Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far THE best headphones ive owned. Great sound, both ambience and noise cancelling ans the NC effect is spot on. Super confortable to use during my workouts. They dont slide and the collr is beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anarellano, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Noise Cancellation
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I’ve gotten yet! Comfortable for long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuestBestBuyer, Thank you for your positive review! We're thrilled to hear that you find the WH-1000XM5 to be the best noise-canceling headphones you've experienced so far and that they are comfortable for long use. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
My best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable and easy to adjust, the controls are also easy to understand and use. Sound quality is great and the noise cancelling is very effective
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FastHands, Thank you for the amazing review! Good to hear you like the comfortable fit, ease of use, great sound quality, and excellent noise canceling of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Sony is the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought bose quite comfort ultra return. Purchase sony wh-1000xm5 blue I live sound quallity base noise canceltion. I am keeping it Thank you Tony from best buy and sony excellent product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ovir11801,
You made the right choice upgrading to the Sony WH-1000XM5! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Pure Bless Experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Onces in a life time experience that I never throught I would be able to buy; but here I am loving the bass and sound quality,plus battery life ah pure Bless my anime music in 4k heaven.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yuki, Thanks for sharing your awesome experience. We are thrilled to hear that you are loving the bass and sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Anc is perfect
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them when working at a millwork job, noise cancelling was imperative and worked incredibly well for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Ynotgen!
We are so pleased to hear that your WH-1000XM5 headphones performed incredibly well for you while working at a millwork job.
It's fantastic to know that the noise-canceling technology was imperative and delivered the quiet environment you needed to focus, even in a very loud setting. That's exactly the kind of challenging environment the XM5s were designed to master!
Thank you again for choosing Sony to be your professional audio gear.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
very comfortable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound cancellation is really good and it does hurt my head like normal headphones do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandhyaY,
We feel privileged to know that you find the noise cancellation on the WH-1000XM5 to be excellent, and especially that they are comfortable enough to wear without causing the head pain you experienced with normal headphones.
Comfort and superior noise-canceling are two features we focused heavily on with this model, and your feedback confirms that we succeeded!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great job Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Great headphones, great sound stage, background noise just melts away. Headband can get slightly uncomfortable over long periods of time. Battery life keeps me going through the work week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, We're glad that you like the sound quality, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones, but takes a while to learn all the features entirely. I don't like how to melody is separated from the base on each ear cusp. The ear cusps can get very hot and a little itchy if wearing for 4 hours or more. Battery life is great Fantastic bluetooth and noise cancelation though. The look of these headphones are very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaP, Thank you for the 4-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great to workout with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great to workout with & music is clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisetteC,
It’s great to hear that your WH-1000XM5 headphones are performing well during your workouts and providing clear audio! We designed them with a lightweight fit and industry-leading noise cancellation to ensure you can stay focused on your fitness and your music without distraction. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Luxury headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise cancelling ability. Very comfortable, probably the most comfortable headphones I've had. The app isn't terrible and not required after initial set up, but still fun to play with occasionally. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zavala, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love his new headphones! Quality is really good and sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KennethD,
Thank you for choosing Sony!
We’re excited to hear that your son is enjoying the WH1000XM5 headphones and appreciates their quality and sound. Knowing they bring such positive experiences to your family means a great deal to us.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound incredible, recommended, I loved the color and they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones, but not for someone with a large
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought they were very nice. They had excellent sound quality. Ans they looked great. The noise canceling feature was awesome. I really enjoyed these. But the reason I returned them was they felt too tight for my head. No matter how I adjusted them, they always felt like they were too tight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HaileyW,
Thank you for considering Sony products.
We’re delighted to hear that you enjoyed the sound quality and design of the WH-1000XM5. However, we’re sorry to learn that they felt too tight, even after adjustments.
We strive to uphold the highest quality standards, and your insights will be forwarded to our dedicated Sony team for further review as we continuously work to enhance our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product extremely happy with it!! Flawless quality best set of headphones I've owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeresaO,
That's wonderful to hear! We are absolutely thrilled you are so happy with the flawless quality of your WH-1000XM5 headphones and consider them the best set you've owned. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
AMAZING SOUND AND NOISE CANCELLATION!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife suffers from extreme over stimulation from sounds. THIS PRODUCT HAS CHANGED HER WHOLE WORK DAY, in the best way possible! If she has these on and I come home from work, she has no clue I am home. I can bang doors/drawers and she isn't bothered. I tried these on and it basically shut out the world. WOULD RECOMMEND HIGHLY!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricE,
Awesome! We're happy to hear that your wife loves her new Sony headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Definitely recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! It's so comfortable and the sound is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarkDragon, Thank you so much for your enthusiastic review of the WH-1000XM5! We're thrilled to hear that you find them comfortable and that you love the sound quality. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Qualiy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and quality. Sony never disappoints!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JohnE!
We are thrilled to hear that the WH-1000XM5 headphones are delivering the sound and quality you expect from us. Knowing that "Sony never disappoints" is a huge compliment to our team and our commitment to premium audio.
Thank you for your continued trust in Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfort, connect to multiple devices, and great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dblock, Fabulous! We're extremely pleased to hear that you are enjoying the excellent sound quality, comfort, ability to connect to multiple devices, and the impressive noise cancellation of your WH-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Better than AirPods Max.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the fence between this and the Apple AirPods Max, I ended up liking the sound better and the battery life on this one as a matter of fact I bought my self one and then I bought my wife one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanP, Great! We're glad that you are enjoying the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
