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$399.99

Customer reviews

Rating 4.6 out of 5 stars with 6218 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 6,218 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is great and music sounds great. And its more comfortable than the Airpods Max’s. Great headset!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raffy, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headset I’ve ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life and sound quality are amazing. Noise canceling works extremely well. And touch pad on side with customizability is an added plus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ty9928, Great! We're glad that you like the battery life, sound, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the sound quality is great and the headphones are very light and comfortable. The noise canceling it’s also one of the best I’ve had in a while

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodN, We're glad that you like the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ANC over the ear headphone on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. Charges quickly. More bass than Bose. Bose has flatter response. Up to personal preference on sound between the two

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NaveenS,

      That's great! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that that you like the bass sound quality and battery performance of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Active noise cancelling headphones for travel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my cousin and i say its compact, confortable and my cousin enjoys the sound quality in them. Would highly recommend them especially at any discounted price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBYEmp, Great gift! We're also glad that your cousin is enjoying the sound quality, compact, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and have excellent battery life. Wear them around 8 hours a day while at work and my ears don't experience any discomfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Colegeiser51, We're glad that you like the battery life and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved it and also i will recommend this to anyone that needs a head phone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Myhonestrequests,

      It brings us great satisfaction to hear that you are loving your new WH-1000XM5. Knowing that you enjoy them enough to recommend them to others is the highest compliment we could receive. We’ve put a lot of work into the noise canceling and sound quality of this model, and we're so glad it's making a difference in your listening experience.

      Thank you for choosing Sony and for being a valued member of the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top Notch Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones currently on the market. Excellent sound and noise canceling. Very comfortable for extended use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan, We're thrilled to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality. Great sound. Buttons could be better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, HarisO!

      We are glad to hear that you are enjoying the great quality and sound of your wh1000xm5. We aim to provide a top-tier audio experience, so it’s wonderful to know that the sound is hitting the mark for you.

      We also appreciate your honest feedback regarding the buttons. We are always looking for ways to improve the tactile feel and ergonomics of our products, and we will certainly share your thoughts with our design team for future consideration.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, excellent noise cancellation, fits comfortably.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseR, We're glad that you are enjoying the noise canceling and fits comfortable. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling and sound is wonderful too! Much more comfortable to wear for long periods of time compared to AirPod max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewM, Awesome! We're glad that you like that this is very comfortable to use, sound quality, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was fantastic. The overall fit and feel was so comfy. Best set of head phones I’ve ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlrwD Great! We're glad that you like the sound, comfort, and fits perfectly. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. No complaints whatsoever. Wore them on a flight and couldn't hear a thing. Did not suffer any ear fatigue from wearing them for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, ayn8six! We're glad that you are impressed with the noise cancelling feature of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase and for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really Premium headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones have a full range of sound, Bass just booms, mids are really present and hight are just crispy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierP, We appreciate your feedback and we are glad that you now have a premium headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for traveling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound canceling is the best I have ever had. Perfect for air travel. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonJ, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Gift for sibling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for a Christmas gift for my brother. Turns out he loves it so much he stop using his AirPods lol. Worth every money I spent on it:)! Guess I’ll have to buy myself one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User788870,

      It is truly wonderful to know that your Christmas gift was such a massive success! We are thrilled to hear that the WH-1000XM5 has become your brother's new go-to for audio, even replacing his previous setup. From the industry-leading noise cancellation to the exceptional sound clarity, we take great pride in creating a listening experience that feels worth every penny. We certainly look forward to welcoming you to the XM5 family whenever you're ready to pick up a pair for yourself!

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super sensitive sensors, easy fix, immaculat sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was frustrated with how sensitive the sensor controls were because I wanted them for the gym but then learned they can be turned off by downloading the app, it’s been an amazing sound experience. I do wish there was a version with actual buttons for physical activity purposes but I’m not complaining this the best sound experience I’ve ever had for when I want to be in my zone & forget the world! 9/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ALS7, thank you for your feedback. We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these noise cancellation headphones. Really sets them apart from others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JuniorN!

      We are so pleased to hear how much you love your WH-1000XM5 noise canceling headphones! It's rewarding to know that our industry-leading Noise Cancellation technology truly sets them apart and is enhancing your listening experience. We designed the XM5s to deliver a superior, distraction-free environment, and your feedback is a wonderful validation of that effort.

      Thanks again for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for travelers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for traveling and the sounds is truly amazing especially with noise canceling.My favorite part is the case that comes with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jasmyne,

      Thanks for sharing your experience! We're so happy to hear how much you're enjoying your WH-1000XM5 headphones, especially for travel, the amazing sound, noise canceling, and the convenient case.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. I have been comparing my bose QC 35 II and Sony 1000XM5. The latter beat the former out of the park in terms of sound quality and bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Odin Great! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US