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$399.99

Customer reviews

Rating 4.6 out of 5 stars with 6217 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 6,217 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonic headsets

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for work since O work remotely and they are just perfect! Great sound, quality and color! The only thing I would say is not so great is that since are Bluetooth I need to charged them every 2-3 days

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, FransheskaP! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony xm5s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great piece of audio makes me feel like in heaven

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10, honestly was considering the air maxs but I am so glad I went with these! Amazing sound quality and comfort for a lower price, I use them everyday!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YarizP, Fantastic! We're thrilled to hear that you are enjoying the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does great for everything I need it for. Music sounds great, phone calls are clear, noise cancellation exceeds even that of the xm4s, battery lasts me days and they charge to full incredibly fast too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, Zeke! You definitely made the right choice. We're really glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love them best set of headphones so happy with the lightweight and sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CindyF, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best Noise Canceling Headphones

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones I’ve touched. Lots of customization to fit your listening preferences, and an extremely long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PMat,
      Awesome! Thank you for the accurate review. We're glad that you are pleased with the over-all features as well as the long battery life of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Gift for christmas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! These were given as a gift to one of my children for Christmas. He said they are really great. He uses them for work, school and the gym. Glad he enjoys them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DiannaG,

      Thank you for choosing Sony!

      We’re elated to hear that the WH-1000XM5 headphones have been such a versatile and appreciated gift. It’s wonderful to know they’re supporting your child’s work, school, and gym activities with great sound and comfort.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Active Noise-Canceling.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, I was in between these and the airpods Max. I like the look and feel of these better. Was worth sacrificing some of the apple features. I use these for teams calls, listening to music and while traveling. The noise canceling is top tier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing if you've got fhe money for it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality, premium feel, and deep rumbling bass if you're into that. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, We're glad that you like the sound quality. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good noise canceling headphones. It blocks the sound of construction in front of my place. The sound quality is great. Charges fast and easy to use. Would recommend…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleH, thank you for taking the time to share your thoughts with us!
      We are very glad to hear that the WH-1000XM5 noise-canceling headphones are a great item for you! It's fantastic to know that they effectively block out the sound of construction, providing you with a peaceful listening experience. We're also thrilled that you appreciate the great sound quality, fast charging capabilities and overall ease of use.

      The WH-1000XM5's advanced noise-canceling technology, creates an immersive audio environment and we're delighted you would recommend them!

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great until i left them over seas....

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was between these and the Bose these seemed to be a bit more comfortable but on a long flight over seas the top of my head would hurt a bit. but nothing to worry about anymore, i forgot them over there and there is one happy person in the Philippines with a nice head set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnW, We're glad that you like the incredible features and amazing performance of the headphones. That's unfortunate, we're sorry to learn about what happened. Thank you for taking the time to share your feedback. Regards, Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear these things 8-12 hours a day between work and gym and they are phenomenal being able to drown out noise or let it in whenever i want is perfect for my job in machining and perfect for backround noise at the gym. The sound quality is also great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User1834,

      You made the right choice! We're thrilled that you like the battery life, noise canceling function, and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Wh-1000xm5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality i just with the build quality was a little better. All and all a great product

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Battery lasts forever

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound canceling works so well and the battery lasts forever. Went on trips with it and no complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JudithC, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top notch head phones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these 2 years ago. These are the best headphones I've ever owned. I use them 24-7, from the office to the gym and around the house. They've fallen off my head and hit the ground numerous times. And still, keep on ticking. Unparalleled sound quality. With the best noise canceling you'll ever hear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimK, Great! We're pleased to hear that you are enjoying the sound, noise canceling, and overall quality of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    great pair of headphones

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best anc headphones i’ve ever had, very lightweight and comfortable, good audio quality with good enough equalizer, and amazing noice cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi johnminer987, We're thrilled to hear that you like the audio quality, comfort, EQ, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wh-1000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound great. Easy to set up. Connect easily to an iPhone. It also has a long range of Bluetooth connection. And they have beautiful colors, I would recommend this product to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldoT, thanks for sharing your wonderful experience with the Sony - WH-1000XM5! We're so glad to hear you're enjoying their incredible sound quality, easy connection and setup, and the variety of colors available. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would buy again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing and the noise cancellation is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Katie,

      Thank you for choosing Sony!

      We're excited to hear that you’re enjoying the WH1000XM5 headphones and their impressive noise cancellation. It’s rewarding to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Fantastic but uncomfortable

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great, block most of the noise around me, and look amazing. Unfortunately, they get uncomfortable after about ten minutes of use. Sony didn’t add nearly enough padding to the headband so it feels like my head is right against the plastic. I’ve seen some reviews about this, but most don’t mention it, so maybe its not much of an issue for everyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DallinC, Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you are enjoying the sound quality and noise-canceling features. However, I'm sorry to hear about the discomfort you're experiencing with the headband padding.

      Ensuring the correct fit can significantly improve comfort. Here are some tips on how to wear the headphones correctly:

      Check the Left and Right Indicators: Make sure you are wearing the headphones with the correct orientation. The left and right sides are marked on each slider, with a tactile dot on the left side.

      Adjust the Sliders: Extend the sliders and position the earpads to cover your ears completely. Adjust the sliders so that the headband touches the top of your head softly.

      Ensure Proper Fit: Make sure the earpad cushions do not bump against your ears and that the headband fits snugly but comfortably on the top of your head.

      I hope this helps!

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great value

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really amazing headphones especially when you use the headphone app. You basically have control over the sound quality. Amazing battery life also lite weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam, Excellent! We're happy to hear that you are enjoying the sound quality, battery life, and use of app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US