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$399.99

Customer reviews

Rating 4.6 out of 5 stars with 6221 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 6,221 reviews
  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    Overall Great Headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are easy to setup, comfortable, and have a long battery life. The noise cancelling could be better. Not sure if its the software or the actual headphones, but in some environments the noise canceling doesnt even seem to turn on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ralph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5. If the effect of the noise canceling of your WH-1000XM5 is not sufficient, please follow the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html

      These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quite good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite good. Sound excellent for Bluetooth headphones. A bit pricey and they are a bit hot on the ears. Noise cancellation is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi None, Excellent choice! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Set Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these for the noise cancelling and quality alone. But i never knew how comfortable a pair of headphones could be. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jcmr, Great! We're delighted to hear that you like the noise canceling and quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design, sound, functions, etc. Best headphones so far. Personally better than Airpods Max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi philosykos, We're glad that you like the sound and functionality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    MY FAVORITES!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are my first noise cancelling headphones and I LOVE THEM! I use them for gym and library and they are perfect for me to disconnect from surroundings. Also, battery last for ever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alejandra, We are glad that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is really good. Sound is clear and noise cancellation is perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notyours25,

      We're excited to hear that your Sony headphones are delivering such clear sound and perfect noise cancellation—thank you so much for the fantastic 5-star rating! The WH-1000XM5's industry-leading noise cancellation really helps immerse you in every note, and we're glad you're enjoying that standout feature.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphone in the market

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most crazy headphones i bought, good quality, you are in your own space, duration of the battery is super good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, prodigium66! We appreciate the feedback and we're glad that you are impressed with the noise canceling feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb sound quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful headphones for zoning out into another world. Great sound quality, bass is great, black color does catch fingerprints alot*

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Igor, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very high quality noise cancellation feature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've really enjoyed these headphones! The noise cancelling is better than my galaxy bud pros and it's very comfortable on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SKK12, We're glad that you're enjoying your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worthy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation was great! A very comfortable fit when compared to Sony - WH1000XM4

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SravyaV, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    A great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, they are so lightweight and the sound is amazing, I also love that with just one tap you pause them to listen to the outside world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaL, Amazing! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses headphones are the best by farrr ive ever had very comfortable and sleek and battery life is wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI ChloeH, Awesome! We're glad that you love the sound quality, comfort and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Noise Canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is incredible. I've had an older version of Sony Noise canceling, and this one is next level. Great comfort as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WadeH,
      Awesome! We're really glad you are enjoying the incredible sound quality, noise canceling, and comfortable fit of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall really good quality of sound and comfort.. I really enjoy the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Luanari20,
      That's awesome! it's nice to know that you are enjoying the amazing sound quality and comfortability of our XM5 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Listen to this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones are comfortable enough to bing watch but I can't tell if they are on or off unless I listen to them.. I wish there could be a light indicatior to let me know. I have put them away charged but when I want to use them they are not charged.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Perfectish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was upgraded except for the bass and volume. Cushion is better, look is modern, touchpad is more responsive and the noise drowning is a touch better. Like I said, the M4s are louder and bass-punch you harder but sound is superb as usual.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jorge,We're glad that you like the modern look, responsive touch controls, and cushion of your new headphones. You can customize the sound to fine-tune your music using the headphones connect app. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100000% worth the hype. Comfy, NC/AC is amazing, I sometimes forget they are on my head. If you been debating on buying them, just do it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rylie, Thanks for sharing your experience with the new Sony XM5 Wireless headphones. We're glad that you are enjoying them. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great even on an airplane. They were comfortable and the noise cancelling worked well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Samsung XM5 Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to the new model and love them. They are lightweight and easy to use. Love the noise canceling when flying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tlo1, Awesome! We're delighted to hear that you are happy with your upgrade! We're also glad that you like the light weight and ease of use and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love Sony WH1000XM5!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid build; excellent sound quality, easy and intuitive to use. Appreciate the touch controls and the battery life as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimK, Excellent choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US