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$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6203 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 6,203 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    A great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, they are so lightweight and the sound is amazing, I also love that with just one tap you pause them to listen to the outside world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaL, Amazing! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great all around

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great anc, very comfortable on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrMark,

      Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall really good quality of sound and comfort.. I really enjoy the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Luanari20,
      That's awesome! it's nice to know that you are enjoying the amazing sound quality and comfortability of our XM5 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are worth every penny! Super comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Pregosauce,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the exceptional comfort and value of the WH1000XM5 headphones. Your positive feedback is greatly appreciated, and we are committed to continuing to deliver high-quality products that enhance your experience. Thank you for your support!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good everyday headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, good bass response and equalizer in the app, comfortable padded ear covers, good adjustable size range, easy to use touch controls, great carrying case, comes with aux and USBC compatible charger cord.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillR, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones for the Win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Air Pod Max, Beats, and Bose but these are my favorite out of these. Comfortable to sleep in, relax and workout I barely feel them. The sound A+

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello User233025,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH-1000XM5 headphones have become your favorite among your collection. We’re delighted they offer the comfort you need for sleeping, relaxing, and working out, all while delivering A+ sound quality. Your experience inspires us to keep innovating and providing exceptional audio products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great, The noise cancellation is amazing the only down side would be the recommended app for more detailed features.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Noise Canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is incredible. I've had an older version of Sony Noise canceling, and this one is next level. Great comfort as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WadeH,
      Awesome! We're really glad you are enjoying the incredible sound quality, noise canceling, and comfortable fit of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great even on an airplane. They were comfortable and the noise cancelling worked well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Samsung XM5 Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to the new model and love them. They are lightweight and easy to use. Love the noise canceling when flying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tlo1, Awesome! We're delighted to hear that you are happy with your upgrade! We're also glad that you like the light weight and ease of use and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is loving the new headphones. Says they work flawlessly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Edward,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your daughter is enjoying the WH-1000XM5 headphones and that they are working flawlessly for her. It’s wonderful to know our products are making a positive impact on your daily life. We appreciate your support and look forward to continuing to provide quality experiences.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love Sony WH1000XM5!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid build; excellent sound quality, easy and intuitive to use. Appreciate the touch controls and the battery life as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimK, Excellent choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100000% worth the hype. Comfy, NC/AC is amazing, I sometimes forget they are on my head. If you been debating on buying them, just do it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rylie, Thanks for sharing your experience with the new Sony XM5 Wireless headphones. We're glad that you are enjoying them. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Long flight necessity

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid sound, performed well on 12 hour flight, ANC made a big difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MacM, We're glad that you like the sound and noise canceling functions. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Perfectish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was upgraded except for the bass and volume. Cushion is better, look is modern, touchpad is more responsive and the noise drowning is a touch better. Like I said, the M4s are louder and bass-punch you harder but sound is superb as usual.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jorge,We're glad that you like the modern look, responsive touch controls, and cushion of your new headphones. You can customize the sound to fine-tune your music using the headphones connect app. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, super comfortable, great sound and love their compatibility with my devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NeshjaleeB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Sounds of Silence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Comfortable. Rapidly adjust to counter outside noise. Easy to control. Makes sleeping on an airplane very easy to do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Sound Ever - The Noise Canceling is Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sound Ever - The Noise Canceling is Unbelievable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich,

      Thanks for the wonderful 5-star review! We designed the WH-1000XM5 to deliver truly Industry-Leading Noise Cancellation, and we're so glad you can tell the difference.

      That powerful Noise Canceling is constantly optimized by our Auto NC Optimizer using AI to ensure you always get the best performance, whether you're on a plane or in a busy office. Pair that with the all-day comfort and superb sound quality, and you've got the ultimate listening experience!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best audio I’ve ever heard. Very clear in the low ranges of volume which is something I value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, NehemiasS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really nice and good and the app that works really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannyT,

      Thank you for sharing your great experience!

      We're so glad you're enjoying the sound quality of your WH-1000XM5 headphones. The new drivers were specifically designed to deliver a clear and balanced audio experience, so it's wonderful to hear you're noticing the difference.

      It's also fantastic that you're finding the Sony | Headphones Connect app useful. It's designed to be a powerful tool for personalizing your listening experience, whether you're adjusting the equalizer, fine-tuning the noise canceling, or using the Adaptive Sound Control feature.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US