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$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6210 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 6,210 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely worth the splurge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using my headphones for a few months now, and it has been the best purchase that I’ve made this year. I was blown away at the noise-cancelling quality, and love that it has the feature to opt into the noise for a quick convo without taking the headphones off!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaniellaM,
      That's nice to hear that you are pleased with the noise canceling and speak to chat features of your Sony WH1000XM5. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase and for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cool ahhh head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome dawg, trust me I can’t hear nobody wearing these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JacksonB,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes. Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony-WH1000XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really good for the price that they are. Getting them on sale is even better, but what makes them so good is the sound quality. I was listening to music and heard parts of the song I’ve never heard before. Outstanding headphones, 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UncookedRamen45, Thanks for sharing you awesome experience with your new Sony WH1000XM5 wireless noise canceling headphones. We are happy that you like their sound quality. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound great, haptics are a little annoying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great, pretty comfortable but hurt my ears after a while. Sacrifice a little comfort for size, so it’s fine. The haptics are a bit annoying, great concept but irritating when you adjust them and the sound stops. App could use some work from UI perspective. These aren’t the type of headphones you would go running with, so not sure about why so much emphasis is put on activity. However, tap to turn off noise canceling and stop when you take them off is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DBuffham, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Over the ears don’t fall out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Easy for travel. Light weight and comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RussellK, Awesome! We're glad that you like the comfort and lightweight design, quality, and ease for travel. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sounds but asthetics needs revamping

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the high quality sound, however from reading the reviews it seems as if Sony took away the features that would’ve made it perfect. ie; the easy bluetooth setup & the folding feature foe easy packing. Bluetooth pairing button flimsy. If it works well why downgrade? Was it a cost thing? because its still very expensive. Im tempted to get the earlier model for the convenience.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Debs, Thanks for taking the time to share your experience and thoughts on the new Sony XM5 Wireless earbuds. We appreciate your feedback as it can help us improve more. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using them for about a week now and they are great but the noise canceling is not as good as I thought it would be

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the feedback, MatthewWolowitz.

      We're glad you like the headphones but sorry the noise canceling isn't hitting the mark. We recommend disabling "Adaptive Sound Control" in the Sony Sound Connect app to keep the ANC at its maximum level. Ensuring a snug fit around the ears and checking for the latest firmware update can also significantly improve performance.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Can’t hear the anymore snoring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great, amazing noise canceling! Lightweight with a premium feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris Greaat! We're happy to hear that you like the sound quality, noise canceling function, and lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones, sound quality is 5/5 , sound cancellation 5/5, build quality 5/5, durability 5/5, I’ve had them for over a year and they’re doing great , mainly used for working out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ivan, we're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony’s Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! The sound is amazing!! Great for the gym

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very Nice noise canceling wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery life very comfortable over ear headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soup, We're glad that you like the audio quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm5s

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an amazing purchase, this is delayed but Best Buy is where I always buy electronics or headphones, just bought a studio mic for my setup and quick and easy pickup is always guaranteed, Love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lonyx, We're glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Thank you so much for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son’s birthday. One of the best headphones I myself has ever tried.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      We are thrilled to hear that the WH-1000XM5 made such a fantastic birthday gift and that you were so impressed after trying them yourself. We strive to lead the industry in noise canceling and audio clarity, and it is wonderful to know that the premium comfort and sophisticated sound profile have left such a lasting impression on both you and your son.

      Thank you for trusting Sony to be part of your family's special celebrations.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    best so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second gen (I skipped XM4) and my favorite so far. It's great that you can connect with two devices at once via bluetooth, though this operation feels less than polished at least when moving between MS teams on a laptop, and your phone. I like that you dont need a separate mike b/c the sensitivity on this mike is superb and people can hear you even with an A/C activated in the same room. The 30 hour battery life and fast charging means it will outlast you on an given day. I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tdnb, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. Can wear all day. I love them. Must have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krishillen,

      Thank you for the 5-star rating and we're glad that you love the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound and comfort to match!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have amazing sound quality and the comfort is beyond compare,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scotch Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall quantity is good. Crystal clear sound. Using it over 2 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, ArindamM,

      Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, and amazing Sound quality and Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound, very comfortable and fantastic ANC!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matthew, We're glad that you like the audio, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally i was going to get the XM4s then i was like lets go up-to-date. I do not regret my decision at all. These are hands down best headsets i ever owned. The noise canceling down to the sleek design is superior.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LatarioD, Great choice! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the price tag!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these every day! The noise cancelling is great, and I love that I’m able to connect to 2 devices via Bluetooth simultaneously. Not the best for workouts, they tend to slide off my head but it’s manageable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melody, We're glad that you like the noise and features of your headphones. Thank you for choosing Sony. Erin Sony_US