Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love the head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the quality of sound is amazing the head sets fit great! I think they are priced well for the quality and sound you get out of them compared to other brands! 5/5 rating love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greeksavage Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d say these sony headphones are the best noise canceling headphones out there. The sound and quality are great and the battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon Great! We're delighted to hear that you're enjoying the sound, battery life, and noise cancelation. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Overall great performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable pair of headphones. Unfortunately the headset sometimes struggles to follow commands like skipping music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidyS,
We are pleased to hear you find the WH-1000XM5 headphones to be a really comfortable pair! We apologize that you are experiencing struggles with the touch controls when skipping music, as the gesture controls should be consistently responsive. This issue can sometimes be caused by the Bluetooth signal quality, especially when the headphones are set to prioritize audio quality over a stable connection, so we recommend opening the Sony | Headphones Connect app and changing the setting to "Priority on Stable Connection" in the Sound tab. If the issue persists, please try restarting your playback device (phone/laptop) or performing a simple reset of the headphones (instructions are in the help guide) to clear any temporary glitches.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality, great sound and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChaseD,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the amazing quality, sound, and noise cancellation of the WH1000XM5 headphones. It’s rewarding to know that they deliver an immersive listening experience that stands out. Your kind words inspire us to keep pushing the boundaries of audio technology.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes the quality and performance. He's happy, I'm happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MargaretB,
Thank you for choosing Sony!
It brings us great joy to hear that your son is enjoying the quality and performance of the WH1000XM5 headphones. Knowing that both of you are happy with the experience truly motivates us to keep delivering products that bring people together and enhance everyday moments. Thank you for sharing your kind words!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Incredible headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sound quality and noise cancelling i have ever experienced. Lightweight, well built and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Businessface, We're pleased to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever owned. Great sound quality and comes with an actual case for everything. Battery life is 30 hours which is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevonM, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know you are enjoying the top-notch sound quality, amazing battery life, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Thank you so much for your purchase! -Jess
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Cutting edge ANC, absolutely tortuous design.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far some of the cheapest feeling headphones I've ever owned. If the $400 price tag is worth only the good ANC and decent sound balance, then yes these are pretty good headphones. However, the build quality and the constant issues with the Bluetooth and software make these headphones some of the worst I've ever owned. I find myself continuously having to go back to my $100(now $60) JBL 660 NC headphones for so many use cases. The only benefit I have found with the XM5 headphones over the JBL is the microphone that is very decent at cutting out background talking. The ANC is impressive but most headphones have ANC and they all work pretty well within margin of each other. You should not wear these headphones to do any slight physical activity in as they are incredibly thermally insulated and are very susceptible to sweat and water damage as acknowledged by Sony themselves when they put a warning label in the box telling you to NOT SWEAT ON THEIR HEADPHONES, or they will be damaged. Appalling in this day and age. If you want to replace the horribly uncomfortable and hot ear pads, you will lose any edge of the decent ANC. The battery on these XM5 headphones is about half the performance of my JBL headphones. The headband is much more uncomfortable than any headset I've used. The padding is minimal and the band is made very narrow as a rounded tube making the pressure points very concentrated along the top of the head, very poor design choice. Most headphone bands are flat and wide to avoid these issues. I have to constantly use the app to switch back and forth from quality mode to stability mode for several different apps that will not play sound of on one mode or the other. This is a completely new issue I've never had on any headphones prior. There is a slew of issues with the useability of the app that I'm frankly uninterested in laying out here. All in all Sony apparently believes that it's decent out of the box equalizer settings and ANC is worth the abject torture it is to use these headphones that are somehow cutting edge and 30 years old in design. Pick a different headphone if you're in the market.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sony - WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound I love them recommended you will not regret having them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwarG,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the incredible sound of the WH1000XM5 headphones. Your recommendation means a lot to us, and we're grateful to be a part of your listening experience. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional products.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Sony M5 heaphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these! You can adjust so many things in the settings, such as the EQ, noise cancellation, etc. they’re also very light, making them the best headphones for exercising and studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these in preparation to listen to the upcoming blink-182 album and the sound quality has not disappointed. Battery life is great and set-up was simple. Great noise reduction as well. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, TyMD! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Perfect birthday gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my fiancée and she loves them! Super comfy and most importantly blocks background noise very well. Headphone controls are a bonus, double tap and she can hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TasG, this is great to hear! We're glad that you fiancée loves her new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Another fine Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned Sony XM3 and XM4 wireless headphones. The XM5 is a significant upgrade with a more refined and neutral sound. However, I don't notice much difference in the quality of noise cancelling, compared to the XM4. The XM5 is comfortable and easy to setup and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby1947, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Great Black Friday Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of head phones. Really blocks out unwanted noise
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, dFeelz!
We are so happy to hear that your WH-1000XM5 headphones are doing an amazing job of blocking out the world! We put a lot of work into the Integrated Processor V1 and the multi-microphone system to ensure our noise canceling is industry-leading, so it’s wonderful to know it’s working perfectly for you.
Thank you for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort
Awesome Headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head set is SPECTACULAR, charge lasts forever, very comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frostola,
Perfect! We're thrilled that you like the battery life and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Noise Canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that cancel noise really well. Perfect for sleeping because of their light weight. Sad when I use the headphones the headstrap doesn't go any tighter or shorter as I have a skinny shaped head and am 6ft tall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoryH, Thank you for the positive review! We're glad you're enjoying the excellent noise cancellation and lightweight design of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We value your input about the lack of further adjustments on the headband and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great Headphones for Those Who Want to Escape
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Very comfortable to wear. Blocks out so much sound. Sound quality is amazing and I could listen for hours. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JessicaW,
Thank you for your purchase and it's nice to hear that you are satisfied with your purchase. You can now listen to your favorite music for long hours, thanks to the comfortable design, amazing sound quality, superb noise canceling capability and long battery hours of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
GAME CHANGER
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WILL NEVER GO WITHOUT THESE HEADPHONES AGAIN. I WORE THEM ON A 12 HOUR FLIGHT AND THEY WERE COMFORTABLE AND THE SOUND REDUCTION IS AMAZING. SUCH CLEAR SOUND AS WELL. LOVE THEM!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuinnW, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound love you can control eq settings and work great even with apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickN,
We are honored to hear that you think the WH-1000XM5 headphones have amazing sound! We are glad that you love the ability to control the equalizer settings and that they work great, even when paired with your Apple devices.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Really good sounding
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the last model. Sounds great. Noise cancelling on planes is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dxdaytripperxt,
Thank you for choosing Sony!
We’re honored to hear that your upgrade to the WH1000XM5 headphones has enhanced your listening experience, particularly with noise cancelling during flights. Your feedback reinforces our commitment to delivering advanced audio technology and comfort for our users. Thank you for taking the time to share your impressions.
Best regards,
-Fred
