Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an incredible product. Very good sound and battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinB,
Very nice! We're glad to hear that you like the sound quality and battery of the headphones.Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, battery lasts long.comfort fit on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curl,
Thank you so much for your kind review! We're so glad to hear that you're enjoying the great sound quality, long battery life, and comfortable fit of your Sony WH-1000XM5 headphones. We hope they continue to bring you an exceptional listening experience, just as we aim to deliver with all our products.
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality, Weight
GOOD HEADPHONES
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight. Good size. Good Noise cancelling. Needs app improvement though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorR, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Better than beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect headphones for the gym! I have had beats studios 3 before and they tend to hurt my head and ears after a while. These headphones are super comfy and the noise canceling works really good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdalbertoD,
You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great for planes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Planes seem louder than 20 years ago. I am likely wrong, but i needed these headphones. Wireless and noise canceling. I can listen to Audible without turning the volume all the way up. Perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mergatroid, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is unlike anything I’ve heard before from headphones. The companion app makes it easy to adjust the eq and get the sound just right. It’s very comfortable, I wear almost 7 hours a day at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCoder, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality of sound and super comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, ArturA! Thanks for sharing your thoughts on the WH-1000XM5 headphones. We’re so glad you’re loving the amazing sound quality and comfy fit! Those are definitely standout features we hear a lot about. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
PERFECT
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, a lot of features and perfect for any style of living
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, DominickN!
We are thrilled to hear that you are enjoying the good sound quality and the many features of your WH-1000XM5 headphones! We designed them to be versatile, and we are especially pleased that you find them perfect for any style of living, seamlessly blending performance and sophisticated design.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Must Try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZING! The sound is awesome, battery life is sufficient, love the app on the phone with scanning your ears, helping with the way sound is delivered. The update was really slow though, took about an hour to finish the firmeware update for some reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tripp, we're glad you love our the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue updating your SONY unit's firmware. In the event that you encounter this issue again in the future, please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00206321
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ,
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
SOLID ON EVERY LEVEL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones are... fabulous. They are comfortable. The charge lasts for hours and recharges quickly. The sound... the most important part... is amazing. These surely aren't the cheapest but they are truly solid on every level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CTNY, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them! So light and comfortable. I’m not a professional sound expert but I really enjoy the sound from these headphones and I love the feature to customize sound to your liking. The noise canceling works great and is very helpful when I’m studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlissonV, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound Robust frame and sleek design Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Thanks for the review. We're thrilled you’re enjoying the WH1000XM5 headphones with their excellent sound, robust frame, and sleek design. We truly appreciate your recommendation and your choice of Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Amazing Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fall nothing short when it comes to quality and comfort by far in my opinion the best headphones on the market !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilmerO, Great! We're thrilled to hear that you like the quality and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
High-end noise cancellation with style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone with mostly Apple products, I was searching for a pair of headphones that are of great quality and wouldn’t draw too much attention. Glad I went with Sony. They have great sound quality, lightweight, and an amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MHerr, We're delighted to hear that you are enjoying the sound quality, lightweight, and an amazing battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good sound but flimsy and expensive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of reviews suggesting these headphones are lacking in durability. I agree with this. I had to get a replacement in the 1st year because one of the speakers were damaged. I had exclusively used the headphones at my office job without ever dropping them or transporting them. The replacement pair I got with the warranty about a month ago are still working normally. When they work, they sound great, though I do find the construction rather flimsy for the price point. I also own Bose QC45 and I find them to be much sturdier with similar sound quality. I will say the noise cancelling on the Sony headphones is significantly better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekE, We're glad that you like the audio quality. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
- Pros mentioned:Comfort, Sound quality
Best headphones ive ever bought
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never had a pair of headphones that provide such comfort and such grear sound quality at the same time. If anyone ever asked what headphones i would recommend, hands down its the XM5s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Great! We're thrilled that you are enjoying the comfort and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM5 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable fit with good acoustic and noise canceling quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roku, That's fantastic to hear! We're thrilled that your Sony XM5 headphones fit you perfectly and that you're enjoying their incredible sound quality and noise-cancelling features. Thank you for choosing Sony! Enjoy your listening experience! -Maria
- Pros mentioned:Sound quality
electric man
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony make fine product but for men this unit need a lot of finger moving around in order to work, up & down & side way well. it sound great but not for me. get the best deal around / shop
I would recommend this to a friendBrand response from SonyListens
Posted .Hi force77,
Thanks for the review. It’s great to hear you’re enjoying the sound quality of the WH-1000XM5!
We also really appreciate you being honest about the touch controls. Feedback like yours is exactly how we figure out how to make our next units even better and more comfortable for everyone to use.
Thanks for giving Sony a try. We're happy you found a great deal!
Sincerely,
Estefany
- Pros mentioned:Sound quality, Weight
All around good set of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good, crisp. Lacks a bit of booming bass compared to my much older Beats Pro (before the apple merge). Noise cancelling is good, the dynamic mode leaves some room for improvement. Overall great set, nice and light on the head too. I'd say theyre $100 overpriced, given some of my $100-200 headphones are pretty close in terms of sound quality alone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomD, We're glad that you like the sound quality and noise canceling function. Please ensure to download the Headphones Connect app. It has an equalizer that can be use to customize the settings to fine-tune your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones amazing!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this headphones have been amazing... My son enjoys useing them everyday when he works out and also the hand gestures that you can wave your hand over the right side of the headphone makes it lot real easy instead of clicking on your phone or pushing the button... I would definitely recommend to anybody that works out and wants noise cancellation to stay focused...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelG,
Thank you for sharing your experience! It’s awesome to hear the WH1000XM5 headphones are making workouts more enjoyable for your son. Thank you for recommending and choosing Sony! Enjoy! -Maria
