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$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6207 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 6,207 reviews
  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life, comfortable, wish I could use headphones while charging or listen via usb-c, and wish the material was more resistant to fiingerprints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PamelaG,

      Thank you for the review and we're glad to hear that you like the battery performance and comfortable design of the headphones. Your feedback is greatly appreciated. Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I cant HEAR YOU!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition! Had Bose but these are nicer...the simple cup ear of outside headphone to cancel sound to hear if someones tryingvto interupt your listening is a cool feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeCleanman, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphone ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and great experience. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TamT, We are thrilled to know that your new Sony WH1000XM5 wireless noise canceling headphones are the best for you. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a comfortable, everyday use headphones. I especially like the battery life, lasts for days!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dylan, Awesome! We're glad that you like the comfort and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect for anything

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect been using for the last year in the gym and out and about. I love them and a great investment I usually have to only charge them once a month and I go to the gym 4-5 days a week. Also was able to get headphone covers on Amazon that match the colors perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kiara, We're pleased to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound a comfort

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good, comfortable for long periods of time, noise cancellation and transperency are great but not as good as the Airpods Max

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aditya, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortness and noise cancelling the best on market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Easyinstallation, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great source of music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our granddaughter and she loves it. Great sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertC,

      We're so happy to hear that your granddaughter is loving her new WH-1000XM5 headphones and that she's enjoying the great sound quality. We appreciate you choosing Sony to bring her joy!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    Better then Air Max’s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, and the battery life is incredible. The bass sounds great, connectivity is smooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tayloririvera, we're glad you like our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most comfortable headset ive used so far. I use them for hours on end and only charge them once a week

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akash, we're glad you are enjoying our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light and fit well. Would recommend to a friend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yessirski, Great! We're glad that you like the light-weight design and fits well. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Lightweight, awesome battery life and charges quickly. The noise cancelling and sound quality are great!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RamonN, Amazing! We're thrilled to hear that you like the battery life, lightweight design, noise canceling, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Really good noice cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controls are little weird. The headphones are very comfortable and effective even with eyeglasses. The noice cancellation is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryO, We're glad that you like the noise canceling function. We'll take note of your feedback with regards to the controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Mr Chapman

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are without a doubt the best noise cancelling headphones I’ve ever owned. Goof sound quality and great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Good, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and comfort are top notch. It beats all other comparable products!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pranav, Amazing! We're happy to hear that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Sound quality is excellent. Noise reduction works extremely well. Comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HenryK, Awesome! We are glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love then they are confortable and sound great but after 2 or 3 hours you start feeling them on your ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbrahamJ, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely recommend !!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for the gym, I use it daily and has the best noise cancellation to just lock in and keep all the noise out and just jam out !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SummerP,

      Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a fantastic day! -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound quality great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get over-the-ear headphones after I started using a hearing aid. The headphone feels and sounds very good. When I first started using it, for the first week or so, I was getting very dizzy. Had to get used to it little by little, i.e. not using it when I'm outside walking, etc. Thankfully, I got used to it and don't get dizzy anymore. The switch between 2 devices could be faster. The app could also be better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zbbbb, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Lightweight and comfortable.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, great audio, super comfortable. I could work all day with these on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello whereismyipod, Thanks for sharing your experience. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent Sony_US