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$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6207 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 6,207 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable & Quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great sound quality and are extremely comfortable on the ears for those long haul flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KristaL, Fantastic! We're pleased to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good all around headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality and it's very comfortable. Works very well on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elirob, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit, also for prolonged time. Great sound and noise canceling easy to personalize using the Sony App

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SylvesterF,

      We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Sound Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These haedphones are the truth! They have amazing sound quality its like being in the middle of the movie, vidoe, or song you are playing. When playing a movie you can hear the ancillary background conversations on the movie. I kept thinking someone was in the room with me! The noise canceling feature is top notch, i recently took a 4 hour flight abd had a screaming baby about 4 rows behind me. I poped on my headphones, started a movie and voila no more screaming baby!! Worth every penny for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TXGirl0703,
      Thank you so much for sharing your great experience with us! We're really happy you are enjoying the amazing sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best headset I’ve ever bought. Battery life is amazing and so is sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam, We are happy that your new Sony headphones are the best headphones yuo have ever bought. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good gift for birthday. Lily really likes it. Comfy and good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tanghulu,

      Thank you for the 5-star rating and we're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling, easy on the ears. I use it at home almost everyday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayT, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Headphones headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones would’ve liked it if there would’ve been louder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicolasC,

      Thanks for the 5-star review! We're so happy to hear you're enjoying the magnificent sound quality of the Sony - WH1000XM5. We also appreciate your feedback on the volume; for a more personalized sound, you may want to explore the equalizer settings in the Sony | Headphones Connect app. It allows you to customize the sound profile to your liking, which might help you get a little more out of them.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    SonyHeadPhones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful sound quality, comfortable to wear, not ideal for intensive workouts/ movements however I still easily wear them in the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenSera, awesome! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM5. Thank you so much for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Great headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bass and fine detailing. Noise cancelation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, VazraviratP! You definitely made the right choice with these headphones. We're thrilled to hear that you appreciate the exceptional features and exquisite sound quality of the WH-1000XM5 headphones! Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used only a daily basis and they are very comfortable to wear for hours and sound great and app allows for EQ settings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelR,

      Awesome! We're glad that you are enjoying the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones - Wireless

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing. The only struggle is trying to get them synced for the first time with having to download the app and everything which you have to do everytime you want to use them with a new device but after that connection is easy and ready to go!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaunaW, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony retains its leadership even after 2 years!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones even after 2 years of launch - This is one of it kind where it retains the legacy and leadership even after so many competitors entered the Noise cancellation headphones market, this shows the competitive edge Sony has in this domain. I really love the way this headset sounds and voice/ mic quality is very good. That's the primary focus for my usage! I'm extremely happy with the purchase :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sudhakar, Amazing! We're glad that you are enjoying your new headphones. he WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise-cancelling and very comfortable. No concerns except I wish there was more water resistance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven, Fantastic! We're delighted to hear that you like the noise canceling and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancellation and better mic vs XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is excellent. I use these to sleep at night because of extremely noisey neighbors upstairs. I've regained my sanity! Also, the mic when speaking to someone over the phone really isolates your voice and they do not hear background noise. While walking outside, I had a conversation and the person on the other end could not hear the dogs barking (loudly) in the background. Definite improvement from the XM4 headphones. The only thing that I'm not crazy about is that they do not fold.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 73angelD, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    xm5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancelling on this headset is just a entire new level, design is simple and light, in love with this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chilling, Awesome! We're delighted to hear that you like the noise canceling function and design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones money can buy! Basically the noise cancelation is perfect and so is the comfort. Great for relaxing and listening to audiobooks and music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fantastic, Chantell! We are happy that you enjoying your new WH-1000XM5. We are also delighted that you are satisfied with the amazing sound quality, industry-leading noise canceling feature, comfortable fit design, and superb performance of these headphones.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Best headphones you can buy in this category

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking at this one vs the apple headphones and this won for the comfort and better overall sounding. Less one star for could be a better hands down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MSreviews, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and exceptional comfort of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit over the ear perfect and sound is amazing noice cancellation if not notch honestly dont know how theres going to inprove when it’s perfect already!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony,

      Very nice! We're glad to hear you like the fit and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Use of the 3 month reward of YouTube, Apple Music…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the headphones but i cant acceses to the benefits you guys gift. For example, the 3 months free acceses to YouTube or Apple Music I put the code and I can’t receive the reward lets say.

    I would recommend this to a friend