Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10147185
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great but not anazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality headphones and mostly comfortable on my head. Was sweating a lot and experiencing ear pain no matter the settings in the app. Bought after market mesh ear pads and it helped but didn't eliminate 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Truly is the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly the best headphones on the market, it has everything you want perfectly in headphones, long battery life, amazing sound quality, no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mando,
Fantastic! We are truly delighted to know your satisfaction with the incredible sound quality, long-lasting battery life, and amazing performance of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your awesome feedback and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with this product. The quality exceeded my expectations, delivery was quick, and the customer service was responsive and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AryanC,
Thank you for choosing Sony!
We're beyond pleased to hear about your great experience with the WH-1000XM5 headphones! It's wonderful to know that the audio quality has exceeded your expectations and that you found both the delivery process and Best Buy customer service responsive and helpful. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
LOVE!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these! Use them for the gym and they are the only headphones that will stay on! The sound quality is amazing also!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeghanH, Great! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Simply Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones! Sound is great and the comfort is unreal. I wear them for travel and before sleep to block out noise. They are worth every bit of the money!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevenG, Fantastic! Glad to hear you're enjoying the amazing sound quality, comfortable fit, and excellent noise cancellation of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these! Great sound and hold a charge! I have tried all the other high end brands and these by far have the best quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewA, Perfect! We're so pleased to hear that you love the great sound quality, long battery life, and overall quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great product and great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, really worked well. I will never travel again without noise canceling headphones- they made that much of a difference. Also thanks to the Best Buy staff for helping me pick the perfect pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JoW1, Thanks for the great review and the 5-star rating! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Battery life
Worth Every Penny Of Price Difference vs. XM4.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony WH1000XM5 headphones to replace a pair of XM4's that were stolen. The newly designed XM5's are MUCH more sturdy than the XM4's that I constantly worried would break. The touch pad on the XM5 seems to be more responsive and consistent in the way it processes touches. The XM5 also auto connects more consistently, and they seem to hold the connection better. I also considered the Bose QC Ultras, and I ultimately chose the XM5's due to their longer battery life and much better microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MooMooBuckaroo, Thank you for purchasing the new Sony WH1000XM5. While we are sorry to hear that your XM4s were stolen, we're glad that you are impressed with the newer model. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Great Headphones Comfort and Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them recently for a trip and enjoyed them very much. The comfort and sound were great! I also enjoy the ability to touch the ear piece to allow conversations without taking off the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curtis,
You made the right choice! We're glad that you like the comfort, sound quality, and touch functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Noise cancelling and durable headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved this headphone from Sony, although it is a little bit long in the tooth, it sounds great but it is a step lower than my new Sony-WH-1000XM5, the 1000XM4 is a much better when I'm traveling because it is foldable. It is also durable. My only minor complain is the touch sensitive right side, sometimes it's not that 100% consistent. I still recommend it since the price is dropping quicking. It is the best value headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iced, Thank you for sharing your wonderful experience with your WH1000XM5! We're very happy to hear that you love the great sound quality, foldable and durable design, and top notch noise canceling feature of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor panel and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
2 Months
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had the headphones for 2 months and they’re comfortable, sound great, and look great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
The smoothest over-the-ear ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny. The noice cancelling is best in class + the comfort is outstanding!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanH, We're glad that you like the noise canceling function and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. The mid range and bass pickups are great The sound quality overall is of good quality, especially in the real world. There is a nice feature where you don’t have to take your headset off to talk to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny5, We're glad that you like the sound quality and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this checked all the boxes for my daughters needs. noise canceling is exceptional and the sound quality is top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwardM,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH-1000XM5 headphones were the perfect fit for what your daughter was looking for. It's great to know that the exceptional noise canceling and top-notch sound quality are checking all the boxes. Thanks for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony WH-M5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lets say I had high expectation after researching for some headphones. This exceeded those expectations. Highly recommended. Comfort, Sound, Quality, Noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonF, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and fit on ears. If you need to workout, take the XM4s instead as they are better in that way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BhavishyV, We are happy that you like the noise canceling feature of your new Sony WH1000XM5 wreless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. My son recommended them after he saw I had purchased another brand. I love these. I can work in the yard or use power tools and don't have to continuosly turn up the volume. The sound is a very good qaulity which makes listening to music more enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyS,
Very nice! We're glad to hear that you love your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Wireless noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear. The clarity is great. Very happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamaF! Thanks for the feedback.
We are thrilled to hear how much you like your WH-1000XM5 and that they feel so good to wear. It’s great to know the sound is coming through crystal clear for you!
We really appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Not Better Than Bose Ultra or Momentum 4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good ANC headphones but the found the ear cups too small and shallow, not very comfortable to use. The stock sound is terrible, will need to EQ in the Sony app, but after EQ sound is not bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kendall! Thanks for taking the time to share your feedback on the WH-1000XM5 headphones. We're sorry to hear that the earcups weren't as comfortable as you'd hoped and that the initial sound profile didn't quite meet your expectations.
We understand that comfort is key, especially during long listening sessions, and we appreciate you bringing the earcup size and depth to our attention. This kind of feedback is valuable as we're always looking for ways to improve our designs.
It's great to hear that you were able to customize the sound to your liking using the Sony Headphones Connect app's EQ settings! We're also glad that you found the Active Noise Cancellation (ANC) to be effective – it's something we're very proud of with the WH-1000XM5.
Thanks again for your honest review and choosing us. Your insights are helpful for us and for others considering these headphones. If you have any further questions or suggestions, please don't hesitate to reach out!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones both in sound quality and noise cancelling. Easy to use and very comfortable. Good construction quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jams,
Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, comfort, design, and user-friendly functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph