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$398.00

Customer reviews

Rating 4.6 out of 5 stars with 6188 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 6,188 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing working out headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and does not slip when working out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Megaman,


      It’s rewarding to hear you're loving the XM5 headphones! We're so happy to hear the design and amazing sound quality make them perfect for working out! We hope you have amazing moments with them.
      Thank you for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Not ideal gym headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! However if you are planning to use them for the gym I would go for another option as these slide off very easily. At least for me they slide off with no effort when laying down on the bench. However, they are great for running, super lightweight and amazing noise cancelling feature! The Sony headphone app is super easy to navigate as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angelica, Great! We're glad that you like the noise canceling and ease of using the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones worth the price. Its comfortable and sleek noise cancellation is outta this world

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GavinM, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    wow

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is absolutely exceptional. Crisp highs, rich mids, and powerful, thumping bass make every song a journey into sonic perfection. Whether I'm enjoying my favorite tracks, watching a movie, or even taking phone calls, the audio quality is consistently outstanding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katt, thank you for your input. We're also glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound with these headphones. There is more technology in these headphones than i will ever use. I had Bose headphones for years. The ear padding wore out so i purchased the Sony headphones. The difference between them is like, the Bose are like driving a Lexus. The Sony is like driving a BMW. Both excellent but the Sony has a bit more power in the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Dave,

      Thanks for the great review and a 5-star rating! It’s rewarding to hear how much you are loving your Sony Headphones! With up to 30 hours of battery life, you'll have enough power even for long trips; and with their modern and lightweight design, they fit snugly around the head with less pressure on the ears while keeping out external sound because of the amazing Noise Cancelling feature!

      Thank you for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    High quality headphones!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and battery life. I can't make a comparison, but for the money and the quality, this makes it seem so much better than the Apple Airpods Max. Probably comparable to a Bose QC. Only downside is the app and how to use it effectively with your phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyloRen, Awesome! We're glad that you are enjoying the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones for just about everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Far better than I was expecting. As someone who is new to “premium headphones”, these blew me away. I’ve been used to AirPods and gaming headsets and I cannot even express how much better the MX5’s are than anything I’ve used. The noise canceling was the most surprising, I expected it to dampen most things around me but it simply cuts out all sound. Road-trips, air travel, gym sounds, and construction zones’ sound pollution are completely removed from my life when I turn on the noise canceling. The mobile app is relatively confusion free and simple to set up. The custom EQ settings were great for finding my favorite audio experience for music. If you’re looking to use these as gaming headphones, I’d look elsewhere. While the sound is amazing, the latency is a bit too much for any sort of competitive games. However, I’ll use these for single player games to enjoy the atmosphere even more. Before I got these I read quite a few reviews about them not being good for gym usage, but I disagree. They cut out all sound and I can’t hear the gym’s music, treadmills running, or weights slamming (unless they’re my own). In terms of sweat damage, they dry off quickly and as long as you take care of them and clean them, it’ll just be fine. I sweat quite a bit and have noticed zero problems with anything during or after workout.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TC907, Amazing! We appreciate your detailed review and we're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality is awesome! A few differences than previous but fine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertM,

      Thank you for choosing Sony!

      We’re honored to hear that you find the sound quality of the WH-1000XM5 headphones impressive. We appreciate your understanding of the differences from previous models and are glad they continue to meet your audio preferences. Your insights help us as we strive to refine each product.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great music quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to get these for the gym even after reading mixed reviews about gym use. They arent rated for water/sweating resistance, but i found a quick wipe down if i ever feel too sweaty does the trick. I love the music quality and the app that allows you to customize the EQ and touch controls when using them. I have an iphone so everything points to me getting the airpod max for "seamless" connections between my phone and iPad, but I already have the airpod pros and they are nice but I needed more control with how I wanted to listen to different genres of music with EQ customizations. The airpods pro do tend to slip out my ear canal often so I end up pushing them in to benefit from ANC, even swapped out the rubber ear tips with silicone ones and they still slip out. So I got the Sony wf-1000xm4 to replace the airpods pro, they were a game changer. More comfortable and better ANC due to solid seal into my ear. Plus they never slip out, never need to adjust while at the gym. Decided to stick with Sony for an over the ear headphone and so happy I did. I switch between them when I go to the gym. Going to get the sony wf-1000xm5 when they have any deals. TLDR: Overall I'd recommend the Sony wh-1000xm5 Pros: Great fit, comfortable and light, app with extra customization, EQ, cheaper than Airpod Pro Max. Cons: the light weight makes them feel "cheap" ( even thou they aren't ), not IP water resistant rated and Sonys complicated naming for their headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GianUy, Thank you so much for taking the time to leave us a review of your Sony WH-1000XM5! We're thrilled to hear you love the sound quality, EQ customization, lightweight and comfortable fit, and overall performance of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lightweight feel and no IP water resistant rating and will be sure to forward this feedback to the appropriate department.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth it for travelers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Indispensable for airline flights. Works great for keeping the various rude passenger disturbances to a minimum. I was worried that the foam would make it uncomfortable on long flights, but it's no problem at all. Now, can Sony help with the "oversized" passengers encroachment on my space?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnGalt, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You need these

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two out your old lady's complaining with these noise blocking headphones , amazing quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rooster1776,
      Thanks for sharing your feedback with us! It brings us great joy to hear that your new WH-1000XM5 are making such a difference at home. We’re glad we could help bring a little peace and quiet to your space while providing the high quality sound you were looking for!

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to connect to bluetooth source. Solid connection when connected to my Samsung Note20. Impressive sound and the features to adjust volume and change song via the right headphone are convenient. They do perform well in regards to sound and clarity and battery life is decent as well. I would say between 4 and 5 stars, nothing really bad about them but also nothing really sets them apart for the rest around the same range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeK, We're delighted to hear that you like the audio quality, battery life, clarity, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can you repeat that?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone ever, best noise cancellation I have experienced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LucN,

      We are beyond pleased to hear that the WH-1000XM5 has earned the title of the best headphones you’ve ever owned! Achieving the best noise cancellation you have ever experienced is exactly what we strive for with our Integrated Processor V1 and HD Noise Canceling Processor QN1.

      By using eight microphones and our advanced Auto NC Optimizer, these headphones are designed to automatically adapt to your environment, whether you are in a noisy office or a crowded cabin. We are so happy to provide you with that perfect, quiet sanctuary for your music.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    New to noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review may not be of much use as this is my first pair of noise cancelling headphones. Construction is solid and I am pleased with both the sound quality and noise cancellation. Voices are clear during calls and they sound great listening to music or movies. Appreciate the protection the carrying case provides. The battery life is outstanding. I have only used them while flying but have amassed about 14 hours us use the battery is 58% Bluetooth connection has dropped twice during that time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ADKey, Amazing! We're please to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    BEST NOISE CANCELING

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ABSOLUTELY LOVE THESE HEADPHONES!!! They don’t squeeze or hurt after wearing them for a long time and they’re comfortable. It fits around my ears just fine and it’s great for the gym and airport.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaeLe, Great! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Overall a great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is well, but the headphones do not fit perfect because it is a little big for me personally when the headphones are on the lowest adjustable height but other than that it fits well and is very comfortable (I have one ear piercing on each side and it has not caused an issue even when I lay in bed with them on). It totally depends on your head size and shape. It is very lightweight and has many useful and cool features. The app is not the easiest to work at first but it just needs some getting used to. The transparency mode is not as good as the AirPod max but is still comparable, but it is still very cool and useful. I believe for the price it is definitely worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gracie,

      Thank you for the purchase and we're glad to hear that you like the comfortable design and price point of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great ANC and sound, yet expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: great ANC and excellent sound Cons: expensive and no IP rating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TyQN, Amazing! We're glad that you like the noise canceling function and sound quality. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Set of Headphones (Lightweight)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony M5 headphones are a fantastic choice for anyone looking for a high-quality listening experience. One of the standout features of these headphones is the adaptive noise canceling technology, which is truly amazing. With this technology, the headphones are able to analyze the sounds around you and adjust the level of noise canceling accordingly, ensuring that you always get the best sound quality possible. Another feature that really impressed me with the Sony M5 headphones is the Bluetooth connectivity. The blue connection is consistent and does not intermit, which is essential for an uninterrupted listening experience. Whether you're listening to music, watching a movie, or taking a call, you can trust that the connection will stay strong and reliable. Overall, I highly recommend the Sony M5 headphones for anyone who wants a top-of-the-line listening experience. The adaptive noise canceling technology is truly impressive, and the consistent Bluetooth connectivity ensures that you can enjoy your music or other media without any interruptions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RJMC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The Best Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife and she loves them. The quality in sound and noise cancellation odd excellent. The batter life is really amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack, we're glad your wife loves our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Sony XM series yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. My wife has the xm3's These are an improvement, with better battery life and noise cancelling. Miss the NFC pairing but the app reconnects them easily when moving between devices. Case is a little lack luster.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, We're glad that you like the battery life and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US