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$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6217 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 6,217 reviews
  • Rated 5 out of 5 stars

    Best carrying case in the game

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this better than the Airpods Max. Not as seamless as apples headphones for the apple ecosystem, But fit and comfortability wise I would definitely choose this over the other. ANC feature is nice and carrying case is really nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi olaniso, We're delighted to hear that you like the fit, comfortability, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. Beautiful color amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrsRiddle,
      Thank you so much for your wonderful review! We're thrilled to hear that you love the WH-1000XM5 headphones. It's fantastic to know that their beautiful design and exceptional sound quality have made such a positive impression on you.
      We appreciate your support and hope you continue to enjoy your listening experience!

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality headphones, sound is superb. Durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, EduardoV,

      Thanks for the comments and for the 5-star rating! It’s great to hear that our product has exceeded your expectations We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great over the ear headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for flights and trips. Took them all over the country and they work excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gavin,

      Thank you for the purchase! We're happy to hear that you like your new Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My sons gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my Son. He remarked how the music sort of swam around his ears. Much better than his older Inner Ear plugs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brutus, Great! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are Exactly what I hoped for. The noise canceling and sound are what I needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luca, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous model before these and I loved them and when I heard they released a new version I was excited. Long story short the build quality isn't as good but the sound and noise cancelation is beter than ever. Overall I definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonathan, We're glad that you like the sound and noise cancelation. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in the market right now, Great sound quality, The best active noise canceling Better than apple

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JutonMerlin, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Insomnia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. I bought these because I have severe insomnia due to Lyme disease. I use these to fall back asleep while listening to binaural beats or the Abide app. I fall asleep with them on all the time. I have never owned expensive headphones but these are extremely comfortable. They also silence my husband’s snoring.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SJRJ, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earily quiet

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to hear the music while drowning out the room noises

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mjbrz, thanks for sharing your experience with the Sony - WH1000XM5! We are glad to hear you're enjoying the industry-leading noise cancellation technology built into these headphones, which grants you access to extraordinary sound quality. We thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work great. They are soundproof and others cannot hear what you’re listening to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful to hear, MollyB! We're glad you are enjoying your new headphones. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my this product, especially when you workout and you don’t listen to the noise around you, you can focus on what are you doing. Also the quality of the earbuds are great. Best purchase I have done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OswaldoJ,

      We're glad to hear that you love your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, I mainly wear them when I’m at school, loving from class to class and sitting down to work on some homework or reading. The ANC helps me to focus even when not listening to music. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THEGUY, Thank you for taking the time to write such a wonderful review of your experience with our newest Industry Leading Noise Canceling Headphones, WH-1000XM5. We're glad you're enjoying all the improvements we made on these in-ear headphones, especially the exceptional noise canceling feature and sound quality that caters your lifestyle. It sounds like we hit the mark with the XM5s. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing, I only ever spent under $30 for headphones before so these were a total upgrade and well worth the price. I use these when i’m in the backseat of the car with my family and it cancels out all the noise and radio their playing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi goldfishzoo, Awesome! We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, the noise cancellation is second to none and it allows you to feel like you are transported to another world. The headphones were sunk in water by accident and still got no damage, would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Eri Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones with awesome noise cancelling. I bought it for a flight, and now I use them to record music covers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyG, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality.... Really in a league of their own.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NickO,

      Thank you so much for your kind words about the WH-1000XM5 headphones! We're thrilled to hear that you are enjoying the exceptional quality and performance. At Sony, we strive to deliver the best audio experiences with cutting-edge technology and innovative design, and it's wonderful to know that our efforts have made a positive impact for you. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Held up for over a year, good for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my spouse as a gift and he really likes them. They seem a little delicate around the part where the headband attaches to the ear pieces, but he's used them daily for about a year now and they seem to have held up. He uses them for music, his phone, and work calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JayD,

      Thanks for the review and the 5-stars rating! It is most rewarding to hear how much your spouse is enjoying his Sony Headphones and how effectively they have met all his needs! We hope he can continue to enjoy the amazing sound quality and top-technology noise cancellation!

      Thanks for choosing Sony, have an incredible day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. Quailty is excellent. Sound quality great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones, recommend for work use more than working out!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Anonymous,

      Thank you for choosing Sony!

      We're honored to hear that you find the WH1000XM5 headphones great for work use. It’s fantastic to know they provide the comfort and sound quality you need during your workday. Your recommendation means a lot, and we hope they continue to enhance your productivity and focus.

      Best regards,
      -Fred Sony_US