Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Amazing headphones!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZING! I love these! The sound is sooo good! I love using them when i just want to get lost in the music, the bass and treble is good and the eq is good. They do get my ears warm from the material of the ear muffs after using them for a while. Quick to connect on my iphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex93, Fantastic! We're delighted that you like the sound quality and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about them, good sound quality, fits well in the ears, good connection with my cell phone, I really like everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvelinoC,
We’re so glad you’re loving the WH1000XM5 headphones! Great sound, a comfy fit, and an easy phone connection make them a fantastic choice. Thank you for trusting Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The sound is crystal clear. Love the feature that lowers the volume when you place your hand on the right side of the headset to hear when someone needs to talk to you. Having the headphone charged via usb is great....no more batteries! They also hold the charge for a long time. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tampagirl, Excellent choice! We're glad that you like the sound, features, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, comfortable, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ant1, perfect! We're glad you like the sound quality, comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Headphones for my daughter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice color and it has a good sound quality, excellent price and quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdelaR,
Thank you for choosing Sony!
We’re elated to hear that you appreciate both the color and sound quality of the WH1000XM5 headphones. It’s wonderful to know that the combination of design and performance resonates with you, especially alongside the value they offer. Your feedback encourages us to keep delivering products that blend style and excellence seamlessly.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best Sony WH Series Headphones Yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical when I saw the design of these headphones, and they were going to be overpriced and cheaply built. I was surprised at how comfy, and well-built these were when I put them on. The noise canceling is the best iteration yet and doesn't hurt my ears like previous models. If you want to splurge on over-ear headphones, then give these a try! I use these in the office daily and couldn't be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamH,
Thank you so much for your positive feedback and recommendation! We're glad to hear we were able to meet your expectations with the WH1000XM5. Nice to know you are enjoying the amazing sound quality, comfortable fit, noise canceling features and overall performance of the unit. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and lightweight. Sounds amazing and has really great noise cancellation. I really like the feel of these but since there is no water resistance I can’t help but wonder how long these will last before they start to deteriorate. People will always sweat with headphones on so it’s strange that they are no built for sweat-resistance. I also wish they were collapsible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cristal, Thank you for your output. We're glad that you like the sound and noise canceling. We'll forward your feedback to the proper department. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing working out headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and does not slip when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megaman,
It’s rewarding to hear you're loving the XM5 headphones! We're so happy to hear the design and amazing sound quality make them perfect for working out! We hope you have amazing moments with them.
Thank you for choosing Sony.
-Eliab
- Pros mentioned:ComfortCons mentioned:Connectivity
An ideal headphones with minor issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has everything, one of the best comfortable quality products in the market right now. Looks amazing and you can wear it all the times. Its true to every good thing you can find it in all the reviewa. I have been facing connectivity issues form day 1 and whatever I do it is still there. I also noticed the sound quality is not the best for the price point but it's not bad either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keyur, thank you so much for sharing your feedback. We're happy to hear that you like the comfort, quality, and looks. We're also sorry if you're having connectivity issue and the sound quality did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated. You can check and verify the software using the headphones connect app. Using the app, you can also customize the settings such to fine-tune your music. You can also reset/initialize the headphones. Please refer to the Help Guide for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
noise cancelling is great but app gives me issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent noise cancelling! I would give 5 stars however the price is high in my opinion. I love all the features, the app looks dated but is still useful. The only issues I have are regarding app settings changing and having to reset them each time I turn the headset on/off. Specifically the feature that pauses music when you turn your head gets annoying, I change it in the app however it changes back between uses. Overall, solid headphones but pricey for app annoyances.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Exceptional!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise canceling capability, great product Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
We are thrilled to hear that the WH-1000XM5 headphones are delivering the excellent sound and noise cancellation you expected! It is great to know that the dual-processor system and 8-microphone array are providing that "excellent" distraction-free experience Sony is known for.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Best headphones I own
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Have had them now for a few months and one of my best purchases to date. The sound quality is outstanding and I love how noise canceling these are. They also do not hurt my head at all or feel tight. These are one of the first headphones to not give me headaches. I have many pairs of headphones and these are number one in my list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaz9,
Awesome! We're glad you found the best headphones that matches your needs and expectations. We're really glad you are enjoying the outstanding sound quality, comfortable fit and noise canceling features of the WH1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had tons of headphones, from shure to bose to bowers and wilkins. These are lightweight sound quality is great and very comfortable! The carrying case is great for flights. I was between these and airpods max, the portability of these is better than airpods max and sound quality sounds better on these! All the way sony nice work!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you so much for taking your time to write this review! Your kind words encourage us greatly. We're really glad you are enjoying the amazing sound quality, comfortable fit, lightweight, carrying case and overall performance of your SONY headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Love them, no complaints!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost 2 months of daily use, I would say these headphones are worth it! The noise cancelling feature is fantastic, i ise it at work daily. It is convenient to have a button that turns off the noise cancelling for when coworkers come up to ask a quick question. I only need to charge them once every week and a half.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Julia,
That's perfect! We are pleased that you are satisfied with the noise canceling feature of your new Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound its amazing fit perfect color nice and soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferD,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
LOVE THESE !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never in my life have I experience noise cancellation the way these headphones provide me with. This is perfect for when you just want to be in your own world and hear nobody say anything when walking past a group of people. I love these headphones . Worth the purchase and extremely comfy , hugs my ears so well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimm,
We appreciate the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, great quality, I would highly recommend this item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Microsoft365,
We are elated to hear that you find the sound and quality of your headphones to be awesome! Knowing that you would highly recommend them to others is a wonderful compliment to the work we put into our products.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Don’t think just buy them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said these were the best headphones out there and they weren’t lying, sounds incredible
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 4braham20,
Awesome! Thanks for your purchase and for your recommendation. We're glad that you are pleased with your purchase and with the quality as well as the performance of our WH1000XM5. Thank you for choosing Sony! Enjoy!- Marco
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound with these headphones. There is more technology in these headphones than i will ever use. I had Bose headphones for years. The ear padding wore out so i purchased the Sony headphones. The difference between them is like, the Bose are like driving a Lexus. The Sony is like driving a BMW. Both excellent but the Sony has a bit more power in the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Dave,
Thanks for the great review and a 5-star rating! It’s rewarding to hear how much you are loving your Sony Headphones! With up to 30 hours of battery life, you'll have enough power even for long trips; and with their modern and lightweight design, they fit snugly around the head with less pressure on the ears while keeping out external sound because of the amazing Noise Cancelling feature!
Thank you for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Bass, Sound quality
Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. Love the noise cancellation feature as well as when I’m listening to music the bass is just what I was looking for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsamm, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl