Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Best Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable, love the noise canceling and the shape of them, would definitely buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairR, this is great! We're also glad that you like the features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Super light
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super light weight, have good accurate sound and the noise cancellation is superior! I absolutely love these. All the crying babies on the airplane are no match for these :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demonite1, Thank you for this fantastic review of your WH-1000XM5. We're glad you love the exceptional comfort, amazing sound quality, and top-notch noise cancellation of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Would purchase again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar sound, amazing headphones, and great purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle,
Thanks for the great review! It brings us great joy to hear that you are so happy with your new WH-1000XM5.
These headphones feature our industry-leading Auto NC Optimizer, which automatically adjusts noise canceling based on your environment and they also include Speak-to-Chat technology that pauses your music when you start a conversation.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product I use every day at the gym and the battery is durable
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlejandraH!
We are so pleased to hear that you love your WH-1000XM5 headphones! It's rewarding to know that they are your daily companion at the gym and that the durable battery life is meeting your needs for extended use.
Thank you again for choosing Sony to power your workouts!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best ones yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality as to be expected from this range, super comfortable and the active noise cancelation is pretty amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinP, Thank you for the 5-star rating! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is great however the volume I wish it was able to be louder. The headphones also slide a lot for example when I am doing planks they slide forward.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaolaY,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. The volume/sound of the headphones will depend in the source, battery and environment that you're playing. We suggest using the Sony headphone connect app so you can adjust audio settings depending in your preference. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great sounds quality and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has the best noise cancellation in the industry imo and the audio quality is great for the price. I would say you can get ebtter audio quality out of more expensive headphones such as the h95 but the comfort on the sony is the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, We're glad that you are enjoying the the sound quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Volume
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Just wish they were louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisD,
We are thrilled to hear that you are enjoying your WH-1000XM5 headphones. We aim to deliver a world-class listening experience with every pair, so knowing you find them to be a great addition to your audio collection is fantastic.
We also appreciate your feedback regarding the maximum volume levels. While we design our headphones to provide a balanced, high-resolution soundstage that protects audio integrity across all frequencies, we understand that some listeners prefer a bit more punch. Your input is incredibly helpful as it helps our engineering teams understand exactly what our customers are looking for in future generations of our 1000X series.
Thank you for choosing Sony and allowing us to be part of your daily soundtrack.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best BT headphones for the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones yet.tge sound can't be beat and they can be worn for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernie,
Thank you for the purchase! We're happy to hear that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You don't just hear music with these babies, but you experience it in a whole new way. I threw them on, sat back, closed my eyes, listened to songs that I've heard hundreds of times, and noticed things in each one that I've never heard before! I even find myself listening to music that I would have never listened to before, just because it all should so amazing in these things. I've had decent pairs in the past, but it's mind-blowing how big of a difference a quality set of headphones makes. Then, I booted up my PC, and was able to hear both it and my phone at the same time. Let me tell you, games on these sound almost too good. A character talk behind me, and I almost turned around in real life thinking they were there. And the noise cancelling... My wife, daughter, and son we're all screaming at me, and I didn't hear them at all! Thank you Best Buy and Sony for saving my sanity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, amazing noise cancellation, and you're having an enjoyable listening and gaming experience with your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Perfect for studying!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is no joke, you will have the best concentration you need. They don’t hurt at all, even after hours of wear. The features included are also amazing & helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SayWhaatSara, we're glad you are enjoying your new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Highly Recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound. Highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KasmeraD, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort
Favorite headphones!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and they connect seamlessly. I can wear them for hours and not get tired. Probably only charge them once or twice a month because the battery lasts so long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi customer, We're thrilled to hear that you like the battery life and comfortable to use. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as expected. Quality is good though!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samantha, thanks so much for your review and for choosing the Sony - WH1000XM5! We're glad to hear you're enjoying their great quality, our team put a lot of care into delivering clear, immersive sound and top-tier noise cancellation. We appreciate your feedback on the volume level, and we'll definitely share it with our development team as we continue to improve. Thank you for being part of the Sony family! Best regards, -Dominick
In love!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love!!!!! Took them to my trip had no noise during my plane ride, super comfortable, long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraF,
We are ecstatic to learn that your headphones were the perfect travel companion for your recent trip!
It is wonderful to hear that the noise canceling provided a peaceful flight and that the long battery life kept your music going throughout your journey. We take great pride in ensuring our headsets remain comfortable for hours of use, and we are glad they helped make your travels so much more enjoyable.
Thank you for trusting Sony to provide the soundtrack to your adventures!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony head phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable light as a feather, and the sound quality is great for it’s price point . The noise canceling is surprising good . Would recommend to a friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bulldogamerican1, Thanks for sharing your experience. We are glad that you like the sound quality and noise canceling feature of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Best Headphones for everyday use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with a nice app for easy control. The noise canceling is one of the best noise canceling out there! And comfortable Headphones with clarity in sound and that cover and listen feature is bomb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GandhiV, great! We're glad you like the noise canceling feature, comfort and sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality, Weight
A concert in your ear hole and light as a feather
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made. Light. Like feathers on my ears but the sound quality is astonishing! So glad I bought these. I replaced my older Sony headphones so I knew I’d be happy with the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasG, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality headset from bestbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5star quality, exellent performance i love this headset
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star review, GarryL!
We are absolutely delighted to hear that you love your WH-1000XM5 headset! It is wonderful to know that the performance and quality are meeting your expectations. We’ve worked hard to ensure these headphones deliver a world-class listening experience, and hearing that they’ve earned a "5-star" rating from you makes our day.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great noise cancellation!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is superb on these !! Extremely comfortable. Would not recommend for daily use but more for studying or traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianS, Amazing! We're very pleased to hear you appreciate the superb noise canceling feature and comfortable fit of your Sony WH1000XM5. These headphones feature a lightweight design, super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Additionally, it has an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Thanks for choosing Sony! -Sam
