Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10147185
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Great value
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really amazing headphones especially when you use the headphone app. You basically have control over the sound quality. Amazing battery life also lite weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, Excellent! We're happy to hear that you are enjoying the sound quality, battery life, and use of app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Ear Phones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife is happy with comfort and fit. Sound quality is excellent .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myles,
Great! We're glad that your wife is enjoying the fit, comfort, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Great buy!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. So much lighter than my AirPods Max, making them SO much more convenient to travel with. Good audio quality distinct (not necessarily better, but different) from other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSaxena, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Surround Sound Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight Awesome Surround Sound Well Worth The Money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenL!
Thanks so much for taking the time to share your feedback about the WH-1000XM5 headphones.
We are excited to hear that you find them to be lightweight, that the surround sound is awesome, and that you feel they are well worth the money!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Better than Apple headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Had so many different ones and these are the best. Very light and comfortable. They sound loud and clear. Would recommend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryS,
You made the right choice with the Sony WH-1000XM5! We're glad that you like the weight, comfort, and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound. Best comfort. Expensive but worth it. Recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi avengers007,
You made the right choice! We're thrilled that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Very Nice color Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, perefct fit, very comfortable. Really nice blue color. Overall the best headphones you can get
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoC, Thank you so much for taking the time to leave us a great review of your Sony WH1000XM5! We're glad you like the perfect and comfortable fit, nice Blue color, and overall features and performance of your new Sony headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy, cute, and the battery life lasts a long time! I use these for studying and they are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BelaW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sonny headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling!!! I love the color!!! Also there are very comfortable, I did a great purchase :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sally1234567,
That's great! We're glad to hear that you love the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is great and audio is even better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CARLOSR,
It's a true pleasure to hear that the audio quality and noise cancellation of your WH-1000XM5 are providing such a high-quality listening experience. We love knowing that you can fully immerse yourself in your music without any outside distractions.
Thank you for choosing Sony for your premium audio journey!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
They sound so bad its depressing.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. I got these and the Airpod Max to A/B and compare to decide what I want to go with. First the good: They are easy to connect and can connect to two devices. I like that. These are very light, very comfortable and easy to use. The noise canceling is top tier. But that's where the goodness ends. These are one of the worst sounding headphone for the money that I have ever put on my head. I was shocked. The older model (XM4) actually sound much better. The way these compress the sound, kill the midrange....its actually inexcusable. I tried to like these. I really did. I fly a lot. And most of my flights are 6 hours or more. So I wanted great sound, noise canceling and comfort. I couldnt handle listening to music, or movies, with these headphones. I can't....NOT recommend these enough. Unless you don't care about sound quality and are more into comfort and noise canceling. I still have my airpod max headphones. They are not very comfortable. But I will deal with that to have the better sound quality and much better noise canceling than my old Bose QC45's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulD, While we're glad that you like noise canceling, comfort, and ease of pairing, we regret that the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible.
For sound related concerns, please try the following:
Turn down the volume of the playback device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
Please also ensure the software is updated.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
- Pros mentioned:Sound quality, Weight
Light and comfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds quality and very light weight. But the cons is that the material will feel like cheap plastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ViTuong, Amazing! We're thrilled to hear that you like the light-weight design and sound quality. We appreciate your output and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Most comfortable headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear, great sound quality. however it starts feeling heavier if wearing it for more than an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PankajP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony for me is just the best in noise canceling headphones, and this is not the exception, great pair, love the fit and customization with the app
I would recommend this to a friendBrand response from SonyListens
Posted .HiLdemaria75, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for! I love the ability to turn the noise cancelling feature on and off, so I feel comfortable wearing them while walking outside and will still hear when someone is behind me. The app is easy to use, and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Homer, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it. No ear pain… sound great. Battery backup awesome.. actually I am glued to it.. No heavy mess in the head for longtime wearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmitN, Thank you for the excellent review! We're very happy to hear that you're loving the comfortable fit, great sound, long battery life, and lightweight design of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Favorite workout headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and bass! I truly enjoy wearing these headphones while working a sweat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin,
Thanks for sharing your positive feedback! We're thrilled to hear that you're enjoying the sound quality and bass of your new WH-1000XM5 headphones. They are designed to deliver an exceptional listening experience, and it's great to know they're working so well for you.
Just a friendly note: while these headphones are perfect for everyday use, they are not specifically rated for sweat resistance. For heavy workouts, we recommend a model from our sports and active wear lineup.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best Headphone on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did my homework in trying to figure out which over the ears headphones were the actual best on the market and they definitely weren’t wrong about these. The sound quality on these are amazing and all the cool little features like the right cup is your controls you place your hand over it and it pauses the song and your able to hear whoever is talking to you. Nosie cancellation is the best on the market. You can connet 2 devices and which from which you want to hear from. The only downfall is that your ears get pretty hot when wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Havichabuts, We are glad that your new Sony wireless noise canceling headphones are the best headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. With regard to your concern, please make sure you are wearing the headphones correctly and adjust the length of the slider for a more comfortable listening experience: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
They’re great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and super comfortable. I was torn between these and the AirPod max and I’m pretty sure I made the right decision!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianeW,
You made the right choice! We appreciate the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Mixed Emotions
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan of the wh-1000xm4’s, purchased 3 pairs. Expected some noted improvements in the xm5’s and they delivered. Sound quality is great, additional sound diagnostics/information. Slimmer headband is comfortable, overall feels light and portable in a sporty way, while the xm4’s feel elegant as if to be used in a professional environment. Only complaint, and was a deal breaker for me, is the ear cushions - they are much softer than the xm4’s and when looking in the mirror you see the cusion compressed almost all the way to the earpiece. Felt uncomfortable with glasses on. If you are a first time buyer these are great; if you own a prior model you may want to consider hanging on to it alongside your new xm5’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike, Thanks for sharing your experience with the Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We also appreciate your feedback on the cushions/earpads and we sorry that it brought discomfort. Rest assured this can help us improve our products in the future. Thanks for choosing Sony! -Craig