with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM, Amazing! We're glad that you like the sound, comfort, and build quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM3's I bought in 2018 and I love them and how much more comfortable they are. A bit pricey but I know that I'll run these into the ground before I replace them. The ANC doesn't seem to be as strong but it isn't very off putting. The app is pretty convenient and the music is just as crisp and clear as it always is with Sony. Too bad these aren't really meant to workout in so I'll have to go ahead and buy some earbuds. Overall I'm very satisfied with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Felix, Great! We're glad that you like the use of Headphones Connect app, sound quality, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great purchse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase i have ever made. really happy with every aspect of these headphones. Only small drawback is the headband, after a long movie or gamming session the head band digs into my head almost that gives a slight discomfort. other than that, its fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AaronmichaelanuroopC,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM5 headphones have delivered an outstanding experience in every aspect for you. We apologize for the discomfort caused by the headband during extended use and appreciate you bringing this to our attention. We will share your feedback with our team to help improve future designs. It’s wonderful to know that, aside from this, the headphones are enhancing your movie and gaming sessions.
Best regards,
-Fred
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones! Sound quality is excellent especially for someone who listens to heavier music. Also very comfortable compared to other headphones I’ve tried. Highly recommend for casual use or heavy listening!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonF!
It is truly wonderful to know that the WH-1000XM5 is hitting the mark for your heavier music and providing the comfort you need for long listening sessions!
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Quality sound with no distractions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their ability to shut out the rest of the world is amazing. This headset is very comfortable and produces a rich sound that is unaffected by the noise around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star and review, John. We're truly delighted to hear that we've matched your expectations with your Sony WH-1000X5 Headphones. Your satisfaction with the excellent noise cancellation, sound quality, and overall comfort of your headphones are greatly appreciated. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
These are nice headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones! Light and comfortable. Noise cancelling and mic quality are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, i2c2, Thanks for the great review and the 5-stars rating!
We are glad our headphones have made such a good impression on you! Keep enjoying the amazing sound quality, and their amazing Noise Cancelling feature, and with their lightweight and comfortable design, finished in newly developed soft fit leather, it will fit snugly around the head with almost no pressure on the ears, allowing you to enjoy them for a long time without feeling discomfort.
Thanks for choosing Sony, have a n amazing day!
-DiegoV