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$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6221 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 6,221 reviews
  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these work well. Still learning to use them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thiefofhorse,

      We are really happy to hear that your new headphones are working well for you so far! It is exciting to embark on that journey of discovering all the features and settings available, and we are confident they will continue to impress as you get more familiar with them.

      Thank you for choosing Sony for your personal audio journey.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wife says they are amazing but ugly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent a lot of time researching which ones to go with almost picked the Bose really glad went with these. Sound is amazing, the noise cancelling works perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nobodyspecial, thanks for your output. We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very good. Easy to set up, and the sound quality is excellent. The noise-cancelling feature really works, which does sometimes annoy the people around me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PBGa,
      Great! Thank you for purchasing our WH1000XM5 and for sharing your feedback. We're glad that you easily setup your new headphone and it's nice to know that you are pleased with the sound quality as well as the noise canceling capability of our XM5. Thank you for choosing Sony! Enjoy!- Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well! Amazing sound quality! Definitely recommend to anybody!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseP, We're glad that these headphones work well. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super Comfy Crazy good Sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some people dont like that they dont fold. Its not a big deal for me. Sound is amazing and you can wear them all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeyM, Thank you for the positive review! We're thrilled to hear you like the amazing sound and all-day comfort of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones for the $$

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to spend alot more for the next level model but these work well for reading and listening to music to drown out the background noise from family.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DB902,
      Thank you for the 5-star rating! We're happy to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Nice to know you are enjoying the amazing sound quality, noise canceling features and overall performance of the unit. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hooray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was amazing, i didnt not regret buying this. This has to be one of my favorite things I've purchesed, i highly reccomed if you want something confortable and good sound quality for your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoledadM, Awesome! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved the noise cancellation on the headphones a couldn’t hear anything when people were talking to me. The sound quality was also great so great I fell asleep listening to my music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice EmilyB! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doing and quality are amazing. i use them for the gym and they never fail me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LoganM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones definitely have excellent sound quality. Initial use of The noise-canceling and ambient sound features are great also. One small minor critique I have with the headphones is that they're not sweatproof or water-resistant. You think for the price, they would have at least some type of water resistance. But the sound quality is impressive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Silky, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Good product

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these headphones are very worth it for people who are seeking good noise canceling headphones. Great for excercising, phone calls, and homework!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chnsn,

      Great! We're thrilled that the noise canceling function of the headphones is perfect for your lifestyle. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    WH-1000XM5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancellation with an app that helps with its updates. The only problem would be its overtime wear and tear like any headphones, but overall the quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartikaG,
      Thank you for your time writing this review! We're glad you are you are enjoying the noise cancellation, companion app, and overall performance of your WH1000XM5. Sony values customers opinion and is always striving to provide the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones i own

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t remember who helped me but she was super helpful and I originally was gonna get the AirPods max but they werent as comfy and didnt sound as good as the sonys

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler , Great! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid loves the headphones. Very well made no issues with the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoeR, We're glad that your kids love the headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Repeat customer satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well. Great noise reduction. Very comfortable. This is my second pair. I misplaced my other set in an airport and they got taken, so I bought these again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpikeDDS, Sorry to hear about what happened to your first pair. It's good to hear that you like your new WH1000XM5 wireless noise canceling headphones and that you are satisfied with them. Your continued support means so much to us. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony beats the rest

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear headphones you can get sounds is amazing and the noise cancellation works great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chana, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones! Sound Cancellation is perfect for those who commute to work and don’t want to hear the chaos of the outside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TONE,

      Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Not what you're expecting... but in a good way!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're *just* great sounding headphones. I read reviews and got myself hyped and nothing too complain about, at all, but they're slightly over hyped. Not over rated though, just amazing sounding headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlHen, Great! We're thrilled to hear that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and even better sound cancellation. A little touchy on clearing your throat but still great range while Bluetoothing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GarrieM, Awesome! We're glad that you like the sound quality of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones in the market

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones has quite good sound quality compared to other headphones out there and for me the sound is perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EleazarP, We're pleased to hear that you like the audio quality of the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US