Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.6 out of 5 stars with 6226 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 6,226 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancelling and sound quality

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Work great. On an airplane I hear no engine humming. At work I hear no air conditioning , no computers humming, no people speaking on conference calls. My daughter, a professional musician, wears them everywhere for the quality of the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi momof3, Amazing! We're glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly Recommend!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Headphones! Comfortable and superior sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidM, Good to hear that you like the comfort and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Very Good Sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy on the ears and great sound. Nice travel case and very light. I like the controls that it has and the movement gesture that is built into to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rusty,

      Thank you for choosing Sony!

      We're honored to hear that the WH-1000XM5 headphones are comfortable, deliver great sound, and offer convenient features like the travel case and gesture controls. It's wonderful to know these details enhance your listening and travel experience so positively.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall quantity is good. Crystal clear sound. Using it over 2 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, ArindamM,

      Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, and amazing Sound quality and Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones I've had

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound great, noise canceling is really good, pair this with a Tidal HiFi Plus subscription and youve got some really good sound. The sony headphones app offers good amount of customization for the equilizer and other features. Overall great headphones, I definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juicemann, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    An audiophiles love delux!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a worthwile audio sensory complement to any and all usage. My son bought these with his OWN $ and has NEVER looked back. He uses them for zoom classes, phone calls, tv watching, youtube viewing and for editing projects. If your on the fence, just say YES to Sony & Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrBuyItForTheFam, Your son made an excellent choice! Good to hear he's enjoying his new Sony WH1000XM5 headphones and uses them for zoom classes, phone calls, TV watching, YouTube viewing and for editing projects. Your recommendation means a lot to us!
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding headphones.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top tier headphones giving good sound and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nick,

      Thank you for choosing Sony!

      We're honored to hear that you're enjoying the WH1000XM5 headphones. Their exceptional sound quality and advanced noise-canceling features truly set them apart. Your experience motivates us to continue delivering high-quality products.


      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    good headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m writing this down for a chance to win a $400 gift card.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works very well. I was surprise in the operation, sound, the connotate was easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BaudelioR, we are proud to hear that you are a happy owner of the Sony - WH1000XM5! These headphones produce an astonishing sound quality, and their ultra soft earcups are designed for long term wear. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing. Light weight and the way it fits is grewt

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reshina, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Head sets

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it !!! Look cool and comfortable!!! The music sound amazing!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grace, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Lightweight, but heavy hitters.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. Lightweight i only wish these were not so expensive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timahawk1, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s all in the title. Amazing quality. I’ve always loved the wh1000xm series

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeviH,

      Thank you for choosing Sony!

      We are delighted to learn that you are enjoying the WH-1000XM5 and have consistently loved the WH-1000XM series. Your recognition of the exceptional quality of our headphones is incredibly meaningful to us. We continually strive to ensure our products surpass your expectations, and it is truly gratifying to hear when we have achieved that.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These pair of headphones have very good sound quality along with very good battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    xm5 review

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing, and definetely worth the $300 i paid for them. some people talk about hinge issues, haven't ran into any of those yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LoganH, Thanks for the 5-star rating! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Brother didn’t not like the color of it so had to rerun it. Otherwise it has some nice sound and great option of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI MariaH, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ANC of all headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely great set of headphones. Been enjoying sound quality. However out of the box you will need to play with the eq to get the perfect sound for you. Noise cancellation is really great on this compared to my old bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luffy30000, Thank you for sharing your positive experience with your Sony WH1000XM5! We're glad to hear that you're enjoying the great sound quality and noise canceling feature of these headphones. And good to know that you were able to find the perfect sound by adjusting the EQ using the Sony Headphones Connect app. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Astonishing Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic product. Its sound quality is top notch and non currently compares to it. It has a friendly user interface with marked aesthetics. My recommendation? Go to the store and try it out for a few mins. That’s all. Just try it out :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuckyO, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise canx headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great sounds great! O ne of the better noise canceling headsets I have had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffreyS, thanks for sharing your great experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality and industry-leading noise cancellation technology of these headphones. Thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality Sound and Noticeable ANC

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey but good sound quality, comfort, noticeable noise reduction,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Duke, Amazing! We're happy to hear that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US