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$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6207 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 6,207 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better Evolution in XMS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better AI ajustment compared to the former version and more fashable disign.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enri,

      Great! We're thrilled that you like the Auto NC Optimizer and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is vary nice i can ware it for hours without them geting uncomfortable, and the Noise Canceling is great. Love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YadiraT,

      Thank you for the 5-star rating and we're glad to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best audio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality audio better thtan my airpod max. sleek design

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi john, We're delighted to hear that you like the audio and sleek design. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the sound quality of these headphones, and has the right amount of bass. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! The sound is great and they are super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rosie, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Portability
    Best Buy Employee

    Rated 3 out of 5 stars

    Meh, wish I hadn't bought them

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. The noise cancelling is not good. I had the WH-1000xm3 for several years and "upgraded" to these. The noise cancelling doesn't work in many situations. The settings also revert often when switching between devices. The design is also less portable and the case is larger. I am really disappointed in this headset. I would rather use my old headset with the battery that doesn't last - at least it works to block out noise.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jams, Thanks for the feedback. We apologize if you are not fully impressed with the new Sony XM5 Wireless Bluetooth headphones. To improve the noise canceling feature, kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html We also appreciate your commend regarding the size of the headphones. This can help us improve in the future. As a general recommendation and to ensure you are getting the most out of your headphones, we highly advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ! Sony XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent sound, perfect and comfortable fit. One of the best headphones you can buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoC, Amazing! We're glad that you are enjoying the sound, comfortable and perfect fit. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM5 Headphones Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Samsung OLED S95B 4K Smart Television in 2022 as soon as it was release. I tried using earbuds watching my favorite television series and movies but they hurt my ears. I had been waiting for the Sony M5's to go on sale Black Friday 2023 and they did. I purchased the Sony - WH1000XM5 noise canceling headphones and the sound quality is fantastic, better than the M4's. I prefer the M5's case oppose to the M4's.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, DCResident! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise-canceling is super. Comfortable with superior sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NovaCaine,
      Awesome! Glad to hear that you are enjoying the superb sound quality, noise cancellation, and comfortable fit of your WH1000XM5 headphones. We are committed in providing our customers with the greatest experience possible. Thank you so much for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Bill teview

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound better and more precise than headphones costing 3xs more. Love the amazing Dolby Atmos effect these can do. Bass is crystal clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill, Great! We're happy to hear you're enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Product Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of Headphones. You will not be disappointed. Comfortable and noise canceling is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertC, Perfect! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of your WH-1000XM5. Good to know as well that you like the exceptional comfort of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound very comfortable. Reminds me of Studio Headphones (Recording Studio)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HailahH,

      Awesome! It's good to know that you like the headphones and we're happy that you like the sound quality. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, I used them everyday for work. They are light, comfortable and the sound quality is second to none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderP, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great noise cancelation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for a couple of months. They have been geat in terms of noise canceling and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really enjoying these headphones—they’re fantastic for work, gaming, and listening to music! I’d suggest checking them out at Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoshuaL,

      Thank you for choosing Sony!

      We're honored to hear that your WH1000XM5 headphones are enhancing your work, gaming, and music experiences. Your recommendation means a lot to us, and we're delighted to know they are making a positive impact in your daily activities.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love these headphone sm! they’re so cute and trendy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Paige,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love your WH-1000XM5 headphones and enjoy their stylish, trendy design. It’s wonderful to know they’re a perfect fit for you, and we truly appreciate you sharing your enthusiasm with us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    I Love them!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave a 4 because there isnt a way to tighten to stay on head, when i lay head back. They just slip right off:(. Very comfy and great sound, but not for those people that work out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LouieAllen, We're glad that you like the comfort and sound quality. We also appreciate your feedback when using the headphones while laying head back. Sony values the opinions of customers and is always striving to provide the best experience possible.  The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best of the best in sound quality, confort fitting, I just can't stop wearing them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pedro, Amazing! We're glad that you like the comfort fitting and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best on the market.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry headphones always been high quality products, and this model has all you need specially for long flights you are in your own world, without a doubt def a keeper. Only a small adjustment on the cushion over the head would have to be wider I think they corrected it on the latest version, again this definitely also depends on the shape of the person's head its gone get some time of use but would work fine, other than that all is perfect. I would recommend it specially it been on sale for a lot less.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation, also pretty comfy and long lasting battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nandez, We're glad that you like the noise canceling function, comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US