Customer Ratings & Reviews

Hello EstebanS,

Thank you for choosing Sony!

We’re honored to hear that you regard the WH-1000XM5 headphones as the leading choice in the market and recognize Sony as a trusted brand. Your endorsement of the product’s quality and value is greatly appreciated. Thank you for your thoughtful feedback and for placing your confidence in our technology.

Best regards,
-Fred

Hi DarthBane,

You made the right choice with the Sony WH-1000XM5! We're thrilled that you like the noise canceling function, supplied carrying case, and dedicated app (Sony Headphones Connect) of the headphones.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-Ralph

Hi EndUser, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl

Hi MyHeadphones,

Thanks for your honest and detailed feedback on the WH-1000XM5 headphones.

We're glad to hear you find the noise cancellation and sound quality to be great, as those are key features of the XM5.

We also appreciate your valuable feedback regarding the carrying case and the lack of a folding design. We understand how important portability is for many users, and we'll be sure to pass your comments along to the team. We're sorry to hear that this particular feature was a deal-breaker for you, and we appreciate you sharing your experience with us.

Thanks for the recommendation and for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Zenith, We're glad that you like the noise canceling. Thank you for choosing Sony. Erin

Hi NinaC,

We are delighted that the WH-1000XM5 headphones were a perfect anniversary gift and that your husband is enjoying their great sound and performance.

Thanks for choosing Sony.

Best regards, Eliab

Hello Tjv123,
Great! We are truly happy that you are loving the sound quality of our WH1000XM5. Also, good thing that you were able to utilized the Sony app to adjust the sound settings to your liking. Thank you for choosing Sony! - Marco

Hi Brahim, thanks for taking the time to share your experience with the Sony - WH1000XM5. We're thrilled to hear you're enjoying the extraordinary sound quality, and industry-leading noise canceling technology on these headphones. Your satisfaction is our top priority, therefore we want make things right for you, please let us know what were the inconveniences you went through with the sound connect app. You can contact our technical support team if you have questions or need assistant via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Dominick

Hi Geri,

Thank you for the purchase! We're happy to hear that you like the headphones and it is living up to your expectations. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi BigTim, We're glad that you like the sound, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi MatthewC, Great! We're glad that you like the sound quality. Thank you for choosing Sony. Erin

Hi Meeechelle, Great! We're thrilled to hear that you're enjoying your Sony WH-1000XM5. It's great to know that the app and customization options are enhancing your experience. We're also glad you appreciate the touch sensor controls on the earphones. Thanks for choosing Sony! -Sam

Hi HarisaT,

Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!

-David

Hi BrandonW,

While we're glad you like most of the features of your WH-1000XM5, we regret to hear you are not having the best experience with the companion app. Your feedback is extremely important to us and is very much appreciated. You can use the headphones without the app, however, to get the most out of your WH-1000XM5, the Sony Headphones Connect app allows you to customize the following:

• Update the headset software
• Turn the voice guidance on/off
• Switch the touch sensor control panel on/off setting
• Set the Bluetooth connection mode (sound quality mode)
• Set the wearing detection automatic power off function
• Set the wearing detection automatic music playback pause and resume function
• Check the connection status and the settings of the headset
• Switch the multipoint connection (Connect the headset to 2 devices simultaneously) on/off setting
• Select the Equalizer setting
• Customize the Equalizer setting
• Adjust the noise canceling function and Ambient Sound Mode (ambient sound control)

Be sure to review the help guide link below, as it tells you what you can do with the Sony Headphones Connect app.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html

If you need further assistance regarding your product, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

That's awesome, EdgarB! We're glad you like the sound quality and noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi, DevinO,

Thanks for the review! Feedback is well appreciated as Sony always strives to deliver the best quality products, so we can definitely look into the concern encountered for future references. We are glad you are enjoying the amazing sound quality from the headphones, and do not forget to download the Sony Sound Connect app to enhance the experience!

Thank you for choosing Sony, have a great day!
-DiegoV

Hi Ithurtssogood, Awesome! We're glad that you're enjoying the noise canceling and quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi DerekS,

We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones were stolen. We hope you will be able to replace these amazing headphones. Thanks for sharing your review and for choosing Sony!

-Ralph

Hi Basso, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi AracelyA,

Thank you for the 5-star rating! We're happy to hear that your daughter loves the comfortable design of the headphones. Thank you for choosing Sony!

-David