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$399.99

Customer reviews

Rating 4.6 out of 5 stars with 6221 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 6,221 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great all around

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great anc, very comfortable on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrMark,

      Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Ready to 1k+ hrs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feel of the new headphones. I had over 1000 hrs on my mx4 before the phyically broke. I look forward to just as much usage with these new ones. I mainly got these for multi connect bluetooth so I don't have to switch devices or take off the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BajonJ, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WX-1000XM5 ROCKS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I listened to every pair in the store, the Sony WH-1000XM5 sounded better than any other brand they had by far. My salesperson told me this is the one he recommended to everyone and also had bought himself a pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnB, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Sounds of Silence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Comfortable. Rapidly adjust to counter outside noise. Easy to control. Makes sleeping on an airplane very easy to do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, super comfortable, great sound and love their compatibility with my devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NeshjaleeB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good everyday headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, good bass response and equalizer in the app, comfortable padded ear covers, good adjustable size range, easy to use touch controls, great carrying case, comes with aux and USBC compatible charger cord.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillR, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony did it again!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noice cancellation and great sound quality. Very comfortable to wear even for long periods of time. I personally prefer the folding style the xm4 has but these are still ok.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quinton, Great! We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Long flight necessity

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid sound, performed well on 12 hour flight, ANC made a big difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MacM, We're glad that you like the sound and noise canceling functions. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones I've Owned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the headphones for a year now and still love them. I listen to audio books, music, and make calls when I go for walks outside. The sound is fantastic the call quality is insane. The connectivity is crisp and I can set my phone in the middle of the house and listen and talk anywhere I go while doing house chores. The head pinch was a bit of a problem at first. Found that wearing a hat helped early on to add some padding. As the headphones wore in, the band has lost the pinch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonH, Thanks for the 5-star rating! We're happy to hear that you are enjoying your music with the new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best audio I’ve ever heard. Very clear in the low ranges of volume which is something I value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, NehemiasS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Noise Quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing noise cancellation is good quality. I love my headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeeReGr,

      Thank you for choosing Sony!

      We're excited to hear that you're enjoying the exceptional noise cancellation and sound quality of your WH-1000XM5 headphones. Your feedback is invaluable to us as we continually strive to enhance our products and services.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound!!! I compared it with the other headphones such as Beats but I love this one much more. The sound is clear bass is nice!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmandaN, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great investment in comfort and safety

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around happy with these headphones. I often work driving loud trucks and heavy equipment. While I need to hear alarms, horns or changes in the sound of the machinery the dull roar can become incredibly exhausting. However with these headphones I can adjust how much of the ambient noise I hear so I do not interfere with the safe operation of said equipment. I am also very pleased with the call quality and I am told that I sound much clearer when on the headphones whether or not I'm operating equipment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quentin,

      We appreciate the 5-star rating and we're glad you like the comfort, call quality and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was reluctant to pay this much for headphones but was tired of the bud style and wanted to try some over the ear. Beautiful sound, noise cancelling is tremendous

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Highkage,
      We really value the time you took to express your thoughts about our headphones! We feel privileged to know that you're experiencing such beautiful sound and impressive noise cancelling with your WH-1000XM5 headphones, even though you were initially hesitant about the price. We appreciate you giving them a try!

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better ANC/Sound quality than AirPods Max. More EQ options, too. I love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobM, Fantastic! We're so happy to hear that you believe your Sony WH1000XM5 has better noise canceling, sound quality, and more EQ options than your previous headphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Christmas gift ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound , the comfort in wearing these are thee best and I have owned a pair of Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Applelover, We are happy to hear that the Sony WH1000XM5 wireless noise canceling headphones are the best Christmas gift ever for you. Thank you for the feedback. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Neurospicy Person's Best Friend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With or without the app, noise around me disappears almost entirely. Adding music to the mix and I can relax, unwind, and not worry about getting too overstimulated. Excellent for those who can get easily overstimulated with excessive/complex/loud noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VrellaB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality noises cancelations, when take them off they disconnect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Dvital80!

      We are so pleased to hear that you love the sound quality and noise-canceling of your WH-1000XM5 headphones. We designed them with industry-leading technology to provide an exceptional listening experience. It's also great that you are enjoying the smart feature that disconnects them when you take them off, as we aimed to make the user experience as seamless as possible.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great, The noise cancellation is amazing the only down side would be the recommended app for more detailed features.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headphone plz buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BRO, i love these things so much, they look cool, they are so comfy, and they sound great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshS, This is great! We're pleased to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin Sony_US