Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing Headphones - Best Gift Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these, the sound, the noise cancellation is amazing and the way they turn off and on when you put them on or take them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisL,
We are excited to hear that your son is enjoying the Sony WH-1000XM5 headphones so much, especially the superior audio fidelity and the highly effective ambient sound management. We designed the wear detection feature to add convenience, and it is great to know that functionality is appreciated!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
BUY THESE NOW!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are so comfortable, anfforable and great at noise cancelling. Wore them on a recent flight to Disney. So easy to pair and connect! I tried the new Apple ones in the store and they were so heavy and uncomfortable. Shout out to the sales associate who suggested the ones I purchased!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseC, That's awesome! Thanks for sharing you experience. We are glad that you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
The boss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound, great App, love the design Nice Fit, Loveit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingdede, Amazing! We're thrilled to hear you love the design, great sound, excellent fit, and app of your Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and fast shipping. They are exactly what I was looking for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoB!
Thanks so much for sharing your feedback with us.
It is fantastic to know that these WH-1000XM5 were exactly what you were looking for! We’re so glad they arrived quickly and are feeling great on your ears.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Bass, Sound quality
Worth the wait, money and the hype! Get these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding. I've had, and consequently compared these Headphones to the Bowers and Wilkins PX7's, the older Sony 1000MX3's and Jabra Elite 85t's and the Sony's Noice Cancelling is superfluous. No question. The deep bass, the rich treble/highs makes listening to everything from 2Pac to Enya, to Nelly a choice experience. The phone/bluetooth quality is outstanding. I refuse to take a call on any other headset that I own than these Sony WH-1000MX5's!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LogitechDarkFieldFan, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony headphones w-5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is crisp and clear. Noise cancellation is not 100%. Bluetooth lags.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinA!
Thanks so much for sharing your review on the WH-1000XM5! It is fantastic to know that you’re finding the sound crisp and clear.
We also appreciate your honest feedback regarding the noise cancellation and the Bluetooth timing.
If you need any help with your headphones, we invite you to contact our support team so we can look into this for you. https://www.sony.net/support-contact
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Not sure it's worth the upgrade, but still good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of the Sony WH-1000 headphones. I bought the XM4 and really like them, so took the plunge for the upgrade. I'm not sure I see a big difference in the new one, but it still sounds great. Maybe a little lighter than the XM4. If you like top-notch headphones, these will definitelu fit the bill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grabes,
Thank you for the purchase and 5-star rating! The main features of the WH1000XM5 are
Industry-leading noise canceling, crystal clear hands-free calling; up to 30 Hours of playback with ANC on; Ultra-comfortable, Lightweight design with soft fit leather; multipoint Connection, redesigned collapsible case. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best headphones on the market imo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. Great sound and quality. Battery life is really good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ndng, it's truly wonderful to hear you're so pleased with your Sony WH-1000XM5 headphones! We designed them to deliver an exceptional listening experience, and it sounds like they're truly hitting the mark for you. With up to 30 hours of playback with noise cancellation on, they're built to keep up with even the longest commutes or travel days! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Hard to control
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good. Too uncomfortable for a long time use. Ears get very warm. Hard to control features. Hard to connect through wi-fi
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, WilmerV,
Thanks for the review! We appreciate the comments towards the design and the touch panel, and we can take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Quality sound with no distractions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their ability to shut out the rest of the world is amazing. This headset is very comfortable and produces a rich sound that is unaffected by the noise around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star and review, John. We're truly delighted to hear that we've matched your expectations with your Sony WH-1000X5 Headphones. Your satisfaction with the excellent noise cancellation, sound quality, and overall comfort of your headphones are greatly appreciated. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
wonderful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound and very comfortable and the battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lifshenco, we're glad you like the sound quality and battery of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
My favorite ANC cans.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had every version of these since release. My favorite ANC headphones. Super comfortable and great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi benny32,
Thanks for the review! We truly appreciate your loyalty and are glad to hear that the WH1000XM5 Noise-Canceling Headphones continue to be your favorite. Thank you for choosing Sony! Enjoy the comfort and immersive sound!
-Maria
- Pros mentioned:Sound quality
Sony XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great gift. Plays great sound. Worth the money and price for good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there!
We are delighted to hear that these headphones made for such a wonderful gift! There is nothing quite like the feeling of unboxing a premium audio experience, and we are thrilled that the sound quality is hitting all the right notes for you. Investing in high-quality gear should always feel rewarding, and it’s great to know you find the WH-1000XM5 truly worth every penny for its industry-leading performance.
Thank you for letting Sony be the soundtrack to your journey.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Best overall sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver a great performance of solid lows, mids, and highs; shining particularly towards mid-lows and mid-highs the bass has a very nice rumble to it. The ANC is superb and is a great addition to these both wired and wireless to your preferences as they last for about 35 hours wirelessly and connection is seamless and simple. Definitely recommend after the use of my AT-M50X for thousands of hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
10/10 Headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, feels very light and can wear it for a long period of time without it feeling uncomfortable. Noise cancellation is outstanding. Definitely recommend to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleH, We're happy to hear that you like the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this almost all the time and everywhere. Such a good base and even the noise canceling is just one of the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanR,
It is most rewarding to hear that these headphones have become your constant companion. We are thrilled that the bass performance and our noise-canceling technology have provided you with one of the best listening experiences you've ever had.
Thank you for trusting Sony with your audio needs.
Regards,
Dominick
- Pros mentioned:Sound quality
A worthy uograde
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the XM4’s, and they lasted a good 5 years. The XM5’s improve in every way that matters when it comes to sound and noise cancellation. The cups are deeper so they fit better. The connection is better than previous models, with seamless switches between devices working flawlessly. The accompanying app is great for nailing your specific sound settings. Oh and they work without having to be powered on via AUX.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Caden! We're delighted to hear that you loved your new WH-1000XM5 headphones and appreciate your detailed feedback. It's fantastic to know that the improvements in sound quality, noise cancellation, and deeper ear cups have enhanced your experience. We're also glad that the seamless device switching and the accompanying app met your expectations, allowing you to fine-tune your sound settings. Additionally, the functionality via AUX even when powered off is a valuable feature that many users appreciate. Your feedback helps us continue to improve our products and services. Thank you again for your support and for being a valued Sony customer!
Thank you for choosing Sony!
Best regards,
Gus
- Pros mentioned:Battery life, Sound quality
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched over from beat studios and the difference is extremely noticeable. Crisp and clear sound and extremely easy setup. Amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyP, Congratulations on your upgrade! We are thrilled to learn that the crisp and clear sound, easy setup, and long-lasting battery life of your Sony XM5 headphones have significantly enhanced your listening experience. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Great sound quality and comfort
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and super comfortable for over-the-ear headphones. I wish they made cooking earpieces for them on release, that’s the only thing I would change. I use these to study in order to focus, and they’re comfortable enough to walk with outside as well. So far the connectivity seems pretty seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Awesome! We're glad that you are enjoying the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and sound I use these for the gym and they sound incredible and blocked noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexR,
We are thrilled to hear you’re enjoying the incredible sound quality and noise canceling during your gym sessions!
Thanks for choosing Sony.
Best regards,
Eliab
