Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10147185
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Dissatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always loved the xm headphones i had xm 2 xm 4 xm 5. But the 2 xm 5 headphones i have owned constantly disconnected and re connected all the time. Even a factory reset has not helped.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesE,
Thank you for the review and we're glad to hear that you love the headphones. We're sorry to hear what happened with your headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
The 360 is nice but not worth 24.99
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony 360 reality audio is about the only thing going for this product but the fact that you have to pay for the feature (sound quality) of the headphones just makes me mad. I was debating between and the 700's, gave these a shot but the feel and the quality are just not worth the four hundred. I would pay 75 dollars tops for this product, but if they were to sell it with the 360 feature not monthly I would pay the 500 It's actually pretty cool technology. I used them for 4 days and the right headphone gave out returned them went to the popular brand 700 series. The experience was phenomenal from the unboxing to right now their so good I decided to right this review.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Themadcusty, We are sorry to hear that the WH-1000XM5 headphones did not meet all of your expectations and had to return the unit. We value your input regarding our headphones and we hope that you consider Sony again in your future purchases.
Regards,
Carl
good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great but,hurt the ear after 40 minutes not breathable enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user797223, thanks for your 4 star rating. We're sorry to hear that it hurts your ear after 40 minutes of use. There are reasons why the ears ers hurt when putting on and wearing headphones. Please refer to the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Randomly disconnects & reconnects to Bluetooth.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I won't speak to the aesthetics, battery life, sound quality, etc. Nor will I compare them to Bose. What I will speak to is this: I use the headset to listen to music or take & place telephone calls on my iPhone 11. I also use it with Zoom & Teams meetings. Sadly, the headset will randomly play the chime and disconnect from bluetooth, then play a new chime and reconnect to my source anywhere from 10 seconds to 2 minutes later. Sony has suggested that my headset's charge is low, or the charge on my iPhone's battery is low. Nope. Or that I my headset is too far from my iPhone source. Nope. The iPhone is in my pocket or in my hand or on my desk, less than 3 feet from the headset. Sony has suggested i make sure that my headset's firmware is current. It is. Or that my iOS version is up to date. It is. Or that my Sony headphones iOS app is not current. Hogwash.I have the same issue when I use my Sony with my MacBook Pro. I will add that I have an old Bose QC35 headset and it NEVER, EVER does this! NOT ONCE. I actually did not use my Sony headset for the first 2 weeks that I owned it, and sadly I discovered this deal-killing problem after the time window to return these to Best Buy. My recommendation: DO NOT buy this product!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyS, we are sorry to hear that your headphones randomly disconnect and reconnect to your phone or macbook. This is definitely not the experience we'd like you to have. We also appreciate you checking the software version of your headphones and source device.
In addition, have you already tried resetting or initializing the headphones? If not yet, we also recommend trying that step.
Connect the headset to an AC outlet.
Press the power button and the NC/AMB button simultaneously.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Update for ANC ruined noise cancelling: Not quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these over a year ago. Since then, Song has changed their firmware where the headphones don't do true noise cancelling anymore. Which is ridiculous considering it's their main selling point for this specific pair of headphones. I have a sensory processing disorder and these were amazing until the update. Now they limited "ANC" which is ambient noise control. So now you're forced to hear everything around you on top of your music, and it doesn't block the noise out. Please do research before wasting your money, this is intentionally coded to now let most noise be passive and through the headphones even when in Noise Cancelling mode now. It's a huge problem, and I know a lot of people who won't be buying Sony products anymore from them specifically taking away the hard Noise Cancelling feature. This completely ruined the headphones for me. I don't want to hear cars driving by AND my music if I'm walking outside, but apparently that's asking too much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChloeW,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. These steps may help you have a better experience with the noise canceling function:
-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Not for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m an earbud user but I thought I’d try these out. I did not care for the fit or feel of these over the ear headphones plus they were a little warm. I will going back and using my earbud pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Minnesota,
Thanks for commenting. We are really sorry if our WH1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Regarding fit or feel, if you are experiencing a comfort issue or if the headphones didn't fit you well, please refer to the following information to isolate the problem.
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts on this article for instructions on how to wear the headphones correctly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I hope this helps.
If there's something we can do to help or you may need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase, and for choosing Sony.
Best regards,
Romeo
Poor choice of word advertising mute, when not.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U cant mute the headphones with the headphones. U have to find your device or phone to do it. Deal breaker for me. Im taking them back tomorrow. I wish they didnt false advertise and put mute in the description. Poor choice or advertisement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, We apologize for the inconvenience and we're sad to hear that you are not impressed with the way to mute the headphone. This is definitely not what we wanted you to experience.
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing your thoughts and we hope that you'd still consider our products in your next purchase. Regards, -Craig
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A Christmas gift for my husband and he loves them as he is hard of hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnMc, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Incompetent squirrels
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Here's the deal: You will buy them. They will break. You will then go on a 2-month-long journey fighting Sony to get an exchange. Sony's customer service phone # does not work. In fact, I think their customer service is a group of squirrels in Boca whose only job is to hang up on you. But wait. The squirrels only hang up on you once they give you hope and you have gotten past the hours-long robo conversation with the robo woman who tries to seduce you with her glacially paced conversation and who will take your case number, not one, not two, not three, not four, wait for it..... yeah keep waiting because no one is answering. They won't answer emails or phone calls. Good luck suckers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CiCi, we regret to hear about the issue you've encountered. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
I hate these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these so much. They somehow make ambient noise louder so the noise cancelling is clearly trash. And that's not even on the ambient noise setting. The ambient noise setting would only be useful the purposefully deafening yourself. There is also so little padding that they are excruciating to wear for very long. The buttons are either confusing or prone to accidentally going off. My hair seems to set off the touch one. They are constantly slipping off my head and adjusting themselves larger. I need to wear them on the smallest setting which is baffling because I have a gigantic head. The speak to ambient keeps turning itself on which is terrible because of the aforementioned deafening roar. No way can I wear these on a plane as intended, it would just be torture. At this point I have no use for them. They are essentially trash. I hate them. Probably the worst purchase I have ever made. A complete waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MadisonJ, We are sorry to hear that the WH-1000XM5 headphones did not meet your expectations.
If the noise canceling functions is ineffective, please try these steps to troubleshoot and isolate the issue.
-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
-To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
-Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
Also, please note that the noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although the noise is reduced, it is not completely canceled.
May we contact you for further assistance? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
doesn’t meet expectafions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s very ligtweignt and feels premium, but the anc and audio quality did not meet my expectations. airpods pro max has better anc in my opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Thank you for your review. While we are thrilled that you are satisfied with the very lightweight and premium design of our WH-1000XM5, we are really sorry if its noise canceling function and sound quality didn't live up to your expectations. This is definitely not the experience we wanted you to have. We'd like to help you troubleshoot the problem. If you haven't yet, please follow the steps provided on the articles below as these may help improve your noise canceling experience with the headphones.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00278312
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but constant issues since I bought them and even after having them replaced. The notorious hinge issue finally happened to me last month as well. I wish I never purchased them and they were definitely overrated. It makes me nervous to try the xm6 even though theyre supposed to be better, and the hinge issue is supposed to be fixed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Courtney, thank you for taking the time to share your feedback with us. We sincerely apologize for the ongoing issues you've experienced with your WH-1000XM5 headphones and we appreciate your honesty regarding your concerns.
To assist you further, we would like to gather some additional information about your situation. Please reach out to us at socialsupport@am.sony.com and include the following details:
- Full Name:
- BestBuy Username:
- Telephone Number:
- Model Number:
- Issue/Concern:
Thanks for considering Sony products and for letting us know about this issue.
Best regards,
Stephanie
Lacks functionality, technically good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good if you can sit in one spot without laying down let along workout. My gf and I both never use them because functionality should be a feature which they have none of. Rather use my previous Bose or Sony headphones which technically aren’t as good but who cares if not useable. Students or other desk jobs all good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JessR, We regret that the headphones did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. With that being said, we'd like to help you and turn this into a better experience.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Poor design for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great but the design after spending all that money for my son they broke at headphone connection. Very disappointed to much money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi nedstark, while we're glad that you like the sound quality, we deeply regret that the headphones broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
We hope to hear from you soon.
Regards,
Erin
Get XM4 instead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The durability and quality of the XM5s have been a subject of concern, as evidenced by numerous customer reviews. A cursory examination of the feedback on Amazon reveals a pattern of product failures, which raises questions about the product's manufacturing standards. It appears that the XM5s may not meet the expectations of some consumers, particularly in terms of longevity and reliability. The product's origin, presumably China, has been implicated in these quality concerns. However, it's important to remember that the country of manufacture does not necessarily determine the quality of a product. The analogy of comparing dry stool to wet stool, while vivid, underscores the sentiment that even if one product is deemed superior to another, it may still fall short of acceptable standards.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshT,
Thank you for the review and we do apologize for the inconvenience. Please reach our technical support representative so we can provide the necessary assistance in regards to the issue you are having with the headphones. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
David
Very well made!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these head phones for my daughter and she absolutely loves them. She also showed me the cool features of these headphones and I must say that I am impressed enough that I may just get myself a pair next Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user102553, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Not what i was hoping for!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shouldve spent alil more moneoy and got bose. These are terrible. May be good of older people who dint care about dspund quality or bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CameronL, Thanks for sharing your feedback. We're sad to hear that you are not impressed with the headphones. Kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html There are steps you can perform to improve the sound quality of your headphones.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Cons mentioned:Connectivity
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend for an iPhone users. why not plug and play just like AirPods,who cares about an app full of settings and annoying for connecting every time!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MacAndWindowsUser, We regret to hear that you're having an issue with your XM5. These headphones can be plug and play. You can simply use these headphones without downloading the Sony Headphones Connect app. The Headphones Connect app is a utility app that helps you to quickly connect compatible Bluetooth headphones to your smartphone. To get the most out of your WH-1000XM5, downloading the app allows you to customize audio settings with your headphones, download software update, etc.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Best gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Christmas present we bought this year. Should have bought one for everyone .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user529044, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great! Highly recommend for personal or gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user435524, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl