Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Comfortable, great cancellation, good sound qualit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and stylish headphones. Have been able to wear during longer periods like on flights with little fatigue. Probably the best sound cancellation out of the competition. Sound quality is good but not fantastic (likely due to the cancellation filtering).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinC,
We're truly delighted to hear that you like the excellent noise cancellation and you find it very comfortable to use during long periods of time. To get the most out of your purchase, please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance.
If you feel like you are missing some bass or your music missing a bit of oomph, the Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. For more details, you may refer to this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have ALWAYS bought Beats-but after trying these out-the comfort and the sound was amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StaceyH, Thanks for sharing! We're thrilled to hear that the Sony WH1000XM5 headphones impressed you with their comfort and amazing sound. Thanks for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset, love to use for when I work or go to the gym! The noise-canceling feature really helps me focus, and the sound clarity is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesM,
We are thrilled to hear that your WH-1000XM5 headphones are helping you stay focused at work and powered through your gym sessions! It’s great to know that the noise-canceling performance and sound clarity are making such a positive impact on your daily routine. Since you enjoy using them while working, we recommend trying out the "Speak-to-Chat" feature in the Sony Sound Connect app, which automatically pauses your music when you start a conversation. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort
XM5s the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in comfort and ANC is not too overwhelming compared to other brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey UlyssesB, thank you for your positive feedback on the Sony WH-1000XM5 headphones.
We're delighted to hear that you find them the best in comfort and that the Active Noise Cancellation (ANC) fulfills your requirements without being overwhelming compared to other brands.
The WH-1000XM5 has been designed with user comfort in mind, featuring soft-fit leather ear cups and a lightweight construction. Additionally, our ANC technology aims to provide a balanced reduction of ambient noise across various environments without causing discomfort, a feature that users have found beneficial.
We appreciate your support and are glad to know that our focus on enhancing comfort and refining our ANC technology has positively impacted your experience.
Thank you for choosing Sony.
Gus
- Pros mentioned:Sound qualityCons mentioned:Price
Good for casual listeners (only them)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earphones are very good if you’re looking for a well mastered casual listen, definitely not for audiophiles! The hi-fi system is tuned to a specific master/engineer and will change the producers intentions to instrument (or song in totality)! Would not recommend to music producers! But for casual listeners, it’s a good choice… maybe not for the price though, if you like how they sounds they’ll be a good suite, but if you want true transparency this is not your choice!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Eric,
Thank you for sharing your thoughts and feedback on the Sony XM5 headphones. Although they may be considered pricey, these headphones are crafted to cater to a diverse range of customers. Additionally, we also offer professional headphone models that cater specifically to those with a profound passion for music. Again, we appreciate your feedback. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Incredible headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for the gym and traveling most comfy head phones ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamK,
We are thrilled to hear that your WH-1000XM5 headphones are providing the comfort you need for both the gym and your travels! It’s great to know they are serving you well in such a variety of environments.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I am enjoying using them, great for the gym. The noise cancel is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .HI user851610,
We are thrilled to hear that you are enjoying the WH-1000XM5 Headphones! It’s fantastic that you find them very good for use at the gym and that the noise canceling performance is "crazy good."
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones on sale. Excellent sound quality for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AlanB!
We’re glad you were able to snag the WH-1000XM5 on sale! It’s great to hear that you’re enjoying the excellent sound quality and finding them to be a fantastic value. With their integrated V1 processor and 30mm driver unit, they truly deliver a premium listening experience.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best noise cancelling technology available
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Noise cancelling is amazing. I had the M3's, which were exceptional, and these are a step above. The sound quality is very true to the music. They do not give over harsh base like some other headphones so if that is what you want these aren't the ones for you. Bluetooth connection is easy and dependable. Great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 808Hiphotog,
Thank you for your positive feedback on the WH-1000XM5 headphones! We're thrilled that you're enjoying the noise-cancelling features and sound quality. It's great to know that the Bluetooth connection has been reliable for you. Thank you for choosing Sony and enjoy your WH-1000XM5 experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best sony headphones in years.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony took the best audio canceling headphones in the planet and rev it up to 9,000. They are comfortable to use at the gym and they dont get messy like others. This is a must have in the inventory if you are an audiophile and noice canceling person who travel by plane....100 guarantee.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseO, Thank you for the amazing review! We're very pleased to hear comfortable fit and excellent noise cancellation of your new Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. I upgraded from Beats Solo Pro and these are far more comfortable. I am not the neatest or cleanest person and the light grey color has been super durable and not hard to take care of. Battery life makes it worth it. A bit pricey though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamillaC, Excellent upgrade! We're glad that you like the battery life and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really great at noise cancelling. So good that you can’t hear someone talking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Strawberries,
We are really happy to hear that the noise cancelling feature of the Sony WH1000XM5 works so effectively for you, making your listening experience immersive. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Bass, Sound quality
My new headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best feature on these headphones is the noise cancellation. I took a flight to Paris 13 hours plus filled with children, i head nothing but my great music, I didn’t even hear the noise from the plane. Love that I hear more than just the base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fireplace, What a great experience! We are glad that you like the noise canceling feature of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good quality and work really well. The audio quality is top notch & the noise cancelation work extremely well, With how comtroble they work I can wear them forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeS, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really great and help block out the noise around
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, RaeT!
We are so happy to hear that your WH-1000XM5 headphones are doing a great job of blocking out the world around you! With two processors controlling eight microphones, we designed these to provide our best noise canceling yet, especially for high-frequency sounds. It’s wonderful to know they are helping you find some peace and quiet!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best headphone overal’
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally be using this headphone for the past 3 month, and it really is the best headphone, in the gym i literally cannot hear the gym music or the sound of machine or even people talking so the ANC is amazing and it terms of sound, i really felt the difference with my old headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frenchie, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best headphones.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Super pricey but worth it. They feel nice on the ears and have such good noice cancellation that it almost hurts but if ya can manage the price definitely get these. Good connection too but ive had trouble connecting them to my pc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thank you for the review and we're glad to hear that you like the headphones. We highly recommend uisng the Sony Headphones Connect app so you can adjust the noise canceling and customize the surround effect and equalizer function. Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Highly Recommend if you wear glasses
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I've ever made. Sound is excellent. Noise cancelling works great. I work from home and use them for meetings... I wear glasses, so being comfortable without digging my glasses into my head was a big deal. I've worn them for hours at a time and they stay comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi antonio, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
W1000xm5
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, the sound is good, great battery life, noise cancellation is not bad at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohamedA,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality, battery life and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery lifeCons mentioned:Connectivity
Best for personal use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a using this product for more than a year, It has a excellent battery life and good sound system. Sometimes it disconnects, but overall, it is a reliable pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabiola, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
